Extremely disappointed. The staff whose name was "Audrey" made our check-in a terribly unpleasant experience. First she asked for our names. She didn't find it in her system and got a little unpleasant while we did’nt know which name we booked in....she asked for first name but it turned out she was looking for our last name. No big deal we thought. In the booking, we have written 2 adults, 2 children (6 and 8 years old), and added in a comment to the hotel that we also have an infant with us for whom we would like a baby crib. Got an email from the hotel confirming that it is okay, that they will set up a baby crib in the room. But when Audrey's sees our baby, she rolls her eyes and says "you're 5 persons it’s not possible, you can't stay here" we try to resolve the situation but unfortunately she doesn't want to help and is extremely unpleasant and rude. Almost screams and finally tells me to shut up. Never experienced similar treatment.... When we then ask if we can cancel the accommodation, which she refuses and say: you have to cancel the day before..,even though we completed the booking 2 hours ago. We call hotels.com customer service for help, he also talks to your employee who refuses to be helpful. In the end, we are then forced to book an extra double room for SEK 1,869 so that our infant can stay at the property. A room we won't even use. The Audrey in question went and hid in the office. Not okay at all!

Extremely disappointed. The staff whose name was "Audrey" made our check-in a terribly unpleasant experience. First she asked for our names. She didn't find it in her system and got a little unpleasant while we did’nt know which name we booked in....she asked for first name but it turned out she was looking for our last name. No big deal we thought. In the booking, we have written 2 adults, 2 children (6 and 8 years old), and added in a comment to the hotel that we also have an infant with us for whom we would like a baby crib. Got an email from the hotel confirming that it is okay, that they will set up a baby crib in the room. But when Audrey's sees our baby, she rolls her eyes and says "you're 5 persons it’s not possible, you can't stay here" we try to resolve the situation but unfortunately she doesn't want to help and is extremely unpleasant and rude. Almost screams and finally tells me to shut up. Never experienced similar treatment.... When we then ask if we can cancel the accommodation, which she refuses and say: you have to cancel the day before..,even though we completed the booking 2 hours ago. We call hotels.com customer service for help, he also talks to your employee who refuses to be helpful. In the end, we are then forced to book an extra double room for SEK 1,869 so that our infant can stay at the property. A room we won't even use. The Audrey in question went and hid in the office. Not okay at all!

Very friendly staff. Lovely pool area with beautiful surroundings. Amazing breakfast.

Very friendly staff. Lovely pool area with beautiful surroundings. Amazing breakfast.

The position of the hotel next to the lake is the selling point of this hotel. The hotel is clean and there being some modernisation to the bar/ restaurant area. The service at dinner time was very poor. We received our food before our drinks.

The position of the hotel next to the lake is the selling point of this hotel. The hotel is clean and there being some modernisation to the bar/ restaurant area. The service at dinner time was very poor. We received our food before our drinks.

Good clean

Good clean

This is an outstanding hotel! The rooms are spacious and well appointed and the staff are very friendly and helpful. I wish we could have stayed more than one night in such a lovely hotel.

This is an outstanding hotel! The rooms are spacious and well appointed and the staff are very friendly and helpful. I wish we could have stayed more than one night in such a lovely hotel.

Only comment is that the shampoo dispenser in the shower was empty. Too late to do anything about once you are showering!

A modern top quality hotel with great staff excellent food and good location.

A modern top quality hotel with great staff excellent food and good location.

This was a great property for a four-person family. The room was perfect for our purposes, the area and hotel was quiet, and the breakfasts were great. The kids loved the pool, and there are great kids' parks around. There are also a wide variety of restaurants within short driving distance.

This was a great property for a four-person family. The room was perfect for our purposes, the area and hotel was quiet, and the breakfasts were great. The kids loved the pool, and there are great kids' parks around. There are also a wide variety of restaurants within short driving distance.

Good overnight stop on the way to Dordogne. Efficient reception, excellent parking. Ideal for travel with a dog: ground floor room, woodland and lake. Breakfast was cleared away with military zeal at 9.25 which seemed remarkably early for an hotel catering to people on vacation.

Good overnight stop on the way to Dordogne. Efficient reception, excellent parking. Ideal for travel with a dog: ground floor room, woodland and lake. Breakfast was cleared away with military zeal at 9.25 which seemed remarkably early for an hotel catering to people on vacation.

Staff very polite and helpful. Cooling system an absolute joke during scorching temperature. In the main area barely noticeable, in the room very low! Food average, breakfast not worth it for the money paid. By 8:45 was very little left and food not stocked up. Hotel very well located close to the motorways and with wonderful surroundings. Worth it regardless and with room for improvements ( no pun intended ).

Staff very polite and helpful. Cooling system an absolute joke during scorching temperature. In the main area barely noticeable, in the room very low! Food average, breakfast not worth it for the money paid. By 8:45 was very little left and food not stocked up. Hotel very well located close to the motorways and with wonderful surroundings. Worth it regardless and with room for improvements ( no pun intended ).

Very convenient, well managed and a decent restaurant with an interesting menu

Very convenient, well managed and a decent restaurant with an interesting menu

Staff professionnal and efficient

Staff professionnal and efficient

Nice hotel, spacious, good & clean rooms with enough space to work comfortably. A bit further from the city but I liked it as nicely calm.

Nice hotel, spacious, good & clean rooms with enough space to work comfortably. A bit further from the city but I liked it as nicely calm.

Hotel is fine. Check in was smooth and welcoming, but there the helpfulness ended. Bar staff took sullenness to a new level, surpassed only by the team at Breakfast. Couldn't run a bath that lot. Shambolic, rude and wilfully obstructive to the most simple of tasks. Breakfast itself was a farce with no food available at 9am on a Saturday despite it being open until 10am.

Hotel is fine. Check in was smooth and welcoming, but there the helpfulness ended. Bar staff took sullenness to a new level, surpassed only by the team at Breakfast. Couldn't run a bath that lot. Shambolic, rude and wilfully obstructive to the most simple of tasks. Breakfast itself was a farce with no food available at 9am on a Saturday despite it being open until 10am.

Very disappointing stay with common areas grubby, floors of restaurant dirty, service in restaurant horrible, quality of food not up to scratch (and expensive). All in a very disappointing stay - only real positives were location of the hotel for access and the bed was ok.

Very clean, very friendly, great restaurant and bar. Room was too cold at night.

Good hotel doing their best with COVID-19 restrictions.

Good hotel doing their best with COVID-19 restrictions.

No air conditioning l, room small and tired. Bar area lovely.