Everyone was very welcoming and nice. I found the hotel to be very cute and the ambiance was nice. There were only a couple of things I did not like. Our room was warmer than the outside. it was set at 75 and every time I change it to 68 it will just go up. I asked the front desk for help as maybe I was not setting the thermostat properly. We were 5 people which fit comfortably in the room, but the heat overnight was awful. Not allowing us to rest properly. Nothing was done about it. Two of our crew decided to stay in so they refused service, they wanted to sleep in that day. We ran out of TP. Asked the front desk twice for some extra TP for the room that night and it wasn't until the next day that I had to call again that it was brought. They were pretty fast when we order extra towels tho. Other than that, we had a pleasant time. Breakfast was great and varied, dinner at the restaurant was really good. The service at both breakfast and dinner was excellent. Our server remembered us asking for appetizers the night before and asked us if we found everything to our satisfaction. The morning front desk lady was very helpful and was very kind.

Everyone was very welcoming and nice. I found the hotel to be very cute and the ambiance was nice. There were only a couple of things I did not like. Our room was warmer than the outside. it was set at 75 and every time I change it to 68 it will just go up. I asked the front desk for help as maybe I was not setting the thermostat properly. We were 5 people which fit comfortably in the room, but the heat overnight was awful. Not allowing us to rest properly. Nothing was done about it. Two of our crew decided to stay in so they refused service, they wanted to sleep in that day. We ran out of TP. Asked the front desk twice for some extra TP for the room that night and it wasn't until the next day that I had to call again that it was brought. They were pretty fast when we order extra towels tho. Other than that, we had a pleasant time. Breakfast was great and varied, dinner at the restaurant was really good. The service at both breakfast and dinner was excellent. Our server remembered us asking for appetizers the night before and asked us if we found everything to our satisfaction. The morning front desk lady was very helpful and was very kind.

Not enough staff was noticeable at check in. Housekeeping staff was wonderful. My family and I were in town for the weekend to catch some baseball games. The room was clean but felt like it needed a deep cleaning. The common areas are in bad shape and need upgrading or at a mi to work. The spa and sauna did not heat up. The television in the sitting area never did come on.

Not enough staff was noticeable at check in. Housekeeping staff was wonderful. My family and I were in town for the weekend to catch some baseball games. The room was clean but felt like it needed a deep cleaning. The common areas are in bad shape and need upgrading or at a mi to work. The spa and sauna did not heat up. The television in the sitting area never did come on.

Our stay at Embassy Suites is always amazing, it's always clean and comfortable. This time around I left my jacket in the closet and didn't discover it till we got home. I called and was able to get it back by the end of the week. Thank you for your honesty and help.

Our stay at Embassy Suites is always amazing, it's always clean and comfortable. This time around I left my jacket in the closet and didn't discover it till we got home. I called and was able to get it back by the end of the week. Thank you for your honesty and help.

Our go too. We stay here all the time.

Our go too. We stay here all the time.

Fatima at checkin was pretty clueless and not very friendly. Room was clean and decorated nicely , air in the room didn’t work as it should , we would have requested to move but by the time we got settled it was late and we were just ready for bed. Also it’s not a downtown property but for some reason they charge for parking. Breakfast was really good .

Fatima at checkin was pretty clueless and not very friendly. Room was clean and decorated nicely , air in the room didn’t work as it should , we would have requested to move but by the time we got settled it was late and we were just ready for bed. Also it’s not a downtown property but for some reason they charge for parking. Breakfast was really good .

All of it would sray here again...

All of it would sray here again...

We were looking forward to this stay, we’ve been here before. At check in, they made a point to say “you’re here for more than a few days, know that breakfast is different times on the weekend.” But they didn’t explain we need to ask for a room reset. So after 3 days we’re in search of towels and bathroom supplies. Then 1 day we asked them to come back to clean at 1 pm. Nobody came back. The bar staff is top notch as is the crew working the grill at breakfast time. Some guests seem to leave their dirty dishes and old take out boxes in the hall. That’s a reflection of the guests.

We were looking forward to this stay, we’ve been here before. At check in, they made a point to say “you’re here for more than a few days, know that breakfast is different times on the weekend.” But they didn’t explain we need to ask for a room reset. So after 3 days we’re in search of towels and bathroom supplies. Then 1 day we asked them to come back to clean at 1 pm. Nobody came back. The bar staff is top notch as is the crew working the grill at breakfast time. Some guests seem to leave their dirty dishes and old take out boxes in the hall. That’s a reflection of the guests.

Clean and food was great

Clean and food was great

Property was very nice. Great staff. Breakfast was fantastic. Bartender at the FREE happy hour was super friendly.

Property was very nice. Great staff. Breakfast was fantastic. Bartender at the FREE happy hour was super friendly.

This property is always our go to when in town. Our family enjoys the pool and hot tub, as well as the amazing breakfast.

This property is always our go to when in town. Our family enjoys the pool and hot tub, as well as the amazing breakfast.

Room A/C didn't work well. Also had to go to desk twice to get towels because they never got delivered the first time

Room A/C didn't work well. Also had to go to desk twice to get towels because they never got delivered the first time

I liked the happy hour and the breakfast was great, the clientele was interesting. The hot tub was luke warm and it was one of the only reasons we chose that hotel, because it has a hot tub and a pool. I would have chosen another hotel if I had known about the pool area.

Hotel was clean but dated. Sofa bed was worst I've ever been on. Mattress was basically a set of springs with a cover on it. I went to front desk to ask for rollaway or additional mattress, or double bed room but received "no" to all three. They didn't express any care/concern. Breakfast (which is why we stayed there) was subpar for ES. Both days the line to the omelet bar/hot food was at least 20 people long with one person making omelets. The people working (one making omelets, the other making eggs, hash browns, etc) were great, just not enough and thus long waits. Water pressure in shower was very poor, toilet seat was broken and barely hanging on and other bathroom fixtures seemed to be 20 yrs old. I've stayed in many Embassy Suites, and this was my most disappointing experience.

Hotel was clean but dated. Sofa bed was worst I've ever been on. Mattress was basically a set of springs with a cover on it. I went to front desk to ask for rollaway or additional mattress, or double bed room but received "no" to all three. They didn't express any care/concern. Breakfast (which is why we stayed there) was subpar for ES. Both days the line to the omelet bar/hot food was at least 20 people long with one person making omelets. The people working (one making omelets, the other making eggs, hash browns, etc) were great, just not enough and thus long waits. Water pressure in shower was very poor, toilet seat was broken and barely hanging on and other bathroom fixtures seemed to be 20 yrs old. I've stayed in many Embassy Suites, and this was my most disappointing experience.

Very well staffed

Very well staffed

Floor very dirty Elevator dirty

Floor very dirty Elevator dirty

Great place to stay with an amazing breakfast.

Great place to stay with an amazing breakfast.

Our room would not cool lower than 73 degrees at night. The toilet seat was about to fall off. The toilet tank lid had to be removed often and the float valve jiggled to get the tank to fill with water. It flushed poorly. Half the elevators weren't working. You can't easily get a luggage cart from the rooms to the lobby with both north side elevators not working. Young kids (soccer teams) running unsupervised in the evening and screaming at the top of their lungs just to hear echos. I saw the same cigarette butt laying in the entrance area for 3 days. Bathrooms are very tiny and seriously need fixtures updated. Shower heads barely pass water. The only attraction at this property is the made to order breakfast which is very good.