The service was terrible - I would never stay here again - a total rip off.

The service was terrible - I would never stay here again - a total rip off.

Nice 3 bedrooms apartment hotel. Beautiful view, nice indoor pool and sauna facility.

Nice 3 bedrooms apartment hotel. Beautiful view, nice indoor pool and sauna facility.

Housekeeping leave their rubbish in the hallway every day. Hotel is abig mess due to renovation. Room was delivered late, even after 5pm, not truly friendly staff, good breakfast, management seems to be on holiday, seimming pool was vold, sauna was cold.

Housekeeping leave their rubbish in the hallway every day. Hotel is abig mess due to renovation. Room was delivered late, even after 5pm, not truly friendly staff, good breakfast, management seems to be on holiday, seimming pool was vold, sauna was cold.

Hotel not suitable for "non-sportive families" due to the absence of elevator despite the height of the hotel (we were 2 seniors, 1 pregnant woman and a 2-year-old child)... Plus we had bad luck to book our stay during a renovation period which put a mess in the overall stay conditions. Moreover as we came off-season, many of the facilities were closed. Luckily the staff was nice (at least...) but they could only do "so much". :/

Hotel not suitable for "non-sportive families" due to the absence of elevator despite the height of the hotel (we were 2 seniors, 1 pregnant woman and a 2-year-old child)... Plus we had bad luck to book our stay during a renovation period which put a mess in the overall stay conditions. Moreover as we came off-season, many of the facilities were closed. Luckily the staff was nice (at least...) but they could only do "so much". :/

Rooms and rest of the hotel is very dated. Swimmingpool was not available. Free swimming in Winterberg was alternative. Left a day earlier than planned. No refund.

Rooms and rest of the hotel is very dated. Swimmingpool was not available. Free swimming in Winterberg was alternative. Left a day earlier than planned. No refund.

reception staff provided poor service

reception staff provided poor service

facilities are great, breakfast's superb, but wifi was weak or most of the time undetectable, and the service at reception was terrible.

facilities are great, breakfast's superb, but wifi was weak or most of the time undetectable, and the service at reception was terrible.

A very nice stayover hotel in the autumn. Great evening dinner and very good breakfast.

A very nice stayover hotel in the autumn. Great evening dinner and very good breakfast.

I have to say this was a wonderful experience. I came here form Texas and took my sisters here for a bridal getaway. The staff was AMAZING and extremely friendly and totally willing to make our stay wonderful. Even though the pool was closed due to a technical problem, they were willing to give us a free dinner as a compromise. The food was truly amazing and worth eating there. The location as beautiful and our whole experience was amazing.

I have to say this was a wonderful experience. I came here form Texas and took my sisters here for a bridal getaway. The staff was AMAZING and extremely friendly and totally willing to make our stay wonderful. Even though the pool was closed due to a technical problem, they were willing to give us a free dinner as a compromise. The food was truly amazing and worth eating there. The location as beautiful and our whole experience was amazing.

This hotel has a perfect location for a family ski holiday in Winterberg. It is situated just next to the ski pistes of Neuastenberg within 3 min walking distance. Since it is on the main road, the access to Winterberg ski pistes is quick and easy - Skiliftkarussel. The breakfast is good, but the food in the restaurant for dinner is not good and very expensive one. We didn't try the buffet dinner, because it was extremely expensive, but we tried the a-la-carte restaurant on the ground floor - and we didn't repeated it. Better option for dinner is a nearby restaurant on the same street, with really nice menue and reasonable prices. Another option for people on a budget is to buy food from Aldi near P6 of Skiliftkarussel and have dinner at the room - as it has a cooker, fridge, sink, cutlery, coffe machine etc. WIFI in the room is poor quality. Sometimes we had to go to reception to check our emails and use Skype and Viber. The rooms in the houses are not cleaned by personnel. It is expected that the guests clean the room themselves - but unfortunately there were no cleaning tools. Swimming pool and sauna are good. Entry time for house rooms was 5 pm (so we had to wait for several hours when we arrived) and leaving time was 10 am (so we had to leave the room earlier than planned). In general, the hotel has excellent location for family ski holiday with kids. The rooms and facilities are convenient, but it could be better - in terms of food, cleanliness and WIFI.

