The good: Nice location, beautiful lobby and great pools, kids friendly, attentive and very nice staff. Bad: property needs a renovation, stuff breaks in the rooms - screens, AC, toilets clog, tvs do not work. Buffet was very good, other restaurants at the property were bad. Nightly strong stench of sewage. One tower lost power for 2 days.

It started off fine enough. Check in was good and we enjoyed the buffet for dinner. The first full day was nice, the pool was nice and service was really good. There was, however; a very musty smell to the room. We ate at one of the specialty restaurants and the steak was in a very salty gravy. Italian night at the buffet could have been better too. I don't think there was tomato sauce on the spaghetti, it seemed to be grease from the meat. We lost power for 14 hours one on the 2nd full day. There was an uprising in the lobby. Many people had children and sitting in pitch darkness with no air conditioning wasn't optimal. I guess I just expected to be wowed and I wasn't. I probably will not return and that's too bad, because the location is in a wonderful spot right on the ocean. I even saw a whale from the snack restaurant on our 1st full day. There's an abundance of tomatoes, so I believe roasting some tomatoes and creating a sauce would be easy to do. I do want to say that the workers were very nice and were all working very hard. The hotel/resort could use some updates in the room. We did have mildew and mold in our bathroom and our maid contacted maintenance to spray bleach and kill it.

It started off fine enough. Check in was good and we enjoyed the buffet for dinner. The first full day was nice, the pool was nice and service was really good. There was, however; a very musty smell to the room. We ate at one of the specialty restaurants and the steak was in a very salty gravy. Italian night at the buffet could have been better too. I don't think there was tomato sauce on the spaghetti, it seemed to be grease from the meat. We lost power for 14 hours one on the 2nd full day. There was an uprising in the lobby. Many people had children and sitting in pitch darkness with no air conditioning wasn't optimal. I guess I just expected to be wowed and I wasn't. I probably will not return and that's too bad, because the location is in a wonderful spot right on the ocean. I even saw a whale from the snack restaurant on our 1st full day. There's an abundance of tomatoes, so I believe roasting some tomatoes and creating a sauce would be easy to do. I do want to say that the workers were very nice and were all working very hard. The hotel/resort could use some updates in the room. We did have mildew and mold in our bathroom and our maid contacted maintenance to spray bleach and kill it.

I am writing to express my extreme dissatisfaction with my recent stay at your hotel. The experience was marred by discriminatory treatment, inconsistent enforcement of rules, and a general lack of respect. Upon arrival, I was subjected to unnecessary scrutiny and suspicion. While taking a walk to the beach, I was escorted back to the reception desk by security, despite other individuals making the same journey without issue. This incident, along with subsequent experiences, led me to believe that my ethnicity played a role in the way I was treated. Throughout my stay, I was repeatedly reprimanded for minor infractions, such as misplacing my key or wearing the wrong outfit to dinner. These rules were not applied consistently, as I witnessed staff making exceptions for other guests who appeared to be of a different ethnicity. The discriminatory treatment extended to my family as well. My son was denied entry to the dining area due to his shorts appearing wet, while other children were not subjected to the same scrutiny. My wife was told I would not be allowed to join our party at dinner, even though she was on time and I was outside taking an important call due to a death in the family. While I understand the need for rules and regulations, the way they were enforced was unfair, inconsistent, and discriminatory. I felt targeted and unwelcome throughout my stay.

I am writing to express my extreme dissatisfaction with my recent stay at your hotel. The experience was marred by discriminatory treatment, inconsistent enforcement of rules, and a general lack of respect. Upon arrival, I was subjected to unnecessary scrutiny and suspicion. While taking a walk to the beach, I was escorted back to the reception desk by security, despite other individuals making the same journey without issue. This incident, along with subsequent experiences, led me to believe that my ethnicity played a role in the way I was treated. Throughout my stay, I was repeatedly reprimanded for minor infractions, such as misplacing my key or wearing the wrong outfit to dinner. These rules were not applied consistently, as I witnessed staff making exceptions for other guests who appeared to be of a different ethnicity. The discriminatory treatment extended to my family as well. My son was denied entry to the dining area due to his shorts appearing wet, while other children were not subjected to the same scrutiny. My wife was told I would not be allowed to join our party at dinner, even though she was on time and I was outside taking an important call due to a death in the family. While I understand the need for rules and regulations, the way they were enforced was unfair, inconsistent, and discriminatory. I felt targeted and unwelcome throughout my stay.

My husband and I book this place for a little couple getaway. Place is in a beautiful spot. Amazing views. Some parts of resort do show some wear and tear but with the climate it’s expected. Pools were great. Pool side service was fantastic. Loved having an adults pool only. The pool chairs fill up fast so get one early but we never really had a hard time getting some but just not prime spots unless you get there early. Food was decent but for the amount of food they have to put out it was good. Wish there was more entertainment things to do. Dance club, piano bar or something. They did have nightly shows that we went to a couple and they were fun. Bed, sheets, pillows were awesome. I slept so good the whole 6 days. Shower towels were nice and big which is always a plus. Spa was beautiful. Beach area is a little small but pools were big enough. There are iguanas that chill around the pool which was neat to see. There is little restaurants along the beach and we had the best ceviche ever there. We would stay here again if the options is there.

My husband and I book this place for a little couple getaway. Place is in a beautiful spot. Amazing views. Some parts of resort do show some wear and tear but with the climate it’s expected. Pools were great. Pool side service was fantastic. Loved having an adults pool only. The pool chairs fill up fast so get one early but we never really had a hard time getting some but just not prime spots unless you get there early. Food was decent but for the amount of food they have to put out it was good. Wish there was more entertainment things to do. Dance club, piano bar or something. They did have nightly shows that we went to a couple and they were fun. Bed, sheets, pillows were awesome. I slept so good the whole 6 days. Shower towels were nice and big which is always a plus. Spa was beautiful. Beach area is a little small but pools were big enough. There are iguanas that chill around the pool which was neat to see. There is little restaurants along the beach and we had the best ceviche ever there. We would stay here again if the options is there.

Staff and service was amazing. Food at the specialty restaurants (Los Arcos and Capri) was mediocre, but the buffet had lots of good choices—though pretty much the same breakfast spread 3 days in a row. We didn’t realize we had booked a premium room and VERY glad the friends we were traveling with decided against upgrading to match. No discernible perks to having premium status besides room service being included. The premium lounge was not a “lunch restaurant” at all as advertised, and a very sterile and awkward environment that I would have been very bummed to have paid more for. But rooms were great and spacious, and our bed was sooooo comfortable! The biggest disappointment was how small the stretch of beach was, and it oddly had no tidal change whatsoever.