the stay was excellent, the only negative thing is the parking is $44.00

Hotel was fine. Nothing wrong with it. Lots of rooms. Hotel was clean etc. Shuttle from the airport and to the airport was convenient. The only real issue is we were there with two small kids for two days. Just passing through really but had intended trying to see venice beach and Santa Monica pier but public transport is non existant unless you use Uber. But impossible to find Uber with car seats. If you're not hiring a car and have kids I wouldn't recommend the location

Hotel was fine. Nothing wrong with it. Lots of rooms. Hotel was clean etc. Shuttle from the airport and to the airport was convenient. The only real issue is we were there with two small kids for two days. Just passing through really but had intended trying to see venice beach and Santa Monica pier but public transport is non existant unless you use Uber. But impossible to find Uber with car seats. If you're not hiring a car and have kids I wouldn't recommend the location

Two bedroom suite for my family of five was perfect.

Two bedroom suite for my family of five was perfect.

The hotel staff and stay were pretty good, however that shuttle service has to do better. The night of our arrival we tried to call the shuttle service 12 times. The number was just busy. I did read the transportation part in the app, however being able to confirm that a ride is on the way is a great thing.

The hotel staff and stay were pretty good, however that shuttle service has to do better. The night of our arrival we tried to call the shuttle service 12 times. The number was just busy. I did read the transportation part in the app, however being able to confirm that a ride is on the way is a great thing.

We checked in late in a Saturday night as we drove from another state. As i was standing in lone waiting to check in, i over heard the front desk staff say the were sold out for thr night. I was able to check in and get the room i thought we reserved. We got to our room and it wasnt what out reservation was for. They gave us a handicap room with a queen bed. Thats not what i reserved. I went back to the front desk and told them. That was the only room they had left, so we had to stay in that room for the night. Of course after a long travel was tired and wanted to get to bed. Didnt sleep the best due to being crowded in the bed. They said they would move us room the next day. The next day they gave us a new room. The room was missing a few things and the fridge didnt work. I called the front desk and asked for the things we needed. Of couse they said they would have the iteam sent up and never showed up. So the next day called the front desk and asked again. After several hours they brought 1 of the items to the room, but it wasnt even what we asked for. Just had to give up. The best part of our stay was the breakfast cooks! They we so nice, friendly and did an amazing job with iur breakfasts

We checked in late in a Saturday night as we drove from another state. As i was standing in lone waiting to check in, i over heard the front desk staff say the were sold out for thr night. I was able to check in and get the room i thought we reserved. We got to our room and it wasnt what out reservation was for. They gave us a handicap room with a queen bed. Thats not what i reserved. I went back to the front desk and told them. That was the only room they had left, so we had to stay in that room for the night. Of course after a long travel was tired and wanted to get to bed. Didnt sleep the best due to being crowded in the bed. They said they would move us room the next day. The next day they gave us a new room. The room was missing a few things and the fridge didnt work. I called the front desk and asked for the things we needed. Of couse they said they would have the iteam sent up and never showed up. So the next day called the front desk and asked again. After several hours they brought 1 of the items to the room, but it wasnt even what we asked for. Just had to give up. The best part of our stay was the breakfast cooks! They we so nice, friendly and did an amazing job with iur breakfasts

This is my favorite hotel. The staff are always helpful, friendly and professional. Juan in the hotel’s restaurant is always awesome and provides great customer service. I love the free breakfast, especially the fresh omelettes. There’s an indoor pool, restaurant, parking on the street if there’s space as well as a parking garage. It’s close the airport and they offer airport shuttle service. It’s close to restaurants. This is my favorite place to stay.

This is my favorite hotel. The staff are always helpful, friendly and professional. Juan in the hotel’s restaurant is always awesome and provides great customer service. I love the free breakfast, especially the fresh omelettes. There’s an indoor pool, restaurant, parking on the street if there’s space as well as a parking garage. It’s close the airport and they offer airport shuttle service. It’s close to restaurants. This is my favorite place to stay.

Fantastic experience. Friendly, clean, great servicce. Close to airport and tucked off busy streat. Beds are a little old and have a bit too much bounce but otherwise the experience was wonderful.

Fantastic experience. Friendly, clean, great servicce. Close to airport and tucked off busy streat. Beds are a little old and have a bit too much bounce but otherwise the experience was wonderful.

Shuttle number was disconnected. Tried calling for an hour. Took an hour to get an Uber to get to hotel and paid $40. Office staff didn’t seem to care and offered no solution dying their phones are working fine despite me showing them they weren’t. Not until more angry customers came, did they then get the manager involved. Manger was great and paid us back our Uber fees.