This hotel has a perfect location for a family ski holiday in Winterberg. It is situated just next to the ski pistes of Neuastenberg within 3 min walking distance. Since it is on the main road, the access to Winterberg ski pistes is quick and easy - Skiliftkarussel. The breakfast is good, but the food in the restaurant for dinner is not good and very expensive one. We didn't try the buffet dinner, because it was extremely expensive, but we tried the a-la-carte restaurant on the ground floor - and we didn't repeated it. Better option for dinner is a nearby restaurant on the same street, with really nice menue and reasonable prices. Another option for people on a budget is to buy food from Aldi near P6 of Skiliftkarussel and have dinner at the room - as it has a cooker, fridge, sink, cutlery, coffe machine etc. WIFI in the room is poor quality. Sometimes we had to go to reception to check our emails and use Skype and Viber. The rooms in the houses are not cleaned by personnel. It is expected that the guests clean the room themselves - but unfortunately there were no cleaning tools. Swimming pool and sauna are good. Entry time for house rooms was 5 pm (so we had to wait for several hours when we arrived) and leaving time was 10 am (so we had to leave the room earlier than planned). In general, the hotel has excellent location for family ski holiday with kids. The rooms and facilities are convenient, but it could be better - in terms of food, cleanliness and WIFI.

Heading back to the UK from Austria, we decided to make our hotel reservations last minute and based on how far we thought we'd get that day. The Winterberg skiing area sounded like nice open country where we could stretch our legs after 5 hours in the car. We were surprised to find how seriously winter sport is taken in this area and could only assume it caters for those who can't be bothered to drive to the Alps. Loads of ski slopes, ski jumps, skeleton and tobaganing runs, though since the elevation is under 900 meters, they're all quite short runs. The area is quite dead in summer though they try to encourage walking/hiking. The hotel took a bit to find since it's 5km outside of Winterberg, but finally we arrived to find a massive complex with restaurants and indoor carting. Lovely man who checked us in. Room was large and with a small kitchen area. Small patio area as well. We tried to wander around the town but the weather turned and we found ourselves sheltering under trees, watching rivers of water flow by on the roads. We ate in the bar and the food was fine - not stunning, not bad. The next morning we had breakfast since it was included in our hotel rate. Wow! Best buffet we'd seen in the 2 1/2 weeks we'd been travelling. Hot and cold dishes, 5-8 types of cheese, bread, meat, 3 kinds of honey?!, etc. Not sure we're go back but a nice enough place -- must be amazing in winter!

Heading back to the UK from Austria, we decided to make our hotel reservations last minute and based on how far we thought we'd get that day. The Winterberg skiing area sounded like nice open country where we could stretch our legs after 5 hours in the car. We were surprised to find how seriously winter sport is taken in this area and could only assume it caters for those who can't be bothered to drive to the Alps. Loads of ski slopes, ski jumps, skeleton and tobaganing runs, though since the elevation is under 900 meters, they're all quite short runs. The area is quite dead in summer though they try to encourage walking/hiking. The hotel took a bit to find since it's 5km outside of Winterberg, but finally we arrived to find a massive complex with restaurants and indoor carting. Lovely man who checked us in. Room was large and with a small kitchen area. Small patio area as well. We tried to wander around the town but the weather turned and we found ourselves sheltering under trees, watching rivers of water flow by on the roads. We ate in the bar and the food was fine - not stunning, not bad. The next morning we had breakfast since it was included in our hotel rate. Wow! Best buffet we'd seen in the 2 1/2 weeks we'd been travelling. Hot and cold dishes, 5-8 types of cheese, bread, meat, 3 kinds of honey?!, etc. Not sure we're go back but a nice enough place -- must be amazing in winter!

