AC unit was so loud all night, we could not sleep

I was in town for the Fedex Golf Tournament and with parking directly across the street, made it very convenient to stay here. Staff was very friendly and has a pretty good breakfast. Will stay there again!

I was in town for the Fedex Golf Tournament and with parking directly across the street, made it very convenient to stay here. Staff was very friendly and has a pretty good breakfast. Will stay there again!

The worst thing a hotel can do (my opinion) is forget to give requested wake up call. I often sleep through my phone alarm so always place a wake up call request. Not good.

The worst thing a hotel can do (my opinion) is forget to give requested wake up call. I often sleep through my phone alarm so always place a wake up call request. Not good.

Property was clean and convenient for our travels

Property was clean and convenient for our travels

The room was amazing. Chek-in was a breeze.

The room was amazing. Chek-in was a breeze.

The staff at Hampton and Homewood were amazing. We were there for a family reunion, and the staff was very accommodating to our needs our hats off to Mario!

The staff at Hampton and Homewood were amazing. We were there for a family reunion, and the staff was very accommodating to our needs our hats off to Mario!

Very nice hotel with friendly staff. Breakfast served and very good.

Very nice hotel with friendly staff. Breakfast served and very good.

the front desk staff was rude, and the pool was closed my entire stay. They don't provide/have enough towels. When I was checking in another guest was asking for towels. When I got to my room we found only two sets. If the room has a four-person occupancy they should put four sets in the room. I requested more and was told someone would bring them to us. The next morning, I returned to the front desk only to be told the same thing. On my way back to my room I spoke to the other guest that was requesting towels. He was still trying to get enough for his family. We had to share towels. When I returned that evening, we did find two more sets. the next day when housekeeping cleaned the room, they removed all and provided only two fresh sets. This seems to be their policy. The area is a high crime area. This hotel closes parking lot gates and posts a guard in the lot at night. But despite this a large group was drinking/partying in the parking lot one night. Wasn't safe to be out after dark. Will not stay here again.

the front desk staff was rude, and the pool was closed my entire stay. They don't provide/have enough towels. When I was checking in another guest was asking for towels. When I got to my room we found only two sets. If the room has a four-person occupancy they should put four sets in the room. I requested more and was told someone would bring them to us. The next morning, I returned to the front desk only to be told the same thing. On my way back to my room I spoke to the other guest that was requesting towels. He was still trying to get enough for his family. We had to share towels. When I returned that evening, we did find two more sets. the next day when housekeeping cleaned the room, they removed all and provided only two fresh sets. This seems to be their policy. The area is a high crime area. This hotel closes parking lot gates and posts a guard in the lot at night. But despite this a large group was drinking/partying in the parking lot one night. Wasn't safe to be out after dark. Will not stay here again.

First of all the front desk lady - Vanessa was amazing. She even texted me after I checked in to make sure I had everything I needed. The room was nice and clean. Not enough towels and ice machines out of order on every floor but floor one. It was quiet and internet worked well. The hotel is conveniently located near a lot of shopping and food. Safety wasn’t a concern because they had added security and gate on one side of lot. I would recommend

First of all the front desk lady - Vanessa was amazing. She even texted me after I checked in to make sure I had everything I needed. The room was nice and clean. Not enough towels and ice machines out of order on every floor but floor one. It was quiet and internet worked well. The hotel is conveniently located near a lot of shopping and food. Safety wasn’t a concern because they had added security and gate on one side of lot. I would recommend

Our stay was amazing friendly staff

Our stay was amazing friendly staff

Likes: Easy check in, friendliest staff, great breakfast, easy to get to and from hotel, tall rooms. Staff was amazing. 5 stars just for them alone. Gates closed at a certain time of night and seen security patroling the parking lot. The pool was fun for the little bit we were in it. It was a holiday so there were many people there trying to get in. There were also people selling bbq food at the pool for the holiday so it was very convenient since we had decided not to stop for food on the way back. Dislikes: no microwave in room and the mini fridge wasn't very cold. bathroom door is sliding so doesnt latch, drain in bathtub wouldn't go down so tub wouldn't hold water. All of the built in charger outlets on the tables were really loose. Phones didn't charge one night because they were too loose. There is a $100 incident fee which isn't mentioned. We were charged when we were about an hour from hotel. They said it could take 5-10 business days to be refunded so hopefully it is. Overall our 2 night stay was great. We would definitely stay here again.

