Beautiful setting in the countryside. Wonderful food. Excellent staff.

Beautiful setting in the countryside. Wonderful food. Excellent staff.

Comfortable stay to visit family nearby . Lovely countryside and gardens surrounding hotel .

Comfortable stay to visit family nearby . Lovely countryside and gardens surrounding hotel .

Very good hotel, but would caution if going with children if you want to use the pool. There are very strict restrictions of when and how the pool can be used, but the small print is only shared once you arrive at the hotel. We booked and paid full price for my stepson to stay in a separate room only for him to be turned away from the swimming poo. It turned out that supervised 15-year olds are only allowed in the pool during a 2.5 hour period during the day, and that was only pointed out to us in the small print as he was turned away from the pool. Hotel management told us rules are rules and as the spa/pool is not part of the hotel, they can’t do anything. We would have gone somewhere else as we wanted a hotel with a pool in Essex (being in Chelmsford was not essential for us). Separately, breakfast food is good, but the service experience varies. First morning we had lovely service, but the second day we had a very rude server.

Very good hotel, but would caution if going with children if you want to use the pool. There are very strict restrictions of when and how the pool can be used, but the small print is only shared once you arrive at the hotel. We booked and paid full price for my stepson to stay in a separate room only for him to be turned away from the swimming poo. It turned out that supervised 15-year olds are only allowed in the pool during a 2.5 hour period during the day, and that was only pointed out to us in the small print as he was turned away from the pool. Hotel management told us rules are rules and as the spa/pool is not part of the hotel, they can’t do anything. We would have gone somewhere else as we wanted a hotel with a pool in Essex (being in Chelmsford was not essential for us). Separately, breakfast food is good, but the service experience varies. First morning we had lovely service, but the second day we had a very rude server.

Excellent facilities, service, food and staff, the ridiculously hot weather was a problem in my upstairs even with windows open and fan maxed really could do with air con, also had a really noisy extract going on and off through the night. But think that was just this room dont stay in 69!

Excellent facilities, service, food and staff, the ridiculously hot weather was a problem in my upstairs even with windows open and fan maxed really could do with air con, also had a really noisy extract going on and off through the night. But think that was just this room dont stay in 69!

Overall Ok.

Overall Ok.

Amazing such a beautiful place

Amazing such a beautiful place

Friendly, helpful and welcoming staff. Thoroughly enjoyed my stay and would highly recommend.

Friendly, helpful and welcoming staff. Thoroughly enjoyed my stay and would highly recommend.

Enjoyed our stay. Hotel lovely and staff very friendly and helpful. Used Reflections Spa but was disappointed as so many children in the pool with floats etc that unable to swim any lengths. Changing room too busy as well with children running in and out some of an older age. No privacy when changing. Breakfast was good, but felt was all undercooked ie bacon, sausages, hash browns tomatoes could have done with an extra 5 mins in the oven.

Enjoyed our stay. Hotel lovely and staff very friendly and helpful. Used Reflections Spa but was disappointed as so many children in the pool with floats etc that unable to swim any lengths. Changing room too busy as well with children running in and out some of an older age. No privacy when changing. Breakfast was good, but felt was all undercooked ie bacon, sausages, hash browns tomatoes could have done with an extra 5 mins in the oven.

Lovely big room, very clean and comfortable. Staff were very friendly. Food very good. Better coffee needed in room 😢 Grounds very nice. Will stay again.

Lovely big room, very clean and comfortable. Staff were very friendly. Food very good. Better coffee needed in room 😢 Grounds very nice. Will stay again.

Wonderful place with exceptional staff, especially the restaurant manager. Food was excellent and room v clean.

Wonderful place with exceptional staff, especially the restaurant manager. Food was excellent and room v clean.

Beautiful old building and grounds, perfect for a family visit to Chelmsford

Charming period house renovated into a modern hotel with beautiful gardens and surrounding property. Amazing cooked breakfast buffet. Enjoyed opening room window to hear birds each morning (hotel surrounded by nature). Staff were very helpful in arranging taxis, directions, late night snacks, and loaning me a phone charger. I definitely recommend this hotel.

Charming period house renovated into a modern hotel with beautiful gardens and surrounding property. Amazing cooked breakfast buffet. Enjoyed opening room window to hear birds each morning (hotel surrounded by nature). Staff were very helpful in arranging taxis, directions, late night snacks, and loaning me a phone charger. I definitely recommend this hotel.

Highly recommend this hotel, comfy beds, great hospitality, very peaceful, although Joel want very busy.

Highly recommend this hotel, comfy beds, great hospitality, very peaceful, although Joel want very busy.

We have stayed at Pontlands Park on numerous occasions and always pleased with the level of service and food quality. A lovely large room too.

We have stayed at Pontlands Park on numerous occasions and always pleased with the level of service and food quality. A lovely large room too.

The welcome we received at Pontlands was so warm and friendly - including every member of the Team from front desk to restaurant and service. Our room was very comfortable and large. Breakfast was excellent. Thank you so much.

Staff excellent. Thin walls, could do with a little modernisation in areas. Overall very good

Staff excellent. Thin walls, could do with a little modernisation in areas. Overall very good

The welcome we received at Pontlands was so warm and friendly - including every member of the Team from front desk to restaurant and service. Our room was very comfortable and large. Breakfast was excellent. Thank you so much.

This way our second time staying at this hotel. We really enjoyed it. The staff are so lovely and will always go out of their way to help you. Rooms are spacious and quiet. The grounds are tranquil and well kept. Breakfast is always great. The pool and spa facilities are excellent. Can't fault it