Our corner room was amazing! Great view of the city, lots of space, very quiet at night, comfortable bed! Enjoyed the Irish pub for dinner. Easy walk to Soldier Field.

I asked for cleaning service in day and they never came. Otherwise everything else was excellent.

I asked for cleaning service in day and they never came. Otherwise everything else was excellent.

Overall great. I rated cleanliness a 4 as there was hair in our bathroom behind the door and under sink where it had not been swept. Otherwise everything else was great. Would like to have had a microwave available in the room for leftovers. Every one was friendly

Overall great. I rated cleanliness a 4 as there was hair in our bathroom behind the door and under sink where it had not been swept. Otherwise everything else was great. Would like to have had a microwave available in the room for leftovers. Every one was friendly

The room was excellent but the hotel did not have a room available for me by 4pm, even when check in is at 3pm. Housekeeping was excellent.

The room was excellent but the hotel did not have a room available for me by 4pm, even when check in is at 3pm. Housekeeping was excellent.

We stayed overnight for a concert. The location across from Grant Park and close to restaurant options was superb. A lovely, classy hotel!

We stayed overnight for a concert. The location across from Grant Park and close to restaurant options was superb. A lovely, classy hotel!

The hotel room was super run down. The bathroom was disgusting! The tile in the shower was so dirty, the mirror has toothpaste splattered all over it. The Kleenex box and the ice box were so old and worn out. I am so grossed out.

The hotel room was super run down. The bathroom was disgusting! The tile in the shower was so dirty, the mirror has toothpaste splattered all over it. The Kleenex box and the ice box were so old and worn out. I am so grossed out.

I loved this hotel. It is historic and large and the decor in the common areas is gorgeous. My room did have older decor but was clean and well maintained. I ate in two of the onsite restaurants, the one with the breakfast buffet and Kitty O Sheas. Both very good. There were plenty of taxis outside the hotel and highly recommend one of going to one of the museums. You also pick up your ride share in the same area. Highly recommend staying here.

I loved this hotel. It is historic and large and the decor in the common areas is gorgeous. My room did have older decor but was clean and well maintained. I ate in two of the onsite restaurants, the one with the breakfast buffet and Kitty O Sheas. Both very good. There were plenty of taxis outside the hotel and highly recommend one of going to one of the museums. You also pick up your ride share in the same area. Highly recommend staying here.

I booked this hotel because it was close to the convention center and had buffet breakfast since 6am. I woke up early and am vegetarian so these elements were fundamental. After 3 days of regular service, the hotel closed the restaurant without prior notice. When I came down on the fourth day, there was a sign outside saying that breakfast was being served in another restaurant. When I got to the other restaurant, I realized that service only started at 6:30 without buffet. There were few options for vegetarians and service was horrible. They also indicated that there was a maximum of USD35 per person including drinks. I complained. They said they will respect the booking conditions with no additional charges. I now have charges on my credit card and have contacted the hotel multiple times with no response.

I booked this hotel because it was close to the convention center and had buffet breakfast since 6am. I woke up early and am vegetarian so these elements were fundamental. After 3 days of regular service, the hotel closed the restaurant without prior notice. When I came down on the fourth day, there was a sign outside saying that breakfast was being served in another restaurant. When I got to the other restaurant, I realized that service only started at 6:30 without buffet. There were few options for vegetarians and service was horrible. They also indicated that there was a maximum of USD35 per person including drinks. I complained. They said they will respect the booking conditions with no additional charges. I now have charges on my credit card and have contacted the hotel multiple times with no response.

Our stay at the hotel was great. It was exactly how it was shown.

Our stay at the hotel was great. It was exactly how it was shown.

Perfect for what I needed. The room was available and close to my meeting. Service was friendly and the room was nice. I would stay here again.

Perfect for what I needed. The room was available and close to my meeting. Service was friendly and the room was nice. I would stay here again.

I was incredibly disappointed with my stay here. I stayed from 9/28/2024-9/29/2024 and booked a king suite. Upon arrival I was told they were “sold out” and was not offered any explanation besides stating they were sold out. I was offered a room with two double beds and I asked if there was any other options available. I was told I would be placed in 1 bed room with a queen mattress. Room 2002 to be exact. I then asked for the difference in price to be taken off my stay. The front desk member asked if I would like to speak to the manager and I said yes. She walked into the back office and came out stating the manager was busy but could offer 25% off. I agreed but was denied any documentation. Upon walking into the room 2002 it was a room with two double beds. At this point I am so disappointed that I would like a full refund. The body washes in both bathrooms were clearly used and halfway empty. There was dirt around the sinks and after spending so much money, to say I’m disappointed is an understatement.

I was incredibly disappointed with my stay here. I stayed from 9/28/2024-9/29/2024 and booked a king suite. Upon arrival I was told they were “sold out” and was not offered any explanation besides stating they were sold out. I was offered a room with two double beds and I asked if there was any other options available. I was told I would be placed in 1 bed room with a queen mattress. Room 2002 to be exact. I then asked for the difference in price to be taken off my stay. The front desk member asked if I would like to speak to the manager and I said yes. She walked into the back office and came out stating the manager was busy but could offer 25% off. I agreed but was denied any documentation. Upon walking into the room 2002 it was a room with two double beds. At this point I am so disappointed that I would like a full refund. The body washes in both bathrooms were clearly used and halfway empty. There was dirt around the sinks and after spending so much money, to say I’m disappointed is an understatement.

As usual, my room is not cleaned during my stay, I called for coffee and never received it. Honestly, Hilton is my hotel of choice but I’m rethinking that preference.

As usual, my room is not cleaned during my stay, I called for coffee and never received it. Honestly, Hilton is my hotel of choice but I’m rethinking that preference.

Poor service at Breakfast Entry, Bathtub stopper didn’t work, so no bathes, 10.00 promo deal for drinks and breakfast wasn’t clearly stated. Paid more than i was expecting to.

Poor service at Breakfast Entry, Bathtub stopper didn’t work, so no bathes, 10.00 promo deal for drinks and breakfast wasn’t clearly stated. Paid more than i was expecting to.

Wow factor for sure. Amazing looking old feel hotel. Location great walkable local activities.

Wow factor for sure. Amazing looking old feel hotel. Location great walkable local activities.

Good gym. Not clean. Wouldn’t suggest for business travel.

Good gym. Not clean. Wouldn’t suggest for business travel.

While checking in, I couldn’t hear hardly anything the guy was saying. When we got to the room there was only one towel. I tried using the phone to call for more towels. I got no answer on 4 different buttons, house keeping, bell desk, guest service hotline and concierge. I tried many times. I finally had to go down 14 floors to tell someone after I was ready to take a shower.

While checking in, I couldn’t hear hardly anything the guy was saying. When we got to the room there was only one towel. I tried using the phone to call for more towels. I got no answer on 4 different buttons, house keeping, bell desk, guest service hotline and concierge. I tried many times. I finally had to go down 14 floors to tell someone after I was ready to take a shower.

Great location for the price.