I didn't have much of an issue with the property but I will say it is extremely small, not even boutique small. You literally have to stand behind the bathroom door to close it. The sink is outside in the room which doesn't leave a lot of privacy. Limited staff so housekeeping is a change of towels thats it. Water machine broken on floor. I would only do a night stay, that's it. It did have a small fridge and microwave.

We reserved 4 rooms for ourself and family due to the location. It was convenient to our sons wedding venue. We received late check-in upon arrival because they were short staffed and our room was not ready. The night before the wedding, our room key did not work. The front desk said they couldn’t get us into our room until the morning due to a battery issue with the key box. They have us another room for the night however, we had nothing but the cloths on our backs. We slept in contacts, no toiletries, no cloths for the wedding, no medication for the night due to everything being in our locked room. We were able to get into our room the next morning and hurried to get ready. We requested a one night refund for our room and inconvenience. We were told it would be handled since we spent over $1400 in rooms. You can imagine our surprise when a check for $50 arrived in the mail as compensation. I was not surprised that the manager never returned my two phone calls to discuss. I recommend everyone avoid this dump. The staff was rude and unhelpful. If I could give zero stars I would.

The rooms were clean. The staff was very friendly and helpful. If we coming back to this area we will definitely stay here again.

The rooms were clean. The staff was very friendly and helpful. If we coming back to this area we will definitely stay here again.

We love the Carleton and have stayed here before. The lobby was lovely, decorated with seasonal displays and lights. It was quiet and peaceful. Our room was beautifully clean and very comfortable. The young woman who checked us in and also checked us out was very pleasant, professional, and helpful. We really like being able to leave our car in the Carleton lot, walk a short distance to the train station, and hop a train to explore downtown Chicago. We definitely plan to stay here again!

I checked with the hotel the night before arrival and found that for the second time in two months Hotels.Com had cancelled my booking in error. The staff member, Ronnie, rebooked my room and even offered a better rate than I had for the minor inconvenience.

I checked with the hotel the night before arrival and found that for the second time in two months Hotels.Com had cancelled my booking in error. The staff member, Ronnie, rebooked my room and even offered a better rate than I had for the minor inconvenience.

The Carleton is a lovely old place in an excellent location. You are steps from all that downtown Oak Park has to offer as well as the Green Line for trips into Chicago. It's a bit run down and could have been a bit cleaner. I appreciated the larger room with the kitchenette.