This city and hotel is the best kept secret in China as most go to

This city and hotel is the best kept secret in China as most go to

A bit hard to get to, but overall the best hotel I've ever been in in every other category. Definitely booking again next year

A bit hard to get to, but overall the best hotel I've ever been in in every other category. Definitely booking again next year

I would have given 5 stars, however, our bathroom had mold (I am unable to upload pictures). I was shocked to see mold in the bathroom, we paid $400 on average per night and it was shocking the bathroom had mold. The rest of the room was great. We used the spa and it was run by a third party, the massage and facial were not great, the service was very pricey and it was underwhelming. We had lunch at one of the restaurants and it was good. As far as using the shuttle to do down (because it is uphill to get to the hotel) you have to use the shuttle which takes you back and forth. I appreciate the service, however, if you are down, you will have to call the hotel, unless you have an international call on your phone you cannot call the hotel since it is a local Chinese number, and also the service stops at 10 PM. Most of the days we had to take a taxi from downhill to the hotel. I wish they had the service running till 11:30 PM.

I would have given 5 stars, however, our bathroom had mold (I am unable to upload pictures). I was shocked to see mold in the bathroom, we paid $400 on average per night and it was shocking the bathroom had mold. The rest of the room was great. We used the spa and it was run by a third party, the massage and facial were not great, the service was very pricey and it was underwhelming. We had lunch at one of the restaurants and it was good. As far as using the shuttle to do down (because it is uphill to get to the hotel) you have to use the shuttle which takes you back and forth. I appreciate the service, however, if you are down, you will have to call the hotel, unless you have an international call on your phone you cannot call the hotel since it is a local Chinese number, and also the service stops at 10 PM. Most of the days we had to take a taxi from downhill to the hotel. I wish they had the service running till 11:30 PM.

Great place. Friendly staff, good airport shuttle service.

Great hotel, great staff!

Great hotel, great staff!

Fantastic, Hotel with Fantastic service I could not find any thoughts with this property.

Fantastic, Hotel with Fantastic service I could not find any thoughts with this property.

Our 2nd time at the castle and it just keeps greating better !!! What can i say, its just amazing. Try it !!!

Our 2nd time at the castle and it just keeps greating better !!! What can i say, its just amazing. Try it !!!

Beautiful hotel in great location with magnificent views

Beautiful hotel in great location with magnificent views

Awesome hotel with gorgeous decor and views. The staff was very friendly and helpful, my Wife and I will definitely stay here again.

Awesome hotel with gorgeous decor and views. The staff was very friendly and helpful, my Wife and I will definitely stay here again.

excellent condition and service! Good location as well

excellent condition and service! Good location as well

The nigh view of the castle's and the style of the room, as well as the facilities in the hotel were excellent.

Beautiful hotel overlooking the ocean.

Beautiful hotel overlooking the ocean.

I had the best ever massage at this Hotel. The masseuse was professional and the room was soothing. The dinner menu covered different cuisines and all dishes were appetizing and presentable. Services were exceptional. However, I do not think that outside fast food deliveries should be allowed in this Hotel, it doesn’t go well with its image.

I had the best ever massage at this Hotel. The masseuse was professional and the room was soothing. The dinner menu covered different cuisines and all dishes were appetizing and presentable. Services were exceptional. However, I do not think that outside fast food deliveries should be allowed in this Hotel, it doesn’t go well with its image.

Didn’t know you had to have a swim cap for the pool. That would have been nice to know in advance.

Didn’t know you had to have a swim cap for the pool. That would have been nice to know in advance.

Beautiful hotel

Beautiful hotel

Magnificent property, terrible staff, rooms very poor lacking thermostat to control heat/AC. Nothing close to a five star rating.

Very convenient land famous location, excellent services, and wonderful food,food and themes

Premier tourist location with convenient access to Xinhai Square abd Binhai Road. English service limited at times. Many non-resident guests enter the property and take photos. Breakfast food service very mediocre from 45 minutes before closing. Food sometimes not replenished even from 30 minutes remaining in service time. Late night in room dining mediocre. Ceasar Salad lettuce was not properly washed of soil / dirt. Visible brown spots. Serving cart lacked a table napkin. All other criterion were superb i.e. housekeeping, business center service and fitness center. Phenomenal spa retreat.

A very good hotel. However, the pool is for maintenance during my stay of 4 days. Wish to get the maintenance notice before my arrival.