Although the weather is no fault of the hotel, the lack of snow has made both the hotel and staff look much like a ghost town. When we arrived, there was not a restaurant on the premise that was open until 5pm. We had to leave the hotel to eat. The following day, our room was not cleaned despite the fact that we had a "please clean room" sign on our door. We visited the activities center at 10:30am and it was closed. The hotel was empty, with plenty of parking, yet we're charged 9 euros a day to park on top of the already overpriced hotel. On a positive note, the evening bar staff was extremely friendly and helpful.

Although the weather is no fault of the hotel, the lack of snow has made both the hotel and staff look much like a ghost town. When we arrived, there was not a restaurant on the premise that was open until 5pm. We had to leave the hotel to eat. The following day, our room was not cleaned despite the fact that we had a "please clean room" sign on our door. We visited the activities center at 10:30am and it was closed. The hotel was empty, with plenty of parking, yet we're charged 9 euros a day to park on top of the already overpriced hotel. On a positive note, the evening bar staff was extremely friendly and helpful.

A lovely hotel in a splendid location. Was there in May so no idea what the winter sports facilities were like. Anyone wanting to spend quality time in a n idyllic quiet location would be hard pressed to beat this.

A lovely hotel in a splendid location. Was there in May so no idea what the winter sports facilities were like. Anyone wanting to spend quality time in a n idyllic quiet location would be hard pressed to beat this.

This hotel is excellently located for all the activities that the local area offers. We went for a short ski break and the slopes are at the hotel entrance. Our room was spacious with all the facilities needed. The decor is not exactly modern, but it is clean, tidy and has everything a family could need. The complex has a restaurant, a german style 'pub', a bistro and a diner - the diner is in their own on site indoor go-kart track! This hotel really does have everything and we wont be hesitating to go back.

This hotel is excellently located for all the activities that the local area offers. We went for a short ski break and the slopes are at the hotel entrance. Our room was spacious with all the facilities needed. The decor is not exactly modern, but it is clean, tidy and has everything a family could need. The complex has a restaurant, a german style 'pub', a bistro and a diner - the diner is in their own on site indoor go-kart track! This hotel really does have everything and we wont be hesitating to go back.

We had a brilliant time on the slopes - great resort for those with small children who are just/starting to ski. You could not lose them on the slopes and the ski lift staff were excellant. We took our tobagans and there was a slope dedicated to these - and a ski slope (black - but not the black type you would get in the Alps) next door to keep an eye on the bigger little ones if they went down on their own. We just went for 3 days (not extensive ski area nor long runs) - most there did too - most came from Holland - English can be shaky but most did a great job of translating us and for us! The hotel is right next door - no need to drive anywhere and had enough options for food - and even a kitchenette - so could cook your own. Hotel did smell of smoke throughout apart from the pool (and the pool a little cold) but other than that could not fault the place at all. Used sainsburys vouchers to pay for part hotel and tesco on the stena line night ferry across - only 3.5hrs from hook of holland. Recommended way to travel with kids.

We had a brilliant time on the slopes - great resort for those with small children who are just/starting to ski. You could not lose them on the slopes and the ski lift staff were excellant. We took our tobagans and there was a slope dedicated to these - and a ski slope (black - but not the black type you would get in the Alps) next door to keep an eye on the bigger little ones if they went down on their own. We just went for 3 days (not extensive ski area nor long runs) - most there did too - most came from Holland - English can be shaky but most did a great job of translating us and for us! The hotel is right next door - no need to drive anywhere and had enough options for food - and even a kitchenette - so could cook your own. Hotel did smell of smoke throughout apart from the pool (and the pool a little cold) but other than that could not fault the place at all. Used sainsburys vouchers to pay for part hotel and tesco on the stena line night ferry across - only 3.5hrs from hook of holland. Recommended way to travel with kids.