This hotel room is extremely small and the ac did not work. For the price they are charging for this room, the hotel should do updates and some routine maintenance.

This hotel room is extremely small and the ac did not work. For the price they are charging for this room, the hotel should do updates and some routine maintenance.

tired furniture and decor in room but comfy bed. breakfast was quite terrible. no bodywash in room . asked for it to be replaced twice

Everything was a cash grab. Have to pay 25$ for parking to stay at the hotel you paid for. And no complimentary breakfast, 25$ for breakfast instead. Also have to pay 150$ deposit in “case of damages”. None of these expenses are told to you when you book the hotel, i found all of this out when i got there to check in. Ridiculous.

Everything was a cash grab. Have to pay 25$ for parking to stay at the hotel you paid for. And no complimentary breakfast, 25$ for breakfast instead. Also have to pay 150$ deposit in “case of damages”. None of these expenses are told to you when you book the hotel, i found all of this out when i got there to check in. Ridiculous.

tired furniture and decor in room but comfy bed. breakfast was quite terrible. no bodywash in room . asked for it to be replaced twice

Spacious room and beautiful view of the city. Great amenities. Would definitely stay again.

Spacious room and beautiful view of the city. Great amenities. Would definitely stay again.

Amazing hotel. Very clean. Could offer transportation to games

Amazing hotel. Very clean. Could offer transportation to games

Do not stay here. Overall cleanliness is a 1 out 10. Floors had stains, broken lamps, clear evidence of water issue you can see on the walls and carpet. The pictures on line is very misleading. I stayed overnight and couldn’t wait to get out of there. The staff was good. No issues there. They even accommodated my parking, breakfast and a better room. But overall the rooms are out dated and filthy. Visible hair on the furniture, dusty, yeah don’t stay at this Hilton plaza. The rooms are very terrible

Do not stay here. Overall cleanliness is a 1 out 10. Floors had stains, broken lamps, clear evidence of water issue you can see on the walls and carpet. The pictures on line is very misleading. I stayed overnight and couldn’t wait to get out of there. The staff was good. No issues there. They even accommodated my parking, breakfast and a better room. But overall the rooms are out dated and filthy. Visible hair on the furniture, dusty, yeah don’t stay at this Hilton plaza. The rooms are very terrible

Location was great. However the room would not go below 78 degrees and the bathroom had bugs

Location was great. However the room would not go below 78 degrees and the bathroom had bugs

Good location room was dirty and plugs was broke also staff changed my room to a king instead of 2 beds which I requested

The hotel is in desperate need of modernisation. My room was fusty and had a damp smell, but this was due to zero ventilation as the windows wouldn’t open. It was clean, however. The bed was very comfortable and the staff were fantastic.

The hotel is in desperate need of modernisation. My room was fusty and had a damp smell, but this was due to zero ventilation as the windows wouldn’t open. It was clean, however. The bed was very comfortable and the staff were fantastic.

Prepaid 3 night stay. Couldn’t provide me a room on the first night. Several people sleeping on lobby floor and furniture for hours. Given room at 4am next day. Room stunk really bad like cigarettes. Had to wait longer for another room. Worst hotel management experience ever.

Prepaid 3 night stay. Couldn’t provide me a room on the first night. Several people sleeping on lobby floor and furniture for hours. Given room at 4am next day. Room stunk really bad like cigarettes. Had to wait longer for another room. Worst hotel management experience ever.

I paid in full, drove with my family 2 hours and and was denied stay. Hilton claimed upon check in that Hotels.com sent them a list the morning of cancelations and my reservation was canceled. Please advise

I paid in full, drove with my family 2 hours and and was denied stay. Hilton claimed upon check in that Hotels.com sent them a list the morning of cancelations and my reservation was canceled. Please advise

Pros: Friendly check in service. Complimentary waters provided. Conveniently located with reasonable shuttle costs to the stadium. It was quiet in the evening. Cons: There was no refrigerator and the conditioner in the shower was empty. Terrible service at breakfast

Pros: Friendly check in service. Complimentary waters provided. Conveniently located with reasonable shuttle costs to the stadium. It was quiet in the evening. Cons: There was no refrigerator and the conditioner in the shower was empty. Terrible service at breakfast

Hotel is dingy and outdated but ok for overnight stay for met life venue

Hotel is dingy and outdated but ok for overnight stay for met life venue

Room was old. Took long time to get hot water. Rust on items in bathroom as no vent.

Room was old. Took long time to get hot water. Rust on items in bathroom as no vent.

We stayed for 3 nights, first night we stayed on the 14th floor, it was musty or mildew smell to the room and there was a used bar of soap in the bathroom. The next morning the staff was helpful and we changed our room to the 20th floor, this was 100 times better! Clean fresh smelling and comfier for sleeping.

We stayed for 3 nights, first night we stayed on the 14th floor, it was musty or mildew smell to the room and there was a used bar of soap in the bathroom. The next morning the staff was helpful and we changed our room to the 20th floor, this was 100 times better! Clean fresh smelling and comfier for sleeping.

Upon arrival we learned that you have to pay for parking (a change form previous stays). At check in we were informed that because we booked via Hotels.com, our room choice was not guaranteed. We booked a king room and the Hilton app even let us choose our room. When we arrived we were told that our room would have two double beds. The staff member did comp our parking for one night since I clearly expressed my disappointment. When we got to our room, one of our keys did not work so my husband had to return to the front deck for a new key. In the room, the left faucet handle on the bathroom sink is loose and just swivels around. Also, the shower gel in the bath was empty which I did not notice until I tried to use it when in the shower. Needless to say, as NYGiant season ticket holders, we will likely choose to stay elsewhere for the next home game.

Upon arrival we learned that you have to pay for parking (a change form previous stays). At check in we were informed that because we booked via Hotels.com, our room choice was not guaranteed. We booked a king room and the Hilton app even let us choose our room. When we arrived we were told that our room would have two double beds. The staff member did comp our parking for one night since I clearly expressed my disappointment. When we got to our room, one of our keys did not work so my husband had to return to the front deck for a new key. In the room, the left faucet handle on the bathroom sink is loose and just swivels around. Also, the shower gel in the bath was empty which I did not notice until I tried to use it when in the shower. Needless to say, as NYGiant season ticket holders, we will likely choose to stay elsewhere for the next home game.

Was here for the HBCU Classic was allowed to check in early had a good time. Just wish they still had the shuttles directly to the Mets stadium, but walking from American dream wasn't too bad.