Checkin was great. Hotel was clean and kept up.

Checkin was great. Hotel was clean and kept up.

Great location, nice lobby that educates patrons about Parkersburg, doesn’t feel or look like every other hotel, feels unique and special; attentive to breakfast area Second stay at location

Great location, nice lobby that educates patrons about Parkersburg, doesn’t feel or look like every other hotel, feels unique and special; attentive to breakfast area Second stay at location

The property and staff were excellent. They explained all the benefits that they offer, which was more than most hotels. The area is a little bit older and luckily we didn’t have a reason to have to too much there.

The property and staff were excellent. They explained all the benefits that they offer, which was more than most hotels. The area is a little bit older and luckily we didn’t have a reason to have to too much there.

Great staff!

Great staff!

Location to waterfront. Suite was nice.

Location to waterfront. Suite was nice.

Rooms were spacious, not a lot ofdrawer space, staff was friendly and helpful. Bed was ok, feather pillows got flat too fast . Breakfast was good.

Rooms were spacious, not a lot ofdrawer space, staff was friendly and helpful. Bed was ok, feather pillows got flat too fast . Breakfast was good.

Poor and rude customer service. We checked in at 11pm. I said “hi, I have a reservation through Expedia”. The receptionist/front desk person, without even saying Hi or responding to my greeting, with a frown, stated “last name?". I stated my last name. She asked “license and credit card”. I was taking out my credit card and license ; and asked her could I get a room away from the street or on higher floor as I am noise sensitive. She said she has only a few rooms left and they are all facing the street. I said since I am noise sensitive ; I am happy for even a downgrade but give me room away from street. My wife asked can we look at the room. This was enough to get her curt and rude - she demanded credit card and license and said without that she cannot do anything further. I gave her credit card and license - without saying much she pulls out 2 keys of room 113 and tells us this way up the flight of 6 stairs on first floor facing the street. I reminded her we wanted to look at the room to at least check amongst the few she had for picking the least noisy; At this point she changes her earlier statement and said that that is the only room left in the entire hotel .. We felt she did not make any effort to say hi or even try to show us anything that we asked and just wanted to be done with us . Not fit an attitude for hospitality Industry.

Everyone was incredibly helpful and thoughtful.

Everyone was incredibly helpful and thoughtful.

Poor and rude customer service. We checked in at 11pm. I said “hi, I have a reservation through Expedia”. The receptionist/front desk person, without even saying Hi or responding to my greeting, with a frown, stated “last name?". I stated my last name. She asked “license and credit card”. I was taking out my credit card and license ; and asked her could I get a room away from the street or on higher floor as I am noise sensitive. She said she has only a few rooms left and they are all facing the street. I said since I am noise sensitive ; I am happy for even a downgrade but give me room away from street. My wife asked can we look at the room. This was enough to get her curt and rude - she demanded credit card and license and said without that she cannot do anything further. I gave her credit card and license - without saying much she pulls out 2 keys of room 113 and tells us this way up the flight of 6 stairs on first floor facing the street. I reminded her we wanted to look at the room to at least check amongst the few she had for picking the least noisy; At this point she changes her earlier statement and said that that is the only room left in the entire hotel .. We felt she did not make any effort to say hi or even try to show us anything that we asked and just wanted to be done with us . Not fit an attitude for hospitality Industry.

The check-in process felt very personal. Appreciated being shown the amenities by a real person vs. punching buttons on an app.

The check-in process felt very personal. Appreciated being shown the amenities by a real person vs. punching buttons on an app.

Very nice

Very nice

The property was very modern and clean. The staff was welcoming and provided great spots in the area where we could dine. The room was very clean and spacious. The only thing I would have liked was if there had been plain croissants and bacon on the breakfast buffet. I highly recommend this hotel.

The property was very modern and clean. The staff was welcoming and provided great spots in the area where we could dine. The room was very clean and spacious. The only thing I would have liked was if there had been plain croissants and bacon on the breakfast buffet. I highly recommend this hotel.

Bathroom celing paint pealing off. Mold/ rust in shower. Bathroom door had something very sketchy on it.

Bathroom celing paint pealing off. Mold/ rust in shower. Bathroom door had something very sketchy on it.

Beautiful

Beautiful

Good stay, nice breakfast,

Great little place to sleep. Clean and pleasant

That’s one of my top 3 places to sleep at Excellent

Very professional

Great hotel in Parkersburg! On a monday night, so not alot going on but the hotel was very nice, new and clean.

Great hotel in Parkersburg! On a monday night, so not alot going on but the hotel was very nice, new and clean.