very steep stairs to climb, very noisy through the double glazed windows & a card only payment sorry not a repeat stay for me

Reasonable hotel, comfortable,.

Great place to stay. Nice and clean.

Great place to stay. Nice and clean.

The staff were great and really friendly. The hotel is clean. It is let down by it's condition, it's severely outdated.

The staff were great and really friendly. The hotel is clean. It is let down by it's condition, it's severely outdated.

Stay was OK. No towels in the room, when I told the receptionist in the morning, she didn't appear to care. Also I asked for an invoice, she gave me one with a figure lower than I had paid? Very odd. There are not many hotels in Sutton Coldfield, so I suppose there's limited choice. I printed a "real" invoice from Hotels.com :)

Stay was OK. No towels in the room, when I told the receptionist in the morning, she didn't appear to care. Also I asked for an invoice, she gave me one with a figure lower than I had paid? Very odd. There are not many hotels in Sutton Coldfield, so I suppose there's limited choice. I printed a "real" invoice from Hotels.com :)

Over all is good

Nice bar. Very limited food menu. Comfortable room and bath room.

Very pleasantly surprised at everything about this hotel which is not aptly portrayed by the name.

Very pleasantly surprised at everything about this hotel which is not aptly portrayed by the name.

The staff were very helpful and friendly. The bed was comfortable. Unfortunately too hot and noisy, as needed the windows open to cool the room a bit. The noise was due to road traffic and it was an unusually hot day

The staff were very helpful and friendly. The bed was comfortable. Unfortunately too hot and noisy, as needed the windows open to cool the room a bit. The noise was due to road traffic and it was an unusually hot day

While the staff were pleasant and helpful, the room we were assigned need some TLC, the woodwork around the windows need a good portion of decorating; the shower screen in the bathroom need some rubber, the water keeps seeping out from under the screen wetting up the bathroom floor; because the bath is high to step in, they need a bath rail or handle so that more mature customers can able enter the bath. They could install a small fridge in the room with some water at least; the supposed bedside table where the lamps are not even one plug socket if customer wish to charge their phone, have to go across the room to charge the phones; the room was not smelling fresh upon entering, smells mouldy, but the very helpful receptionist addressed that. If some more attention is given to these rooms then this will be a good place to overnight or for weekend.

While the staff were pleasant and helpful, the room we were assigned need some TLC, the woodwork around the windows need a good portion of decorating; the shower screen in the bathroom need some rubber, the water keeps seeping out from under the screen wetting up the bathroom floor; because the bath is high to step in, they need a bath rail or handle so that more mature customers can able enter the bath. They could install a small fridge in the room with some water at least; the supposed bedside table where the lamps are not even one plug socket if customer wish to charge their phone, have to go across the room to charge the phones; the room was not smelling fresh upon entering, smells mouldy, but the very helpful receptionist addressed that. If some more attention is given to these rooms then this will be a good place to overnight or for weekend.

Near to the station

Near to the station

Hotel was wonderful until the club picked up at 10:30 and then it was non stop bass through the whole hotel until 3am . Such a shame that better sound proofing hasn’t been put in as the hotel is brilliant other then the noise making it impossible to sleep as my whole room was vibrating

Hotel was wonderful until the club picked up at 10:30 and then it was non stop bass through the whole hotel until 3am . Such a shame that better sound proofing hasn’t been put in as the hotel is brilliant other then the noise making it impossible to sleep as my whole room was vibrating

Facilities too old

Facilities too old

Very tidy and clean rooms, lovely food. Nice bar area.

Very tidy and clean rooms, lovely food. Nice bar area.

I’m afraid that it wasn’t the best stay, the first night our room was not only absolutely boiling but we had music pumping till 3am as we were in the worst room close to the music! We were moved the second night but again unbearably hot and with the windows open you had the traffic, especially police and ambulances going past regularly and people shouting in the street, so we left exhausted. I can’t fault the staff though they were all very polite, professional and tried to be accommodating

I’m afraid that it wasn’t the best stay, the first night our room was not only absolutely boiling but we had music pumping till 3am as we were in the worst room close to the music! We were moved the second night but again unbearably hot and with the windows open you had the traffic, especially police and ambulances going past regularly and people shouting in the street, so we left exhausted. I can’t fault the staff though they were all very polite, professional and tried to be accommodating

Polite and helpful staff, hight street location so lots of road noise and old sash windows which didn't block any noise at all. Clean and functional but dates (no usb connections), all stairs to room so not suitable for anyone with motability considerations. No late food options. Wouldn't stay again.

Polite and helpful staff, hight street location so lots of road noise and old sash windows which didn't block any noise at all. Clean and functional but dates (no usb connections), all stairs to room so not suitable for anyone with motability considerations. No late food options. Wouldn't stay again.

Beautiful twin room with lots of room plus spacious bathroom. Was warned about noisy disco. Not too bad. Continental breakfast disappointingly sparce and cost an extra £7. Receptionist was lovely very helpful.

Beautiful twin room with lots of room plus spacious bathroom. Was warned about noisy disco. Not too bad. Continental breakfast disappointingly sparce and cost an extra £7. Receptionist was lovely very helpful.

Booked as attending a funeral disappointing choice of food only served til 9 and bar shuts at 11 service as freindly and helpful breakfast v disappointing for £7 as only had a muffin

I arranged to stay here as I was attending a funeral and the wake was being held here. Arrived around 7 and asked if I could order food told I could order from the cabin in the garden and it was burgers and dirty fries. Was reassured there were other restaurants down the high street … after a 2 m mile walk into the town not a restaurant to be seen other than McDonald’s and kfc so walked back and eat in a pub a few doors down. Breakfast in the morning for £7 was poor yoghurts juice in a jug croissants in packets and hot water to make tea and coffee if I’d have known I wouldn’t have bothered. Room was quite noisy on the front as it’s a busy main road. My friend arrived late at around 10.15 and we were turfed out of the bar bang on 11 so had to go to our rooms. Overall clean and tidy and the staff were really helpful and friendly . I had a single room and cost was reasonable but my Freind had to pay so much more for a triple room as that’s all they had. Tried to cancel the second night as we found out about the nightclub without success - overall wouldn’t go again.