We would not stay here again. Check in took forever and the staff was getting complaints right and left. This is not an all inclusive as advertised. No coffee or coffee maker in room. No phone. No drink glasses. Nothing in minifridge. If you wanted a bottle of water you had to buy it at the gift shop. Buffet was terrible and dirty dishes everywhere. One of the guests even started bussing tables to try and help out the staff I guess. Alcohol for mixed drinks was the cheapest, in plastic bottles… liquor we had never heard of… Just an overall disgusting environment with less than friendly staff. Shame on this hotel.

We would not stay here again. Check in took forever and the staff was getting complaints right and left. This is not an all inclusive as advertised. No coffee or coffee maker in room. No phone. No drink glasses. Nothing in minifridge. If you wanted a bottle of water you had to buy it at the gift shop. Buffet was terrible and dirty dishes everywhere. One of the guests even started bussing tables to try and help out the staff I guess. Alcohol for mixed drinks was the cheapest, in plastic bottles… liquor we had never heard of… Just an overall disgusting environment with less than friendly staff. Shame on this hotel.

Very misleading and incorrect information in the description on their website. They reuse dirty glass cups and plastic cups for drinks at both bars. Only one buffet style restaurant that was very unsatisfying. The property reeks of sewer. The staff were friendly, but slow with their service. The gift shop was incredibly overpriced. Overall, just not a place I would recommend to spend a vacation.

Very misleading and incorrect information in the description on their website. They reuse dirty glass cups and plastic cups for drinks at both bars. Only one buffet style restaurant that was very unsatisfying. The property reeks of sewer. The staff were friendly, but slow with their service. The gift shop was incredibly overpriced. Overall, just not a place I would recommend to spend a vacation.

Resort is right by the beach yes - but so limited only 1 restaurant/buffet for every meal. Wet bar wasn’t open majority of the day. No in house entertainment as much. And our rooms had no telephone to call front desk or for support. And 1 pool

Resort is right by the beach yes - but so limited only 1 restaurant/buffet for every meal. Wet bar wasn’t open majority of the day. No in house entertainment as much. And our rooms had no telephone to call front desk or for support. And 1 pool

Bad experience, avoid if you can. Definitely not 4 star, the hotel is not maintained, rooms are smelly, light not working, clotted sink, dripping water as shower. The entrance picture is very nice but all for the new facility being developed next door, the villa playa Samara is let with poor maintenance, cheap foods and cocktails “all inclusive”, almost empty buffet, garden not maintained, feels like a let down facility. The beach and view is very nice which makes the experience even more disappointing. This might have been a nice spot some time ago but let to decline, I’m surprised it is offered by Air Canada, it must leave a feeling of being trapped in a location not worth $500 to $600 and feeling to be ripped-off. We could leverage our stay by going out to other places but it was not the plan for all inclusive villa.

Bad experience, avoid if you can. Definitely not 4 star, the hotel is not maintained, rooms are smelly, light not working, clotted sink, dripping water as shower. The entrance picture is very nice but all for the new facility being developed next door, the villa playa Samara is let with poor maintenance, cheap foods and cocktails “all inclusive”, almost empty buffet, garden not maintained, feels like a let down facility. The beach and view is very nice which makes the experience even more disappointing. This might have been a nice spot some time ago but let to decline, I’m surprised it is offered by Air Canada, it must leave a feeling of being trapped in a location not worth $500 to $600 and feeling to be ripped-off. We could leverage our stay by going out to other places but it was not the plan for all inclusive villa.

Clean property and nice beach access.

Clean property and nice beach access.

This is not a 4 star as they advertise The place is run down They have many of the rooms and villas assigned to full times residences for staff and construction workers Some rooms had been previously renovated but done poorly and it’s already breaking down and not cleaned well We got moved from our room and our new room was in a better location but the door lock was broken and bathroom was dirty They have rocks under the sink for earthy design but it had lots of hair from previous guest in it. We were so disappointed and would have preferred a refund and to stay somewhere else It took all day to get approval to move rooms and since are stay was short we wanted to just leave The buffet for the all inclusive had 6 options in total and a small salad bar, No other food areas It’s really the worst all inclusive I’ve ever seen Maybe a 2.5 star at best The staff were really nice Guest were unhappy and they were apologizing a lot but not their fault Bad management/ownership All I can say to anyone who has a reservation try to get a refund You will be so disappointed

This is not a 4 star as they advertise The place is run down They have many of the rooms and villas assigned to full times residences for staff and construction workers Some rooms had been previously renovated but done poorly and it’s already breaking down and not cleaned well We got moved from our room and our new room was in a better location but the door lock was broken and bathroom was dirty They have rocks under the sink for earthy design but it had lots of hair from previous guest in it. We were so disappointed and would have preferred a refund and to stay somewhere else It took all day to get approval to move rooms and since are stay was short we wanted to just leave The buffet for the all inclusive had 6 options in total and a small salad bar, No other food areas It’s really the worst all inclusive I’ve ever seen Maybe a 2.5 star at best The staff were really nice Guest were unhappy and they were apologizing a lot but not their fault Bad management/ownership All I can say to anyone who has a reservation try to get a refund You will be so disappointed

Beautiful location on the beach. A long 5-hour drive from the San Jose Airport.

