Bedroom and towels were very old

The staff is very courteous, kind and friendly. The pool and hotel is very clean and safe and in a great location close to Old Mesilla restaurants and shops. Thank you for your hospitality!

Dog barked all night

Dog barked all night

Owners made the third party app seem as it made the mistake and would not change out rooms

Owners made the third party app seem as it made the mistake and would not change out rooms

Stayed only for one night. Even though I asked for a non smoking room, the front office guy told me there weren’t rooms available, only one for smokers, but it didn’t smelled bad at all. Safe to say, The room smelled terrible ( cigarettes and pot). The bathroom was dirty and stained. Breakfast was basic, not terrible but could be worse.

Stayed only for one night. Even though I asked for a non smoking room, the front office guy told me there weren’t rooms available, only one for smokers, but it didn’t smelled bad at all. Safe to say, The room smelled terrible ( cigarettes and pot). The bathroom was dirty and stained. Breakfast was basic, not terrible but could be worse.

Whirlpool in room and at pool didn’t work. I was looking forward to either working.

Whirlpool in room and at pool didn’t work. I was looking forward to either working.

Never again!

Never again!

Housekeeping is a huge issue here. When we checked in we were given a dirty room. The front desk staff immediately given another room. At the end of the next day we reported our room had not been made up 0 e were given clean towels. At the end of the day after that, we reported our room had not been made up. We were informed rooms were only serviced every other day. There is no signage indicating that. We were grudgingly given clean towels. So, don't do housekeeping the service of putting your wet towels on the floor unless you are willing to deal with unpleasant front desk staff for dry ones.

Housekeeping is a huge issue here. When we checked in we were given a dirty room. The front desk staff immediately given another room. At the end of the next day we reported our room had not been made up 0 e were given clean towels. At the end of the day after that, we reported our room had not been made up. We were informed rooms were only serviced every other day. There is no signage indicating that. We were grudgingly given clean towels. So, don't do housekeeping the service of putting your wet towels on the floor unless you are willing to deal with unpleasant front desk staff for dry ones.

Great property

Great property

Very good customer service

Very good customer service

I Checked in around 3:30 but was in and out of my room until about 10:30 pm and went straight to bed. About an hour later we woke up feeling itchy and getting bit by something. That's when we noticed there were tiny bugs on the ceiling about the lamps, on our beds and on some of the walls and floor. I felt completely uncomfortable there and didn't want my son to be in those conditions either, so we packed up our stuff and went to the office to check out. They refused to refund me because we had been there for longer than 15 min and said my $100 deposit would be released the next day. So I was out $190 and ended up sleeping in my car because I didn't have the money to get a room at another hotel. After contacting Expedia they still refused to refund me the cost of the room because I had checked hours earlier. Since the $100 is still being held on my card I can't afford to get a room for tonight. I can't believe how unwilling they were to make things right and left me in such a bad situation sleeping in my car and with a kiddo.

I Checked in around 3:30 but was in and out of my room until about 10:30 pm and went straight to bed. About an hour later we woke up feeling itchy and getting bit by something. That's when we noticed there were tiny bugs on the ceiling about the lamps, on our beds and on some of the walls and floor. I felt completely uncomfortable there and didn't want my son to be in those conditions either, so we packed up our stuff and went to the office to check out. They refused to refund me because we had been there for longer than 15 min and said my $100 deposit would be released the next day. So I was out $190 and ended up sleeping in my car because I didn't have the money to get a room at another hotel. After contacting Expedia they still refused to refund me the cost of the room because I had checked hours earlier. Since the $100 is still being held on my card I can't afford to get a room for tonight. I can't believe how unwilling they were to make things right and left me in such a bad situation sleeping in my car and with a kiddo.

I don’t like because I didn’t get a receipt for my stay,I didn’t have a problem before about get a receipt and is not a quality like the name says.

I don’t like because I didn’t get a receipt for my stay,I didn’t have a problem before about get a receipt and is not a quality like the name says.

All of the bed sheets were stained and soiled along with the towels. The walls around the toilet were covered in urine. DISGUSTING! the security latch on the door kept opening too. unsafe and dirty. i left and went to another property. im hoping for a refund.

All of the bed sheets were stained and soiled along with the towels. The walls around the toilet were covered in urine. DISGUSTING! the security latch on the door kept opening too. unsafe and dirty. i left and went to another property. im hoping for a refund.

Great place

Great place

nothing

nothing

bathroom sink was stopped up and toilet would keep running, had to mess with handle to get it to stop. checked in at 8pm, room was so hot it took 2 hours to get it to cool down.

Room was dirty beds were not made bed bugs dirty behind night stand like they have never cleaned behind it no liner for the ice bucket. Manager was extremly rude and very mean to females the ladys working also in the office are also very rude. Will say the room is one price and then charges your credit card way more than what he says the room is he charged my card 4 different times. When only staying 1 night breakfast is not worth it.

Room was dirty beds were not made bed bugs dirty behind night stand like they have never cleaned behind it no liner for the ice bucket. Manager was extremly rude and very mean to females the ladys working also in the office are also very rude. Will say the room is one price and then charges your credit card way more than what he says the room is he charged my card 4 different times. When only staying 1 night breakfast is not worth it.

bathroom sink was stopped up and toilet would keep running, had to mess with handle to get it to stop. checked in at 8pm, room was so hot it took 2 hours to get it to cool down.