Needs more staffing

Needs more staffing

This hotel was clean and the front desk staff friendly. The property is a bit run down and did not give us the value for the money we spent. For example: the towels were super old and grayed out (not fluffy and white); while hanging a hand towel on the rack, the rack fell off. It looked like it had been repaired so many times the rack was just balancing on the wall. The bath gel dispenser was empty. The tissue box was empty. It was obvious the security lock had been installed multiple times as there were several sets of holes in the wall by the door. We didn’t even try the breakfast because the food looked so bad.

This hotel was clean and the front desk staff friendly. The property is a bit run down and did not give us the value for the money we spent. For example: the towels were super old and grayed out (not fluffy and white); while hanging a hand towel on the rack, the rack fell off. It looked like it had been repaired so many times the rack was just balancing on the wall. The bath gel dispenser was empty. The tissue box was empty. It was obvious the security lock had been installed multiple times as there were several sets of holes in the wall by the door. We didn’t even try the breakfast because the food looked so bad.

We were told no service. Since we stayed 2 nights, no housekeeping on the second night. We had to get our own towels and toilet tissue from the desk. If this is the new normal, night stayed after the first night should be discounted.

Clean & good price

This was my first time in Pella and it was so amazing. I always enjoy staying at an AmericInn

This was my first time in Pella and it was so amazing. I always enjoy staying at an AmericInn

We were told no service. Since we stayed 2 nights, no housekeeping on the second night. We had to get our own towels and toilet tissue from the desk. If this is the new normal, night stayed after the first night should be discounted.

Easy access and quiet. Close and simple drive to beautiful downtown Pella.

Easy access and quiet. Close and simple drive to beautiful downtown Pella.

I didn’t like there was only 1 bath towel for 2 people in the room. I like the service and breakfast

The hotel was completely full with a festival in town. Only ever one person working, managing front desk and breakfast at the same time. Half way through the breakfast hours there were no plates, no napkins, no forks & knives. Only enough hot food items put out to feed half the number of guests. She would not restock utensils. (Although, at 9:30, when we left for the day, we saw her filling the bins with forks & knives so they were available.) The biscuits were hard as rocks, the gravy was gloppy, the eggs were hard boiled but only about 15 were put out each day (with over a hundred guests), the oatmeal was instant. The bread was stale the first day, the 2nd morning only about 12 slices of white bread, 3 bagels and 3 pkgs of some kind of mini coffee cake. No cups for juice the 2nd day, by 8:30am only 10 small styrofoam cups remained. (I walked to the front counter and took the cups by the water dispenser there.). The walls were paper thin, for 3 days we heard the conversations of both rooms on each side of us. The a/c would only come on after it was turned off and on again, had to reboot it multiple times during the night. Towels were very thin and stiff. The bed was comfortable, the room very spacious. No iron or ironing board. After the breakfast debacle the day before, we decided to eat breakfast at a restaurant, asked the clerk for recommendations but she said she had no idea where we could go. We paid nearly $300/night for this.

The hotel was completely full with a festival in town. Only ever one person working, managing front desk and breakfast at the same time. Half way through the breakfast hours there were no plates, no napkins, no forks & knives. Only enough hot food items put out to feed half the number of guests. She would not restock utensils. (Although, at 9:30, when we left for the day, we saw her filling the bins with forks & knives so they were available.) The biscuits were hard as rocks, the gravy was gloppy, the eggs were hard boiled but only about 15 were put out each day (with over a hundred guests), the oatmeal was instant. The bread was stale the first day, the 2nd morning only about 12 slices of white bread, 3 bagels and 3 pkgs of some kind of mini coffee cake. No cups for juice the 2nd day, by 8:30am only 10 small styrofoam cups remained. (I walked to the front counter and took the cups by the water dispenser there.). The walls were paper thin, for 3 days we heard the conversations of both rooms on each side of us. The a/c would only come on after it was turned off and on again, had to reboot it multiple times during the night. Towels were very thin and stiff. The bed was comfortable, the room very spacious. No iron or ironing board. After the breakfast debacle the day before, we decided to eat breakfast at a restaurant, asked the clerk for recommendations but she said she had no idea where we could go. We paid nearly $300/night for this.

I didn’t like there was only 1 bath towel for 2 people in the room. I like the service and breakfast

Busy weekend in Pella but still hoped to get breakfast. Very little food left at 8:30 when we went to breakfast.

Busy weekend in Pella but still hoped to get breakfast. Very little food left at 8:30 when we went to breakfast.

the room was very roomy

the room was very roomy

Close to downtown Pella. Clean, comfortable. Small 32"flatscreen TV was a disappointment. Bathroom sink out in the open, across from the toilet and tub/shower enclosure.

Close to downtown Pella. Clean, comfortable. Small 32"flatscreen TV was a disappointment. Bathroom sink out in the open, across from the toilet and tub/shower enclosure.

Pros; The property was clean and appealing. Cons; There were 3 vents directly below our window that made a racket all night long. Also there is no reason to vacuum carpets at 12:30 am. Nothing but an alarm clock in the room. Find somewhere else for breakfast the sausage was cold and I couldn't get a knife or fork into the biscuts.

Pros; The property was clean and appealing. Cons; There were 3 vents directly below our window that made a racket all night long. Also there is no reason to vacuum carpets at 12:30 am. Nothing but an alarm clock in the room. Find somewhere else for breakfast the sausage was cold and I couldn't get a knife or fork into the biscuts.

Everything was nice. It was very clean, beds were comfortable, very roomy, and close to everything. Check in was easy. The only negative was the breakfast, and at 8:00, housekeeping opened our door, and woke us up. Also no cups or ice buckets in the room.

Everything was nice. It was very clean, beds were comfortable, very roomy, and close to everything. Check in was easy. The only negative was the breakfast, and at 8:00, housekeeping opened our door, and woke us up. Also no cups or ice buckets in the room.

Nice property

Nice property

Pleasant staff. Clean. Good breakfast.

Pleasant staff. Clean. Good breakfast.

Right place for the price. Very reasonable price for the area and overall good stay. Two minor complaints, breakfast could be better and the t.v.’s are old and very small.

Right place for the price. Very reasonable price for the area and overall good stay. Two minor complaints, breakfast could be better and the t.v.’s are old and very small.

It was so clean and nice and modern.