Likes: Easy check in, friendliest staff, great breakfast, easy to get to and from hotel, tall rooms. Staff was amazing. 5 stars just for them alone. Gates closed at a certain time of night and seen security patroling the parking lot. The pool was fun for the little bit we were in it. It was a holiday so there were many people there trying to get in. There were also people selling bbq food at the pool for the holiday so it was very convenient since we had decided not to stop for food on the way back. Dislikes: no microwave in room and the mini fridge wasn't very cold. bathroom door is sliding so doesnt latch, drain in bathtub wouldn't go down so tub wouldn't hold water. All of the built in charger outlets on the tables were really loose. Phones didn't charge one night because they were too loose. There is a $100 incident fee which isn't mentioned. We were charged when we were about an hour from hotel. They said it could take 5-10 business days to be refunded so hopefully it is. Overall our 2 night stay was great. We would definitely stay here again.

Fenced in. I did not like that i had to use uber to order food.

Fenced in. I did not like that i had to use uber to order food.

I made a reservation the previous day. We attempted to check in about 6:30pm. No rooms were available. Also, no luggage carts were available. About 6:55pm a room was assigned to us, but not the type we reserved. Still, no luggage carts were available. The staff said they were all probably in people's rooms. They stated there were no carts available for days. I attempted to find a room that had a cart, but was stopped by the staff. They just did not care that I needed a cart. I will not stay here again. Also, the hotel was booked full, but the parking lot was almost empty. Can you say illegal immigrants?

I made a reservation the previous day. We attempted to check in about 6:30pm. No rooms were available. Also, no luggage carts were available. About 6:55pm a room was assigned to us, but not the type we reserved. Still, no luggage carts were available. The staff said they were all probably in people's rooms. They stated there were no carts available for days. I attempted to find a room that had a cart, but was stopped by the staff. They just did not care that I needed a cart. I will not stay here again. Also, the hotel was booked full, but the parking lot was almost empty. Can you say illegal immigrants?

The stay was terrible. Arrived at 840 pm and room not ready. Had to wait over a hour. Missed out on dinner plans. Then after finally getting the room and to bed, 1130 the cleaning crew came to the room to deliver towels and woke us up. Maybe worst stay ever. Morning staff was pleasant and Sierra was ve try professional. Good breakfast. That was about it.

The stay was terrible. Arrived at 840 pm and room not ready. Had to wait over a hour. Missed out on dinner plans. Then after finally getting the room and to bed, 1130 the cleaning crew came to the room to deliver towels and woke us up. Maybe worst stay ever. Morning staff was pleasant and Sierra was ve try professional. Good breakfast. That was about it.

Went to check in and was given a room that had not been cleaned and looked as if it was still occupied.! This made my experience so BAD!!

Went to check in and was given a room that had not been cleaned and looked as if it was still occupied.! This made my experience so BAD!!

Needs updated and some things repaired.

Needs updated and some things repaired.

The employees were very accommodating and nice. The homemade breakfast was so much better than the continental breakfast offered at many other hotels. On the other hand, there must have been guests who had the residue of marijuana on them because the smell was strong down the hall from my room. Consider putting in your bylaws that guests are prohibited to bring marijuana smells into the hotel. Finally, the next time the hotel update its rooms, consider using lighter colors. The rooms color and lighting were too dark and the rollout bed mattress looked very old an dirty..