Bed was terrible. Worst Marriott property we have stayed at in years.

Bed was terrible. Worst Marriott property we have stayed at in years.

No blow dryer in room. Bathroom with poor water pressure

No blow dryer in room. Bathroom with poor water pressure

Bathroom was dirty. It looked like the shower wasn’t properly cleaned. The drapes had stains on them. The lock for the room didn’t work. Anytime we opened and shut our door a little dog would bark for 5 mins straight non stop. Overall just felt very creeped out.

Had a wonderful stay at the hotel. Staff was friendly, and I loved the accommodations.

Had a wonderful stay at the hotel. Staff was friendly, and I loved the accommodations.

Bathroom was dirty. It looked like the shower wasn’t properly cleaned. The drapes had stains on them. The lock for the room didn’t work. Anytime we opened and shut our door a little dog would bark for 5 mins straight non stop. Overall just felt very creeped out.

The room felt a little dated, the ice machine on the floor was out of order. I called housekeeping when we arrived (it was 10PM) because the bedding for the sofa bed was damp, the girl on the phone was not sure if we can get a replacement. Luckily, they did find a replacement but told us we had to come down to get it at the front desk. When we got to the front desk the gentlemen apologized and told us that they will bring it up to our room. The a/c unit was loud and there was a musty smell. There was no complimentary coffee in the lobby area.

The room felt a little dated, the ice machine on the floor was out of order. I called housekeeping when we arrived (it was 10PM) because the bedding for the sofa bed was damp, the girl on the phone was not sure if we can get a replacement. Luckily, they did find a replacement but told us we had to come down to get it at the front desk. When we got to the front desk the gentlemen apologized and told us that they will bring it up to our room. The a/c unit was loud and there was a musty smell. There was no complimentary coffee in the lobby area.

Very nice hotel. Very clean and comfortable. Super friendly staff. Located very conveniently to highway. Very comfortable beds and pillows. 25 minute drive to boston. Would recommend.

It's a good hotel. My daughter and I liked our stay here. We definitely come back and recommend to our friends.

Very nice hotel. Very clean and comfortable. Super friendly staff. Located very conveniently to highway. Very comfortable beds and pillows. 25 minute drive to boston. Would recommend.

It's a good hotel. My daughter and I liked our stay here. We definitely come back and recommend to our friends.

Convenient location that was easy to get to. Nice hotel for the price we paid. All of the employees were friendly.

Convenient location that was easy to get to. Nice hotel for the price we paid. All of the employees were friendly.

I booked my a room with a King bed and a queen sofa bed for my my wife and I and our two teenage sons. I had prepaid for the room and check in online because I new we would be arriving late. When we did arrive our room was not available and we were told that we had a choice to either drive another half an hour to another hotel or take the room they had (only a King with no sofa bed) and they would comp us the room and breakfast. It was late and my wife was ill and hadn't come with us so I decided to take the comp. With some back and forth in the morning I received my breakfast comp but I have yet to be refunded for the room despite repeated attempts to reach out to the hotel. This is such terrible customer service, if you offer to comp a client you need to follow through, otherwise don't just make an empty offer. I find it more insulting to be offered the comp and not receive it than to not be offered the comp at all!

I booked my a room with a King bed and a queen sofa bed for my my wife and I and our two teenage sons. I had prepaid for the room and check in online because I new we would be arriving late. When we did arrive our room was not available and we were told that we had a choice to either drive another half an hour to another hotel or take the room they had (only a King with no sofa bed) and they would comp us the room and breakfast. It was late and my wife was ill and hadn't come with us so I decided to take the comp. With some back and forth in the morning I received my breakfast comp but I have yet to be refunded for the room despite repeated attempts to reach out to the hotel. This is such terrible customer service, if you offer to comp a client you need to follow through, otherwise don't just make an empty offer. I find it more insulting to be offered the comp and not receive it than to not be offered the comp at all!

Very relaxing, welcoming staff, comfortable room

Very relaxing, welcoming staff, comfortable room

We needed a pet-friendly place for a couple of days. Nice place, clean. Extremely nice staff. The Bistro had good food and Cory at the bar was friendly and fun.

We needed a pet-friendly place for a couple of days. Nice place, clean. Extremely nice staff. The Bistro had good food and Cory at the bar was friendly and fun.

Very clean & quiet. Would stay here again

Very nice , clean and comfortable place . Close to all the shoppings.

Very nice , clean and comfortable place . Close to all the shoppings.

If i was walking by a staff member they would ALWAYS say hello

If i was walking by a staff member they would ALWAYS say hello

Professional & accommodating staff.

Professional & accommodating staff.

Great place for a quick overnight to attend a function at the Natick mall.

Great place for a quick overnight to attend a function at the Natick mall.

The property and room was clean in a convenient location, near the Natik Mall. The staff was friendly and professional.