When we arrived on the Sunday we had booked ( 19/5/24), we had hoped to collect the key at 12 noon so as to be sure we had access in the evening. The office was closed with a note on the door stating that it would not be open that day & if there was a problem to call either of two listed numbers.Neither number responded so we just had to hope there would be someone there at 8pm when we arrived. Fortunately staff were in attendance at that time. Tea,coffee, milk and biscuits were only minimally supplied.Certainly room for improvement in that area but the absence of staff and the closed office on arrival was very disappointing and inconvenient.

When we arrived on the Sunday we had booked ( 19/5/24), we had hoped to collect the key at 12 noon so as to be sure we had access in the evening. The office was closed with a note on the door stating that it would not be open that day & if there was a problem to call either of two listed numbers.Neither number responded so we just had to hope there would be someone there at 8pm when we arrived. Fortunately staff were in attendance at that time. Tea,coffee, milk and biscuits were only minimally supplied.Certainly room for improvement in that area but the absence of staff and the closed office on arrival was very disappointing and inconvenient.

Clean, tidy and plenty of room

Clean, tidy and plenty of room

Clean , convenient & is value for money. Inexpensive compared to other but very comfortable. Giod size room .

Clean , convenient & is value for money. Inexpensive compared to other but very comfortable. Giod size room .

Comfortable bed, great shower

Comfortable bed, great shower

Clean quiet, will stay there again

Clean quiet, will stay there again

Very clean and comfortable, spacious rooms.

Very clean and comfortable, spacious rooms.

Great for a motel, close to the centre of town. Short walk to cafe, pubs and parks. Staff called to let me know the late check in process, thank you. Good spot for the price. Thanks Avondel

Great for a motel, close to the centre of town. Short walk to cafe, pubs and parks. Staff called to let me know the late check in process, thank you. Good spot for the price. Thanks Avondel

Not a bad option in Benalla, has a pool which on a hot summer night could be handy, aircon was a bit weak, had a good nights sleep and was quiet etc

Not a bad option in Benalla, has a pool which on a hot summer night could be handy, aircon was a bit weak, had a good nights sleep and was quiet etc

Close to everything

Close to everything

Exelent staff

Exelent staff

First class reception service and support.

First class reception service and support.

Excellent & friendly staff - great value for money.

Excellent & friendly staff - great value for money.

The owner manager did not want to talk to you. Arrived at 8.45pm and they refused to come to the door to talk to you and give you your key. Had to use a telephone intercom that you could barely hear them give you instructions. There was no milk for a cuppa, only 2 small cups, no knives, forks or spoons just 1 teaspoon.2 straight back seats - very uncomfortable to relax in after driving all day! Two towels, 1 face towel no hand towels. The next day there was a sign at reception saying the office is temporarily closed. Not a very welcoming experience!

The owner manager did not want to talk to you. Arrived at 8.45pm and they refused to come to the door to talk to you and give you your key. Had to use a telephone intercom that you could barely hear them give you instructions. There was no milk for a cuppa, only 2 small cups, no knives, forks or spoons just 1 teaspoon.2 straight back seats - very uncomfortable to relax in after driving all day! Two towels, 1 face towel no hand towels. The next day there was a sign at reception saying the office is temporarily closed. Not a very welcoming experience!

Customer service was horrific. Would not recommend

Customer service was horrific. Would not recommend

Close to eating choices

Close to eating choices

All ok

All ok