Beautiful hotel, friendly staff with excellent language proficiency (English & German), superb breakfast buffet, lovely spa & pool, nice gym, perfect location. Only the parking, way too small for such a big hotel and the discount for the parking garage was minimal (13 euros in stead of 15,50 from 7pm to 11 am), hotel advertised with free parking.. But overall: An excellent hotel, thanks for your hospitality!

Beautiful hotel, friendly staff with excellent language proficiency (English & German), superb breakfast buffet, lovely spa & pool, nice gym, perfect location. Only the parking, way too small for such a big hotel and the discount for the parking garage was minimal (13 euros in stead of 15,50 from 7pm to 11 am), hotel advertised with free parking.. But overall: An excellent hotel, thanks for your hospitality!

Safe, clean and right on the beach!

Safe, clean and right on the beach!

very central place at las Canteras but already getting on in years, e.g. problems with the lift

very central place at las Canteras but already getting on in years, e.g. problems with the lift

The staff were all friendly and helpful from arrival to departure, with the exception of the Marinas bar, which is a franchise. The room (suite) was OK, but daily cleaning less thorough than might be expected (glasses and cups not washed). The curtains were good at light blocking but extremely noisy to operate. We were on 6th floor so relied on lifts which were swift, but one was unreliable in direction or refused to move occasionally. Breakfast buffet had a wide choice but quality was below expectation. Soggy Croissants, runny yoghurt and although there was a choice of strength of coffee in the two machines (strong in one, "soft" in the other) it wasn't very good and a third machine would have alleviated queueing. Considering this and the unappealing menus posted, we did not feel inclined to sample the dinner buffet. The dedicated and inclusive sun lounger area on the beach, right outside the hotel was the most enjoyable feature. The beach is fantastic. The roof pool looked attractive, but was rather busy and a little noisy for us. The signatute Lily display in the foyer is impressive but the scent is quite strong and can be an issue for those with allergies.

The staff were all friendly and helpful from arrival to departure, with the exception of the Marinas bar, which is a franchise. The room (suite) was OK, but daily cleaning less thorough than might be expected (glasses and cups not washed). The curtains were good at light blocking but extremely noisy to operate. We were on 6th floor so relied on lifts which were swift, but one was unreliable in direction or refused to move occasionally. Breakfast buffet had a wide choice but quality was below expectation. Soggy Croissants, runny yoghurt and although there was a choice of strength of coffee in the two machines (strong in one, "soft" in the other) it wasn't very good and a third machine would have alleviated queueing. Considering this and the unappealing menus posted, we did not feel inclined to sample the dinner buffet. The dedicated and inclusive sun lounger area on the beach, right outside the hotel was the most enjoyable feature. The beach is fantastic. The roof pool looked attractive, but was rather busy and a little noisy for us. The signatute Lily display in the foyer is impressive but the scent is quite strong and can be an issue for those with allergies.

Great location on beach. We had balcony on ocean side with view. Spa was relaxing after day of site seeing. Breakfast buffet had many choices. Would stay here again.

Great location on beach. We had balcony on ocean side with view. Spa was relaxing after day of site seeing. Breakfast buffet had many choices. Would stay here again.

A 4* star hotel with a fantastic beachside location in the heart of Las Palmas with easy access to the sights, local restaurants and transport links. Excellent food options provided by the hotel the added facilities of a heated roof top swimming pool SPA & Gym. Friendly attentive staff highly recommended .

A 4* star hotel with a fantastic beachside location in the heart of Las Palmas with easy access to the sights, local restaurants and transport links. Excellent food options provided by the hotel the added facilities of a heated roof top swimming pool SPA & Gym. Friendly attentive staff highly recommended .

C

C

N/A

N/A

Rooms are very outdated needs refurb staff not very helpful at all !!!!! First room practically sat in car park on balcony asked to move they wouldn’t had to get Expedia involved they called the hotel and helped !!! Television very poor Location fabulous , breakfast great

Rooms are very outdated needs refurb staff not very helpful at all !!!!! First room practically sat in car park on balcony asked to move they wouldn’t had to get Expedia involved they called the hotel and helped !!! Television very poor Location fabulous , breakfast great

I was disappointed with the room I got having paid around €700 for 3 nights. The Junior suite was almost like an office. The view was dreadfull as it looked onto the car park and other residential buildings. I thought having ordered a suite, it at least came with a sea view!

I was disappointed with the room I got having paid around €700 for 3 nights. The Junior suite was almost like an office. The view was dreadfull as it looked onto the car park and other residential buildings. I thought having ordered a suite, it at least came with a sea view!

Perfect hotel on the promenade with easy access to the beach, shops and restaurants. Would use again.

Perfect hotel on the promenade with easy access to the beach, shops and restaurants. Would use again.

Great location right on the beach with friendly and attentive staff. Nice pool with great view. Broad choices on breakfast buffet also overlooking beach.

Great location right on the beach with friendly and attentive staff. Nice pool with great view. Broad choices on breakfast buffet also overlooking beach.

Great stay. Brunch options were lovely. Staff was very accommodating. We arrived before our room was ready and they were able to store our luggage while we left and explored. The spa was also very nice. I didn't use the gym but there was a variety of exercise equipment.

Great stay. Brunch options were lovely. Staff was very accommodating. We arrived before our room was ready and they were able to store our luggage while we left and explored. The spa was also very nice. I didn't use the gym but there was a variety of exercise equipment.

The hotel is beginning to show its age. Our room had a few problems, flaking paint from ceiling, socket not working, toilet seat badly fitted…minor issues but important…basic maintenance is not undertaken. The hotel TV is highly biased to EU channels…no BBC1 or 2 or ITV. The rooms facing the sea are nice but the hotel faces north and you do not get sun on the balcony. The restaurant is mediocre…food needs to be served hot.

The hotel is beginning to show its age. Our room had a few problems, flaking paint from ceiling, socket not working, toilet seat badly fitted…minor issues but important…basic maintenance is not undertaken. The hotel TV is highly biased to EU channels…no BBC1 or 2 or ITV. The rooms facing the sea are nice but the hotel faces north and you do not get sun on the balcony. The restaurant is mediocre…food needs to be served hot.

We saw several cockroaches at the hotel room, there was a cigarette smell coming in through the ventilation system, the bed was very hard, and we could hear the neighbour watching tv. The spa and pool area was nice though, and also the breakfast was good.

We saw several cockroaches at the hotel room, there was a cigarette smell coming in through the ventilation system, the bed was very hard, and we could hear the neighbour watching tv. The spa and pool area was nice though, and also the breakfast was good.

This hotel was only OK, particularly at this price point. The place seems rather tired especially the rooms. The service was not very friendly. The breakfast buffet, though abundant, was just not very tasty.

This hotel was only OK, particularly at this price point. The place seems rather tired especially the rooms. The service was not very friendly. The breakfast buffet, though abundant, was just not very tasty.