Beautiful location on the beach. A long 5-hour drive from the San Jose Airport.

This property is very dated. A lot of the units had furniture stacked inside them as though it was being stored. And I think more employees lived there than guests were there. A coffee maker in the room, but no coffee to make a pot. Fridge in the room was an added bonus, but is in need of cleaning and deicing. Pool bar and gym were closed. No bar to hangout in, one restaurant with the same food every day, but inconsistent on how it was prepared, towels and sheets were very worn, holes in our sheets and some of our towels had strings hanging off of them. The staff were very nice and the location was great, but the resort is in desperate need of updating. The second property is an adults only one, but looked busier and seemed to have better amenities. I love the country of Costa Rica and will return, just not to this property. Not sure if this property was closed for a long time due to COVID, but it sure does need some updating. Over all it was a pleasant experience, but not a 5 star one!

This property is very dated. A lot of the units had furniture stacked inside them as though it was being stored. And I think more employees lived there than guests were there. A coffee maker in the room, but no coffee to make a pot. Fridge in the room was an added bonus, but is in need of cleaning and deicing. Pool bar and gym were closed. No bar to hangout in, one restaurant with the same food every day, but inconsistent on how it was prepared, towels and sheets were very worn, holes in our sheets and some of our towels had strings hanging off of them. The staff were very nice and the location was great, but the resort is in desperate need of updating. The second property is an adults only one, but looked busier and seemed to have better amenities. I love the country of Costa Rica and will return, just not to this property. Not sure if this property was closed for a long time due to COVID, but it sure does need some updating. Over all it was a pleasant experience, but not a 5 star one!

Worst vacation experience in years, possibly ever.

Great

Great

It's a nice hotel which really has all you need for a good stay. Many buildings could use some renovations, but all in all it's good, except for that the gym is completely out of order with the cords of the machines chopped off lying on the floor. The best thing with our stay was the activities that Gerald hosted!

It's a nice hotel which really has all you need for a good stay. Many buildings could use some renovations, but all in all it's good, except for that the gym is completely out of order with the cords of the machines chopped off lying on the floor. The best thing with our stay was the activities that Gerald hosted!

Hotel resort under construction. Staff needs training in customer service and basic food service issues. Rooms are great, but after that, you are on your own.

Hotel resort under construction. Staff needs training in customer service and basic food service issues. Rooms are great, but after that, you are on your own.

it was great time. pool , beach are great locations aswell as nearby beach carrillo

Nice place, in my case it was perfect for a family vacation, we did not have any need to go outside of the place, we liked that the room has everything needed to cook and eat inside the village, so if you want to cook no need to pay for restaurant food, breakfast was included and beach is beautiful, ocean was quiet and easy

Nice place, in my case it was perfect for a family vacation, we did not have any need to go outside of the place, we liked that the room has everything needed to cook and eat inside the village, so if you want to cook no need to pay for restaurant food, breakfast was included and beach is beautiful, ocean was quiet and easy

I had a great time very nice and friendly

I had a great time very nice and friendly

I think that the best way to describe the experience is amazing location, good infrastructure and lousy service. Don’t stop going to Playa Samara because of this Hotel, what a beautiful place, the problem of the hotel is not to think about the customer, one of the things that happened was that the air condition of the villa was broken, they tried to fix it all the afternoon but at 10 pm they decided that it really was broken so they opened a door to a small room next to the villa, in this room we had air condition and access to the villa, the next day at 1 pm they told us that we had to live that room because they needed it and that they will keep working to fix the air condition, I told them to fix it first and then we will move, we argue for a while, we stayed with the room next door and in the afternoon they told us, they are going to let us stay in the room for the night and next day will see. This is just an example of some of the things that happened, they made an amazing effort to ruin our vacations but we did not let them.

I think that the best way to describe the experience is amazing location, good infrastructure and lousy service. Don’t stop going to Playa Samara because of this Hotel, what a beautiful place, the problem of the hotel is not to think about the customer, one of the things that happened was that the air condition of the villa was broken, they tried to fix it all the afternoon but at 10 pm they decided that it really was broken so they opened a door to a small room next to the villa, in this room we had air condition and access to the villa, the next day at 1 pm they told us that we had to live that room because they needed it and that they will keep working to fix the air condition, I told them to fix it first and then we will move, we argue for a while, we stayed with the room next door and in the afternoon they told us, they are going to let us stay in the room for the night and next day will see. This is just an example of some of the things that happened, they made an amazing effort to ruin our vacations but we did not let them.

a complex of 4-plex housing,depending on location and time of year ,can get be loud. If not all inclusive, meals cost $30, or you can drive into Samara.

a complex of 4-plex housing,depending on location and time of year ,can get be loud. If not all inclusive, meals cost $30, or you can drive into Samara.