Terrible customer service.

Was not told about hotel remodel. Room was not as reserved. Hammering banging smell. False fire alarm in middle of night. Disorganized staff. Sleep constantly interrupted. Keys that were de programmed twice. Had to request ironing board four times. Had to use stairs because elevator being used by construction workers. My wife complained and Mike at the counter was very condescending. When I, a guy complained, different story. All genders should be treated equally. I don't usually give bad reviews being that I work in customer service. They should be ashamed to actually take my money.

Under construction; basic but clean.

Old, dirty lack luster rooms in bad shape, they should pay you to stay there!

Old, dirty lack luster rooms in bad shape, they should pay you to stay there!

Arrived at 2:30 and was told I couldn’t get into the room until 3 pm check in time. Even though the room was ready. It’s “protocol.” I came back at 3 and had to wait 10 minutes while the manager sorted out other issues in the property. Room tent card advertises a variety of kitchen ware, but not even a fork was available to eat my order-in meal. Bathroom sink drains extremely slowly and there was a puddle on the floor from leaking drain.

Arrived at 2:30 and was told I couldn’t get into the room until 3 pm check in time. Even though the room was ready. It’s “protocol.” I came back at 3 and had to wait 10 minutes while the manager sorted out other issues in the property. Room tent card advertises a variety of kitchen ware, but not even a fork was available to eat my order-in meal. Bathroom sink drains extremely slowly and there was a puddle on the floor from leaking drain.

TERRIBLE!!!!! I booked this hotel 2 months ago for 10/18/24 to 10/20/24 so we can attend Family Weekend at my kid’s university. Called at 7pm to let them know we’re checking in late. Front desk found me in their system and said my room is set. Less than 5 minutes and she called me back to let me know that due to their hotel being under construction for the last two days, that I will not have a room when I arrive and to look elsewhere. She mentioned they were supposed to let guests know. I said I just spoke with you and nothing was said. Plus, if indeed it was under construction, why wasn’t I notified much earlier in the week?!?! She said this is from management and she can’t do anything. I asked if they will pay for my hotel stay elsewhere and she said NO, but that I’ll get a full refund. I asked to speak with a manager and she claimed there is no one on site. I didn’t believe her because there were so many events in Boston (colleges having family weekend and the Head of Charles Regatta) that no hotels in their right mind will leave a front desk person there without a manager available. She hung up on me when I persisted on speaking to a manager. I had to scramble to find a hotel and had to pay double the price because it was last minute. I have a feeling it was because I booked early when the price was still low and they realized later on that they can get double the price if they just canceled mine. Drove by and there was NO construction!!! DO NOT STAY HERE!!!!