Beautiful place with a lot of great amenities and the staff were all wonderful. Definitely a great place to stay and relax, eat/drink and have a good time.

Beautiful place with a lot of great amenities and the staff were all wonderful. Definitely a great place to stay and relax, eat/drink and have a good time.

Great property with lots to do for a family.

Great property with lots to do for a family.

Is this supposed to be a 5 stars hotel?? It did not feel like it, at least by our experience. It is true that the hotel is nicely decorated… especially in the Baha Mar area, this one is maybe the least tacky around there… but other than that this was not a good hotel by any standard… The food was way overpriced and for a very average quality… cocktails were even less impressive…But the worst was the service in general… and the most shocking was by far the front desk and checkin / checkout experience… it felt like a cheap motel service and interaction… not sure if it was a lack of training from management, or if the staff just didn’t care… most probably a bit of both… but either way it was really one of the worst experiences we had in any “luxury” hotel…. the restaurant and pool staff was not much better either. We spent just a couple of days in Rosewood, and then went to The Ocean Club hotel; it was the best decision we took during the trip… that hotel was worth every penny. So if you really want to stay at Baha Mar and prefer a good decor but don’t mind bad service, Rosewood is for you… if you just need to be in Baha Mar then take any of the other 4 star hotels and it will cost you less for the same… but if you really do not mind paying for quality, just go to The Ocean Club and enjoy a nice vacation.

Is this supposed to be a 5 stars hotel?? It did not feel like it, at least by our experience. It is true that the hotel is nicely decorated… especially in the Baha Mar area, this one is maybe the least tacky around there… but other than that this was not a good hotel by any standard… The food was way overpriced and for a very average quality… cocktails were even less impressive…But the worst was the service in general… and the most shocking was by far the front desk and checkin / checkout experience… it felt like a cheap motel service and interaction… not sure if it was a lack of training from management, or if the staff just didn’t care… most probably a bit of both… but either way it was really one of the worst experiences we had in any “luxury” hotel…. the restaurant and pool staff was not much better either. We spent just a couple of days in Rosewood, and then went to The Ocean Club hotel; it was the best decision we took during the trip… that hotel was worth every penny. So if you really want to stay at Baha Mar and prefer a good decor but don’t mind bad service, Rosewood is for you… if you just need to be in Baha Mar then take any of the other 4 star hotels and it will cost you less for the same… but if you really do not mind paying for quality, just go to The Ocean Club and enjoy a nice vacation.

People were amazing, rooms and shared spaces exactly what I expected on a vacation hotel

The Front desk staff and concierge were excellent. . The property is laid out very well, great rooms, great amenties. My son had hurt his back in the Water Park Giant drop ride. We mentioned that when we requested an ice bucket to be brought to his room. That took 2 hours. I went to the front desk and she placed an urgent order for ice. That took 45 min. Unacceptable. Restuarants - drinks came after appetizers were done and almost right with the meal. Very high prices for mediocre food. Pool side service - poor . Almost like they did not care since no tipping was policy. Beach side service was excellent. Felt cheated for such high prices for poor service quality than cheaper "All Inclusive" resorts in Mexico . Expected high end service at a higher end resort. Wanted to mention this so a quick improvement can be made.