Shuttle number was disconnected. Tried calling for an hour. Took an hour to get an Uber to get to hotel and paid $40. Office staff didn’t seem to care and offered no solution dying their phones are working fine despite me showing them they weren’t. Not until more angry customers came, did they then get the manager involved. Manger was great and paid us back our Uber fees.

recently stayed at Embassy Suites and unfortunately had a very unpleasant experience. Upon check-in at 12:30 AM, I was informed that the hotel was out of the rooms I had originally booked. While the front desk staff was polite and offered free parking as compensation for the inconvenience, things quickly took a turn for the worse. Since we were unable to get two queen beds, one of us had to sleep on a pullout sofa. I always check for cleanliness, particularly for bed bugs, so I inspected the mattress. To my horror, what we initially thought was blood turned out to be human feces. My friend pointed out that it was also smeared on the bed frame. After about 15 minutes of gagging and nearly vomiting, we decided we couldn't stay there and went back to the front desk. The staff was understanding and provided us with a new room, but to my dismay, they did not offer any further compensation, such as a discount or a complimentary stay. We were left feeling deeply unsettled and disgusted. Upon entering the new room, we felt the need to check for cleanliness again, which is not how a stay should feel. I expected much better from a hotel brand like Embassy Suites. I sincerely hope they address these cleanliness issues, as this experience has left a lasting negative impression. Honestly we should have been offered to cancel our stay and got a refund! Highly disappointing!!

recently stayed at Embassy Suites and unfortunately had a very unpleasant experience. Upon check-in at 12:30 AM, I was informed that the hotel was out of the rooms I had originally booked. While the front desk staff was polite and offered free parking as compensation for the inconvenience, things quickly took a turn for the worse. Since we were unable to get two queen beds, one of us had to sleep on a pullout sofa. I always check for cleanliness, particularly for bed bugs, so I inspected the mattress. To my horror, what we initially thought was blood turned out to be human feces. My friend pointed out that it was also smeared on the bed frame. After about 15 minutes of gagging and nearly vomiting, we decided we couldn't stay there and went back to the front desk. The staff was understanding and provided us with a new room, but to my dismay, they did not offer any further compensation, such as a discount or a complimentary stay. We were left feeling deeply unsettled and disgusted. Upon entering the new room, we felt the need to check for cleanliness again, which is not how a stay should feel. I expected much better from a hotel brand like Embassy Suites. I sincerely hope they address these cleanliness issues, as this experience has left a lasting negative impression. Honestly we should have been offered to cancel our stay and got a refund! Highly disappointing!!

Hotel was great. Too much of pot smell for me. It seems to be in every hotel these days - and it is very invasive.

Hotel was great. Too much of pot smell for me. It seems to be in every hotel these days - and it is very invasive.

Although renovated the hotel is not the same as when we stayed there many years ago. We called from the airport for the shuttle and were told it would be right over. No—apparently it leaves the hotel on the hour so we waited 50 minutes. If we had been told we would have taken a taxi. There was 1 person to check in our shuttle full of tired travelers. Next time we’ll go to the other LAX Embassy Suites. Their shuttle came by 3 times while we waited. The hotel room was fine and we did go to the evening cocktail hour. The breakfast has been reduced from our previous experience.

Although renovated the hotel is not the same as when we stayed there many years ago. We called from the airport for the shuttle and were told it would be right over. No—apparently it leaves the hotel on the hour so we waited 50 minutes. If we had been told we would have taken a taxi. There was 1 person to check in our shuttle full of tired travelers. Next time we’ll go to the other LAX Embassy Suites. Their shuttle came by 3 times while we waited. The hotel room was fine and we did go to the evening cocktail hour. The breakfast has been reduced from our previous experience.

I arrived late at night, and the overnight crew was amazing. The front desk agent was very welcoming and made my experience unforgettable.

I arrived late at night, and the overnight crew was amazing. The front desk agent was very welcoming and made my experience unforgettable.

Everything was fine except a loud humming noise. Could not sleep

Everything was fine except a loud humming noise. Could not sleep

The hotel itself is amazing. Great ambiance, and very grand. Amazing condition for the age of the building. The room was clean enough to not gross us out like some other hotel experiences but more attention to detail, especially in the bathroom would have been appreciated. The two room- three bed suite with living room was spacious and had a little balcony. The front desk staff were awesome and five star for service and friendliness. Now for the restaurant/bar… horrible! The older Hispanic man with the full head of grey hair that was hosting was down right rude, service? What service? He just scowled at us pointed to a table and disappeared for over 30 min until another guy working there noticed and took over. He looked very angry and treated us like garbage. We did not visit the restaurant until our last night and that was no way to end our stay.

The hotel itself is amazing. Great ambiance, and very grand. Amazing condition for the age of the building. The room was clean enough to not gross us out like some other hotel experiences but more attention to detail, especially in the bathroom would have been appreciated. The two room- three bed suite with living room was spacious and had a little balcony. The front desk staff were awesome and five star for service and friendliness. Now for the restaurant/bar… horrible! The older Hispanic man with the full head of grey hair that was hosting was down right rude, service? What service? He just scowled at us pointed to a table and disappeared for over 30 min until another guy working there noticed and took over. He looked very angry and treated us like garbage. We did not visit the restaurant until our last night and that was no way to end our stay.

Great option to get sleep before an early morning flight.

Great place , a bit expensive but very nice

Great option to get sleep before an early morning flight.

Great place , a bit expensive but very nice

I always book here when I come to LA. I love that you can pay for parking or party on the street, the size of the rooms is perfect, fridge and microwave big plus. Breakfast and complementary happy hour is great. Normally the staff is very polite and friendly but the woman that helped me during this stay was not friendly and didn’t seem to know what she was doing.