Good and quality place

The front desk clerks were extremely friendly and helpful, very dog friendly, and the breakfast was amazing!

The front desk clerks were extremely friendly and helpful, very dog friendly, and the breakfast was amazing!

It rained heavily and the water came through the window. We are still waiting for a call and to be moved to a different room. Also we got a disabled room on the 4th floor. Not sure why! One elevator was out the whole time we were there and the first night until late morning Friday both elevators were out.

It rained heavily and the water came through the window. We are still waiting for a call and to be moved to a different room. Also we got a disabled room on the 4th floor. Not sure why! One elevator was out the whole time we were there and the first night until late morning Friday both elevators were out.

Staff was super friendly, but hotel was a little ran down.

Clean, comfortable, and staff was friendly

Staff was super friendly, but hotel was a little ran down.

Clean, comfortable, and staff was friendly

Great stay, will stay again

Great stay, will stay again

The property had a nice lobby but as we made our way to the room, we noticed several issues. Elevator out of service, refrigerator not cooling, broken curtain rod,etc. Several other small issues. Also, there is no complimentary breakfast like most other mid-range hotels.

The property had a nice lobby but as we made our way to the room, we noticed several issues. Elevator out of service, refrigerator not cooling, broken curtain rod,etc. Several other small issues. Also, there is no complimentary breakfast like most other mid-range hotels.

The service here is off the charts for a mid range facility. Awesome staff, super hot breakfast. This is my new place when in the Sherman area.

The service here is off the charts for a mid range facility. Awesome staff, super hot breakfast. This is my new place when in the Sherman area.

Staff was great

Staff was great

Terrible stay for the price. TV broken, room humid, never could enter in my room always had to have someone use the master key. $170 a night was a robbery

Terrible stay for the price. TV broken, room humid, never could enter in my room always had to have someone use the master key. $170 a night was a robbery

We were there for my father’s funeral. The night before, we were unable to open the door. We were left sitting in the lobby for 3.5 hours until 1am while they attempted to get it open. We HAD to have our funeral clothes so we suggested they call the fire department but that wasn’t an option because it would be too expensive AND they had no other rooms to put us in. So when they finally got it open, we slept with broken door but could lock from inside. They promised to fix next day while we were at the funeral. We arrived at 2:40pm to find the door propped open with no one around and all our stuff in plain view. Unacceptable! Another room became available, but they didn’t tell us…they just handed my mom the keys and sent her up to us. Ok, she was my mom, but how did they know? No security whatsoever here. We moved ourselves. We never had maid service during our 4 day stay, there was no shampoo in the 2nd room, and we weren’t able to get coffee replenished. Only one elevator working also. When I asked for compensation, they said there was nothing they could do because I booked through hotels.com.

We were there for my father’s funeral. The night before, we were unable to open the door. We were left sitting in the lobby for 3.5 hours until 1am while they attempted to get it open. We HAD to have our funeral clothes so we suggested they call the fire department but that wasn’t an option because it would be too expensive AND they had no other rooms to put us in. So when they finally got it open, we slept with broken door but could lock from inside. They promised to fix next day while we were at the funeral. We arrived at 2:40pm to find the door propped open with no one around and all our stuff in plain view. Unacceptable! Another room became available, but they didn’t tell us…they just handed my mom the keys and sent her up to us. Ok, she was my mom, but how did they know? No security whatsoever here. We moved ourselves. We never had maid service during our 4 day stay, there was no shampoo in the 2nd room, and we weren’t able to get coffee replenished. Only one elevator working also. When I asked for compensation, they said there was nothing they could do because I booked through hotels.com.

Excellent customer service

Excellent customer service

Reece was amazing at check in and out.

Reece was amazing at check in and out.

We had to check in late and the later night staff was so friendly and helpful.

We had to check in late and the later night staff was so friendly and helpful.

Elevator has been out of service for the last three weeks. Bar and Restaurant have many items out of stock. Seems to be a lot of staff turnover. Feels like this place may be having financial difficulties.

Elevator has been out of service for the last three weeks. Bar and Restaurant have many items out of stock. Seems to be a lot of staff turnover. Feels like this place may be having financial difficulties.

The room was not correct had to change rooms- room keys didn’t work half the time- elevator was out of order so only had one elevator- the man at desk on Saturday was very nice and super helpful.

The room was not correct had to change rooms- room keys didn’t work half the time- elevator was out of order so only had one elevator- the man at desk on Saturday was very nice and super helpful.

We needed a place for just an overnight stay. Staff were very friendly as well as helpful. Everything was good and I will be adding Hilton to my list of nice places to stay. It's also affordable! Big plus in my book!