Hallway was very balmy and musty. Room had a musty smell to it when we first walked in, but then it faded after a while. Service was excellent.

Carpet was wet. No High Commode toilets seats. No Ice bucket. Rates were fair and people were nice.

Carpet was wet. No High Commode toilets seats. No Ice bucket. Rates were fair and people were nice.

Bed very comfortable. Good size room Quiet.

Bed very comfortable. Good size room Quiet.

Overall good w a few spots that are rough around the edges like my bathroom and the pool

Overall good w a few spots that are rough around the edges like my bathroom and the pool

The property was in great shape. Clean, everything worked, the staff was absolutely professional and friendly.

The property was in great shape. Clean, everything worked, the staff was absolutely professional and friendly.

We did not realize when booking that there is no free coffee or breakfast downstairs. Somehow we missed that. We had to pay $6 for drip coffee downstairs. My star rating doesn’t reflect that we did not see that. When we checked in the clerk was nice, and asked if we wanted the 2nd or 3rd floor. We decided 3rd bc no one would be above us. They failed to mention the hallway air was out on the 3rd floor. When we came back from dinner I asked if they knew the air was out and they said they did. It would have been nice if they said when we made our choice of floors “By the way the air in the hallway is out on the 3rd floor, and the available room is very far from the elevator”. It was EXTREMELY HOT in the hall. Also, the room smelled like my grandmother’s basement. Musty. The air conditioner was excellent and kept us cool inside the room and the bed was comfortable. Other wise this would have been a one star review. Choose the other hotel nearby with better ratings and free coffee if you don’t need a bar.

We did not realize when booking that there is no free coffee or breakfast downstairs. Somehow we missed that. We had to pay $6 for drip coffee downstairs. My star rating doesn’t reflect that we did not see that. When we checked in the clerk was nice, and asked if we wanted the 2nd or 3rd floor. We decided 3rd bc no one would be above us. They failed to mention the hallway air was out on the 3rd floor. When we came back from dinner I asked if they knew the air was out and they said they did. It would have been nice if they said when we made our choice of floors “By the way the air in the hallway is out on the 3rd floor, and the available room is very far from the elevator”. It was EXTREMELY HOT in the hall. Also, the room smelled like my grandmother’s basement. Musty. The air conditioner was excellent and kept us cool inside the room and the bed was comfortable. Other wise this would have been a one star review. Choose the other hotel nearby with better ratings and free coffee if you don’t need a bar.

The room was very clean beds were comfortable. The pool area was clean and nice. Erin at the front desk when we checked in was very friendly and helpful.

The room was very clean beds were comfortable. The pool area was clean and nice. Erin at the front desk when we checked in was very friendly and helpful.

Close to many places

*DO NOT STAY HERE* Someone opened my room door two times. One in the afternoon and the middle of the night. Management said it was housekeeping checking rooms in the afternoon & they made a mistake. However housekeeping did not say “housekeeping” “sorry wrong room”“perdón” nothing. Just opened the door realized it was locked with the latch and walked away. When I got to the door there was no one in the general location. There are no cameras in the hallway only on the elevators. Seems extremely sketchy. I was also told no one accessed the room in the middle of the night even though my personal travel alarm went off. I felt dismissed when it was brought to the attention of management & heard excuses. Didn’t feel safe & will not stay there again when I come to visit family. It was giving “trafficking”. Not safe at all. I should be able to feel safe while visiting & not have to have 3 different locks on the door to sleep

Close to many places

*DO NOT STAY HERE* Someone opened my room door two times. One in the afternoon and the middle of the night. Management said it was housekeeping checking rooms in the afternoon & they made a mistake. However housekeeping did not say “housekeeping” “sorry wrong room”“perdón” nothing. Just opened the door realized it was locked with the latch and walked away. When I got to the door there was no one in the general location. There are no cameras in the hallway only on the elevators. Seems extremely sketchy. I was also told no one accessed the room in the middle of the night even though my personal travel alarm went off. I felt dismissed when it was brought to the attention of management & heard excuses. Didn’t feel safe & will not stay there again when I come to visit family. It was giving “trafficking”. Not safe at all. I should be able to feel safe while visiting & not have to have 3 different locks on the door to sleep

Rooms were not ready at 3 pm.

Rooms were not ready at 3 pm.

The curtain on the windows was ripped and the heavy window shade was not in good condition! The area around the drain in the bathtub was black and needed to be scrubbed! The poorest Courtroom room I have stayed in. Check in was wonderful as the staff was efficient and pleasant!

The curtain on the windows was ripped and the heavy window shade was not in good condition! The area around the drain in the bathtub was black and needed to be scrubbed! The poorest Courtroom room I have stayed in. Check in was wonderful as the staff was efficient and pleasant!

the room

the room

We always stay here when we visit Matthews . It's always reliable .

This was second time at this property and it was a great time they have great staff and clean hotel.

This was second time at this property and it was a great time they have great staff and clean hotel.

I stayed only two nights. Many problems may have been due to large number of families with children. However, my room was not serviced at all, ice machine was always empty, elevator was out of order, and curtain would not close all the way. However, the front desk staff was most helpful at checkin.

I stayed only two nights. Many problems may have been due to large number of families with children. However, my room was not serviced at all, ice machine was always empty, elevator was out of order, and curtain would not close all the way. However, the front desk staff was most helpful at checkin.

We enjoyed our stay

We enjoyed our stay

Older vuilding

Older vuilding