Very friendly staff, clean room, and relatively comfortable bed (for a European hotel). The views from the room were really nice, and location was great. The off-site parking was a little challenging.

All was fine

All was fine

Very friendly staff, clean room, and relatively comfortable bed (for a European hotel). The views from the room were really nice, and location was great. The off-site parking was a little challenging.

The electricity was not working in the first room. We were upgraded to a bigger room but here the air conditioning was ineffective. It was at the time of year (mid-April) when the system needed changing from heating to cooling. This change had not yet been effected. The staff were helpful and offered us an electric fan. The curtains were hung badly - not what you expect in a 4* hotel. However, overall we enjoyed our stay.

The electricity was not working in the first room. We were upgraded to a bigger room but here the air conditioning was ineffective. It was at the time of year (mid-April) when the system needed changing from heating to cooling. This change had not yet been effected. The staff were helpful and offered us an electric fan. The curtains were hung badly - not what you expect in a 4* hotel. However, overall we enjoyed our stay.

Beautiful

Beautiful

I booked one of the top tier accommodation in this “hotel” - the Prestige Apartment- for a comfortable and upscale 4 night stay and what a got was the opposite - an awful nightmare. The hotel has an amazing location in the city of Viana but the positives end here. My room was located in an adjacent building and it was a run down apartment as far as it can be from a “prestige apartment” with worn out tacky furniture and no internet service. I had to work remotely during my stay so I told the reception employee, Sr Rui Braga, about the internet issue and night after night I was unable to work because there was no internet at all in my room or very weak and inconsistent internet. So for the first 2 nights I ended sitting in the hotel lobby, that was empty like most rooms in the hotel, and worked until late using the WiFi available in that area. In the third night I was to tired to argue and request them to fix this issue that I just didn’t work and in the next morning, I decided to leave and spend my final night in another hotel that could provide decent internet service. I left early in the morning and no one was available to check me out, so I left my information and later got an email letting me know that I would have to pay for the last night (the fourth night) since my reservation was no refundable. What?! I didn’t leave because I wanted to, I left because the hotel is a dump that can’t even provide basic internet to guests. I had no choice.

I booked one of the top tier accommodation in this “hotel” - the Prestige Apartment- for a comfortable and upscale 4 night stay and what a got was the opposite - an awful nightmare. The hotel has an amazing location in the city of Viana but the positives end here. My room was located in an adjacent building and it was a run down apartment as far as it can be from a “prestige apartment” with worn out tacky furniture and no internet service. I had to work remotely during my stay so I told the reception employee, Sr Rui Braga, about the internet issue and night after night I was unable to work because there was no internet at all in my room or very weak and inconsistent internet. So for the first 2 nights I ended sitting in the hotel lobby, that was empty like most rooms in the hotel, and worked until late using the WiFi available in that area. In the third night I was to tired to argue and request them to fix this issue that I just didn’t work and in the next morning, I decided to leave and spend my final night in another hotel that could provide decent internet service. I left early in the morning and no one was available to check me out, so I left my information and later got an email letting me know that I would have to pay for the last night (the fourth night) since my reservation was no refundable. What?! I didn’t leave because I wanted to, I left because the hotel is a dump that can’t even provide basic internet to guests. I had no choice.

We loved staying here. Great location and helpful staff

We loved staying here. Great location and helpful staff

This is a wonderful hotel in a historic building. The hotel has a beer garden and a pool, and is walking distance from many dining options. The staff was friendly and helpful. I wish we had more time there!

This is a wonderful hotel in a historic building. The hotel has a beer garden and a pool, and is walking distance from many dining options. The staff was friendly and helpful. I wish we had more time there!

This is such a beautiful hotel but what made it so great was definitely the excellent customer service from Rui and the team.They went above and beyond and it really does make a difference. I stayed the next night at another hotel the next town over and it really wasn't the same at all. I highly recommend this hotel and a service it provided.

This is such a beautiful hotel but what made it so great was definitely the excellent customer service from Rui and the team.They went above and beyond and it really does make a difference. I stayed the next night at another hotel the next town over and it really wasn't the same at all. I highly recommend this hotel and a service it provided.

The hotel is very well located on the main avenue in the historic center of the city. It is a very old building that was converted into a hotel preserving much of its original structure. The room I stayed in was spacious, but I cannot define it as comfortable. The bed mattress was hard. The room does not have air conditioning (which is common in Europe), so you have to leave the window open for the room to cool down. That normally is not a problem for us, but the noise and the traffic on the avenue make it difficult to rest unless you close the window, which we could not close until midnight. Breakfast is included and has a good variety, but it is served by only one employee, who did her best to diligently serve customers, but was not enough to serve all the needs. During our stay we got the impression that the hotel operates with the minimum staff. I can't say it was an unpleasant experience, but I don't think I will stay at this hotel again in the future.

