The room was great, it had a hot tub with jets, clean, comfortable, and spacious. What wasnt great was front desk lady. An older lady who has poor customer service skills was very unhelpful and passive aggressive. $200 charged to my card, yes charged! My account was missing $200 from Doubletree. The money was supposed to be a deposit ( alot for a Doubletree but whatever ). I was told it would show in my account after i checked out. A week went by and no money. I called the hotel, and was told to wait 7 buissiness days, why? The lady was quite persistent that my account wasnt charged, and that the money was only placed on hold during my stay. She kept saying that it showed as void on her computer and refused to look into it further. I called my bank to make sure i hadnt made a mistake. Nope! The bank verified that Doubletree had charged me $200 and hadn't put it back. I called the hotel again and the rude lady told me that it could be up to 10 buissiness days. Wait...wasnt it voided? She refused to help in anyway. I had to file a claim with my bank in order for Chase to replace my money. I wrote a letter to customer service cooperate, i myself worked at The Disneyland Hotel for 12 years, and would never treat a guest like that. The rest of the staff were great. That being said, if i dont hear from Doubletree, there's always a Hyatt near Hilton properties. I'm sure they will appreciate my buissiness.

The room was great, it had a hot tub with jets, clean, comfortable, and spacious. What wasnt great was front desk lady. An older lady who has poor customer service skills was very unhelpful and passive aggressive. $200 charged to my card, yes charged! My account was missing $200 from Doubletree. The money was supposed to be a deposit ( alot for a Doubletree but whatever ). I was told it would show in my account after i checked out. A week went by and no money. I called the hotel, and was told to wait 7 buissiness days, why? The lady was quite persistent that my account wasnt charged, and that the money was only placed on hold during my stay. She kept saying that it showed as void on her computer and refused to look into it further. I called my bank to make sure i hadnt made a mistake. Nope! The bank verified that Doubletree had charged me $200 and hadn't put it back. I called the hotel again and the rude lady told me that it could be up to 10 buissiness days. Wait...wasnt it voided? She refused to help in anyway. I had to file a claim with my bank in order for Chase to replace my money. I wrote a letter to customer service cooperate, i myself worked at The Disneyland Hotel for 12 years, and would never treat a guest like that. The rest of the staff were great. That being said, if i dont hear from Doubletree, there's always a Hyatt near Hilton properties. I'm sure they will appreciate my buissiness.

The stay was good until it came to check out time. My confirmation email note. That check out time was noon. I re-verified the time that morning. The room phone rings around 1145am & the desk receptionist told me check out was 11am! I told her the time given to me was noon. She said “no it’s 11am”. I didn’t have the energy to argue & I told her I am leaving soon. I finished gathering my items & before I can leave the room around 7-10minutes the room phone begins to ring again. I don’t answer because I am walking out the door at this time. My assumption is the front desk calling again to ask me to leave quicker & not even bother to verify the check out time given to me. I live in town so there may be no reason for me to return to his location EVER but I definitely will seek accommodations elsewhere next time.

Front desk did a spectacular job..

Front desk did a spectacular job..

friendly reception. did not like the room- (stayed on tye 2nd floor) our view was the concrete level of pool. room was the the cleanest.

friendly reception. did not like the room- (stayed on tye 2nd floor) our view was the concrete level of pool. room was the the cleanest.

It's not the greatest area of town but it's for relaxing & appreciating your room especially w/ the jet tub and we can watch TV from it. Only a few rooms have it. The pool is small and the free cookies were hard but All else was good & we will return.