Room smelled like cigarette 🚬 smoke. It was'nt a real strong odor but I noticed it. I spoke to the front desk agent (about it). Housekeeping was notified. I did not know i could open the window (in the room). The window being open helped.

Room smelled like cigarette 🚬 smoke. It was'nt a real strong odor but I noticed it. I spoke to the front desk agent (about it). Housekeeping was notified. I did not know i could open the window (in the room). The window being open helped.

Was quiet, clean; perfect!

The staff was nice and the hot tub was great! We unfortunately were woken up at 9am by kids jumping up and down and stomping above us! Then we had a maintenance guy check if there was a leak right after that.. not very relaxing. Plus it was my birthday. Would appreciate a partial refund!

a quiet location and a quiet hotel

The staffs are horrible

Front desk, bar & restaurant staff were very helpful. Room was nice.

Excellent hotel, very clean, modern, comfortable bed, quiet, nice view. Free parking, shopping center across from the hotel, convenient location to highways. Friendly and helpful staff.

Excellent hotel, very clean, modern, comfortable bed, quiet, nice view. Free parking, shopping center across from the hotel, convenient location to highways. Friendly and helpful staff.

We are not happy in our stay. We booked for a king size bed and we were given a double queen bed. Oh by the way we were given a king bed bedroom with no windows looking outside and there room is next to the elevator. It feels like a cave! My husband and I feel like we are treated unfairly because our booking was made through 3rd party and not through the hotel directly. On top of that we were given a wrong key and we have to walk back to the reception without given an apology it’s like it’s our mistake that our key was not working. I am not coming back to this hotel again. I hope Hotels.com will work out with good system and process with the hotels you servicing that guest will be treated fairly and the same as the guest that book directly to the hotel.

We are not happy in our stay. We booked for a king size bed and we were given a double queen bed. Oh by the way we were given a king bed bedroom with no windows looking outside and there room is next to the elevator. It feels like a cave! My husband and I feel like we are treated unfairly because our booking was made through 3rd party and not through the hotel directly. On top of that we were given a wrong key and we have to walk back to the reception without given an apology it’s like it’s our mistake that our key was not working. I am not coming back to this hotel again. I hope Hotels.com will work out with good system and process with the hotels you servicing that guest will be treated fairly and the same as the guest that book directly to the hotel.

Nice

Nice

It’s an elegant hotel with spacious, modern and clean rooms. The fitness facilities are excellent. The service in the Atrium was excellent. Our only issue was with the reception staff. At check-in they were not very welcoming and when my Canadian VISA card (which I had used to prepay the room online) wasn’t accepted by their machine for the incidental fees deposit, they got a bit frustrated with their equipment and the process was a bit annoying. In the morning we called reception to find out when the pool opened. They told us 8 am but when we went down for a quick swim before checking out and getting on the road it turned out that the pool only opens at 9 am on weekends.

It’s an elegant hotel with spacious, modern and clean rooms. The fitness facilities are excellent. The service in the Atrium was excellent. Our only issue was with the reception staff. At check-in they were not very welcoming and when my Canadian VISA card (which I had used to prepay the room online) wasn’t accepted by their machine for the incidental fees deposit, they got a bit frustrated with their equipment and the process was a bit annoying. In the morning we called reception to find out when the pool opened. They told us 8 am but when we went down for a quick swim before checking out and getting on the road it turned out that the pool only opens at 9 am on weekends.

The hotel was easy to find, nice location and large parking lot. The staff were nice, and lobby was big. We stayed on the first floor. The room numbers have an awkward layout. We had a room that was by the pool. It didn’t have a chlorine smell to it. Only cons: one more light in the room would have been nice to make up for not being a nature facing room (who wants to look out at the indoor pool?), the room’s ac only decreased to a certain temp, and no channel guide. No huge cons. If you’re looking for a bedside outlet, they’re below the top shelf of the nightstand (kind of hidden).

Great hotel, nice staff

The hotel was easy to find, nice location and large parking lot. The staff were nice, and lobby was big. We stayed on the first floor. The room numbers have an awkward layout. We had a room that was by the pool. It didn’t have a chlorine smell to it. Only cons: one more light in the room would have been nice to make up for not being a nature facing room (who wants to look out at the indoor pool?), the room’s ac only decreased to a certain temp, and no channel guide. No huge cons. If you’re looking for a bedside outlet, they’re below the top shelf of the nightstand (kind of hidden).

Everything was excellent!!

Great hotel, nice staff

Everything was excellent!!

Clean, comfortable and convenient

Loved the property clean friendly

Loved the property clean friendly

Sheraton didn’t live up to the name. Rooms have a moldy smell. The staff were extremely friendly and professional.

Sheraton didn’t live up to the name. Rooms have a moldy smell. The staff were extremely friendly and professional.

The stay was fabulous! I had a long room on the first floor. The room was quiet, the bed comfy, and clean. Would definitely stay again!

The stay was fabulous! I had a long room on the first floor. The room was quiet, the bed comfy, and clean. Would definitely stay again!

People out in the swimming pool were making loud noises. The sink faucet and shower were still dripping after turning off.

People out in the swimming pool were making loud noises. The sink faucet and shower were still dripping after turning off.

Very nice and clean, friendly staff, allowed last minute changes, all with a very decent rate.

Very nice and clean, friendly staff, allowed last minute changes, all with a very decent rate.