Our room was dirty when we checked in

Got in around 7 am and figured I would not be able to get my room early . The staff at the front desk not only got me a room but they got me a room on the 20th floor river view !! And a free meal voucher . I forgot his name but he was more than friendly , very welcoming to the city and gave me some recommendations on where to eat . Exceptional service !! Attached is the view of sunrise when I walked in to the room .

Got in around 7 am and figured I would not be able to get my room early . The staff at the front desk not only got me a room but they got me a room on the 20th floor river view !! And a free meal voucher . I forgot his name but he was more than friendly , very welcoming to the city and gave me some recommendations on where to eat . Exceptional service !! Attached is the view of sunrise when I walked in to the room .

Due to unforseen circumstances around my business travel, I needed to modify my reservation immediately after booking it. I was able to get in contact with a customer service rep who assured me they had reached out to the hotel to modify my reservation and I would hear back from the hotel shortly. I reached out to the hotel on 3 different times this day and never heard back, but always left a message with my request and notifying them that I would not be checking in. I was blindsided to receive a notice from the hotel that I would be charged IN FULL despite not checking in and trying to reach them on multiple occasions with no response. I feel that this hotel took complete advantage of the situation and took no consideration into my experience or challenges during this trip. I have been in contact with the hotel and hotels.com and have received poor customer service and follow up. This has left me with the impression that they just want to take my money and do not care at all about their guests. I travel often for work and stay at hilton properties often, so this is a disappointment and I will continue to try to get my voice heard because how I was treated was wrong

Due to unforseen circumstances around my business travel, I needed to modify my reservation immediately after booking it. I was able to get in contact with a customer service rep who assured me they had reached out to the hotel to modify my reservation and I would hear back from the hotel shortly. I reached out to the hotel on 3 different times this day and never heard back, but always left a message with my request and notifying them that I would not be checking in. I was blindsided to receive a notice from the hotel that I would be charged IN FULL despite not checking in and trying to reach them on multiple occasions with no response. I feel that this hotel took complete advantage of the situation and took no consideration into my experience or challenges during this trip. I have been in contact with the hotel and hotels.com and have received poor customer service and follow up. This has left me with the impression that they just want to take my money and do not care at all about their guests. I travel often for work and stay at hilton properties often, so this is a disappointment and I will continue to try to get my voice heard because how I was treated was wrong

Valet service bad, a lot of noise in hallways and outside hotel.

Good stay

We loved the property overall but the rooms need to be updated. The rust spot in the tube was an eyesore.

Very nice place to stay. Great service and great atmosphere

Rooms are very dated and need to be upgraded. Especially the bathrooms. Amenities like coffee machines, lack of microwaves, room phone not working were not in line with a 4 star status. Staff were very detached and rude. Very poor customer service overall. Will never recommend a stay.

Rooms are very dated and need to be upgraded. Especially the bathrooms. Amenities like coffee machines, lack of microwaves, room phone not working were not in line with a 4 star status. Staff were very detached and rude. Very poor customer service overall. Will never recommend a stay.

Nice location. Front desk staff not friendly at all major attitude for no reason. room was ok pool was closed for no reason at all so my kids were not happy and neither was I. Definitely wouldn’t recommend.

Water pressure was low and toilet didn't flush unless you hold the handle down and the iron didn't work plus some outlets didn't work

Water pressure was low and toilet didn't flush unless you hold the handle down and the iron didn't work plus some outlets didn't work

Even though it is a Hilton Hotel, the brand has suffered from the diversificarion of its name. In the 60’s and 70’s staying at a Hilton was synonymous of Luxury and Service. Well not anymore, now you need to stay at a Waldorf to obtain what it was the Hilton of old days. There is no room service anymore. I stayed with my family for 3 nights and the front desk never could delivered two xtra towels that I requested. They have done away with the toaletry. It used to be Hilton the Neutregena now it is a jar of the lowest quality. Even though, the building itself it’s of Amazing architecture you can tell the years has pass. Carpet is old, paint is rough. Anyways overall the Hilton is not the Hilton anymore or at least not at this location.

It was a nice stay

The room was fine, but our neighbor was vaping or smoking weed all night. There was a concert blaring right at the hotel that went on until ten at night. We were on the 16th floor and it was extremely loud. Probably not the best place for families.

I have stayed at the Hilton Philadelphia at Penn's Landing multiple times in the past and was overall satisfied. However on this recent wknd stay, there was no maid to make the bed after the first night & no fresh towels were put in our bathroom after the first night as well. I would still stay there again.

The room was fine, but our neighbor was vaping or smoking weed all night. There was a concert blaring right at the hotel that went on until ten at night. We were on the 16th floor and it was extremely loud. Probably not the best place for families.

I have stayed at the Hilton Philadelphia at Penn's Landing multiple times in the past and was overall satisfied. However on this recent wknd stay, there was no maid to make the bed after the first night & no fresh towels were put in our bathroom after the first night as well. I would still stay there again.

The best thing about this hotel is the location, other than that, it is VERY weathered and worn. In addition the cleanliness was poor. The bathroom was awful and there was wine splattered on the wall in the room.

The best thing about this hotel is the location, other than that, it is VERY weathered and worn. In addition the cleanliness was poor. The bathroom was awful and there was wine splattered on the wall in the room.

Good location, clean and walkable from main attractions

Good location, clean and walkable from main attractions

The experience of stay in Hilton Philadelphia at Penn's Landing was terrible. This hotel has got the worst cleanliness standard. The staffs at the reception were very rude, and their behaviors were very unprofessional and lack of trainings. Firstly during my check-in, I was given a room that was not ready. Somebody and his suitcases were found still in the room after I opened the door of the room. When I came to the reception and asked why this happened, the staff was just trying to find excuses. I asked her please listen to me, she then just stepped back and crossed her arms over the chest. Secondly during my stay, no one came to clean the room. The facility in this hotel was also bad. There was no kettle in the room. Even when I asked the reception for a kettle, I was told that no kettle is provide in this hotel. I will not use this hotel again, and would not recommend people to stay in this hotel.

The experience of stay in Hilton Philadelphia at Penn's Landing was terrible. This hotel has got the worst cleanliness standard. The staffs at the reception were very rude, and their behaviors were very unprofessional and lack of trainings. Firstly during my check-in, I was given a room that was not ready. Somebody and his suitcases were found still in the room after I opened the door of the room. When I came to the reception and asked why this happened, the staff was just trying to find excuses. I asked her please listen to me, she then just stepped back and crossed her arms over the chest. Secondly during my stay, no one came to clean the room. The facility in this hotel was also bad. There was no kettle in the room. Even when I asked the reception for a kettle, I was told that no kettle is provide in this hotel. I will not use this hotel again, and would not recommend people to stay in this hotel.

Best place to stay at in Philly and in Penn’s Landing! Clean, cozy, friendly staff, and great location!

The rooms are outdated, along with a thorough cleaning. We had to call three times to have repairs done in the bathroom. The staff was pleasant and helpful which made our stay pleasant.

Best place to stay at in Philly and in Penn’s Landing! Clean, cozy, friendly staff, and great location!

The rooms are outdated, along with a thorough cleaning. We had to call three times to have repairs done in the bathroom. The staff was pleasant and helpful which made our stay pleasant.

We were moving our son into college and this was our first time in Philadelphia. Our stay was perfect here!

We were moving our son into college and this was our first time in Philadelphia. Our stay was perfect here!