The hotel is very well located on the main avenue in the historic center of the city. It is a very old building that was converted into a hotel preserving much of its original structure. The room I stayed in was spacious, but I cannot define it as comfortable. The bed mattress was hard. The room does not have air conditioning (which is common in Europe), so you have to leave the window open for the room to cool down. That normally is not a problem for us, but the noise and the traffic on the avenue make it difficult to rest unless you close the window, which we could not close until midnight. Breakfast is included and has a good variety, but it is served by only one employee, who did her best to diligently serve customers, but was not enough to serve all the needs. During our stay we got the impression that the hotel operates with the minimum staff. I can't say it was an unpleasant experience, but I don't think I will stay at this hotel again in the future.

A friend and I stayed in Casa Melo Alvim for one night. It was right by the bus station, about a 2 min walk, and therefore super convenient to our needs. The front desk was super helpful and very welcoming. A gentleman with a ponytail hair style, served us. Unfortunately, we did not get his name on arrival or the following day when he was again super helpful, He went way beyond the norm to help us get to the bus station in a hurry as we had made a mistake with the departing time of the bus. He welcomed us to Casa Melo Alvim and invited us to regard the hotel as our home from home for our stay. We were very impressed by this individual who made our stay memorable and enjoyable. We cannot but recommend this hotel as a great stop in beautiful Viana do Castelo

A friend and I stayed in Casa Melo Alvim for one night. It was right by the bus station, about a 2 min walk, and therefore super convenient to our needs. The front desk was super helpful and very welcoming. A gentleman with a ponytail hair style, served us. Unfortunately, we did not get his name on arrival or the following day when he was again super helpful, He went way beyond the norm to help us get to the bus station in a hurry as we had made a mistake with the departing time of the bus. He welcomed us to Casa Melo Alvim and invited us to regard the hotel as our home from home for our stay. We were very impressed by this individual who made our stay memorable and enjoyable. We cannot but recommend this hotel as a great stop in beautiful Viana do Castelo

What a charming place! Right next to the train station, the breakfast was good and so pretty! Loved the unique touches like the stone seats by the windows

What a charming place! Right next to the train station, the breakfast was good and so pretty! Loved the unique touches like the stone seats by the windows

This is a well positioned hotel, close to the railway station. The staff were friendly and very helpful. Usually when staying in an apartment there is the ability to make coffee and a free coffee sachet, but neither were available here, which was disappointing.

This is a well positioned hotel, close to the railway station. The staff were friendly and very helpful. Usually when staying in an apartment there is the ability to make coffee and a free coffee sachet, but neither were available here, which was disappointing.

Easy to find; central, near station. Historic building. Friendly check in. Lovely spacious room with plenty of character. Comfy bed Excellent breakfast Wished we coukd have stayed longer

Easy to find; central, near station. Historic building. Friendly check in. Lovely spacious room with plenty of character. Comfy bed Excellent breakfast Wished we coukd have stayed longer

Great location and comfortable room for an overnight stay. Next to the train station so some noise.

Beautiful 16th century building, handsomely renovated, clean, spacious and interesting. Lovely secluded pool too. Amazing staff, super friendly and attentive. Had a great stay and happy to recommend.

Beautiful 16th century building, handsomely renovated, clean, spacious and interesting. Lovely secluded pool too. Amazing staff, super friendly and attentive. Had a great stay and happy to recommend.

Due to the reduced number of characters I will try to be succinct. Lack of information during Check-in. The guests before us got a long and detailed conversation, we got the most basic talk. Old-fashioned utilities (some understandably, given the nature of the building, others like the bathtub, not so much.) Impossible to take a bath due to a malfunction in the bathtub. Also, no slip resistant mat, and a dirty shower curtain. Air conditioning duct full of dust. Minibar wasn't even on. Thick layer of dirt behind furniture. Rich fauna of spiders and insects. Dirty windows in the bedroom and at the restaurant. Expensive microwaved food at the restaurant (Confirmed by staff) Icing on top of the cake was, knowing my wife is pregnant, the bedroom phone wasn't even connected and there were no instructions to call the reception. The only person who was really attentive and helpful was Fabiana, that works at the restaurant. I complained about all of this at check-out and didn't even get a discount. The person simply tried to justify everything with the most idiotic excuses.

Due to the reduced number of characters I will try to be succinct. Lack of information during Check-in. The guests before us got a long and detailed conversation, we got the most basic talk. Old-fashioned utilities (some understandably, given the nature of the building, others like the bathtub, not so much.) Impossible to take a bath due to a malfunction in the bathtub. Also, no slip resistant mat, and a dirty shower curtain. Air conditioning duct full of dust. Minibar wasn't even on. Thick layer of dirt behind furniture. Rich fauna of spiders and insects. Dirty windows in the bedroom and at the restaurant. Expensive microwaved food at the restaurant (Confirmed by staff) Icing on top of the cake was, knowing my wife is pregnant, the bedroom phone wasn't even connected and there were no instructions to call the reception. The only person who was really attentive and helpful was Fabiana, that works at the restaurant. I complained about all of this at check-out and didn't even get a discount. The person simply tried to justify everything with the most idiotic excuses.

I wish I was able to stay for more than one night. The hotel is beautiful and enchanting. With part of it built in 1509, it has it quirks that would come with the age, but that was part of the experience. The staff was incredibly helpful providing maps of the city, suggestions for sights and food, and overall so friendly.