GOOD

GOOD

This hotel has a great location. The staff always friendly and professional. So far, my favorite hotel in Laredo. Stayed there three times so far.

Safe, easy parking, close to many eating options.

Safe, easy parking, close to many eating options.

Nice place

Nice place

Great!

Great!

Location is convenient. Friendly staff. Bonvoy does not apply because reservation was done by Expedia… silly policy, don’t you think?

Location is convenient. Friendly staff. Bonvoy does not apply because reservation was done by Expedia… silly policy, don’t you think?

Check in was easy. Desk clerks and kitchen staff were amazing. Hotel is next to mall and several restaurants. We stay at this hotel whenever we are in town. Room was quiet and beds were comfortable. Hotel is next to I35.

Check in was easy. Desk clerks and kitchen staff were amazing. Hotel is next to mall and several restaurants. We stay at this hotel whenever we are in town. Room was quiet and beds were comfortable. Hotel is next to I35.

24/7 Airport shuttle was not available and I had to pay $40.00 for a private driver. Advertised amenities should be changed to show only certain hours for airport pickup.

24/7 Airport shuttle was not available and I had to pay $40.00 for a private driver. Advertised amenities should be changed to show only certain hours for airport pickup.

The room that was assigned to us - the heater didn't work. The young man at the front desk was very nice and helpful as he tried very hard to accommodate us. Finally after talking to his superior he was authorized to give us a suite. It took some time and it was late, but we finally got in the room and it was good.

The room that was assigned to us - the heater didn't work. The young man at the front desk was very nice and helpful as he tried very hard to accommodate us. Finally after talking to his superior he was authorized to give us a suite. It took some time and it was late, but we finally got in the room and it was good.

Great place close to restaurants

Great place close to restaurants

It was our first hotel stay with our newborn and it was a pleasant one. The location of the hotel is excellent. So many restaurants around the hotel, which was very convenient. Breakfast provided by the hotel was okay, not Marriott standard. There is not much variety for hot breakfast. The hotel was clean and tidy. The staff was friendly and helpful.

Rooms are nice and clean and lobby is nice and clean personal is always there to help

great staff friendly helpful pool was not open with nor prior notice upon booking this is why we booked for pool availability. bummer

great staff friendly helpful pool was not open with nor prior notice upon booking this is why we booked for pool availability. bummer

This location promoted that the rooms had been remodeled and that was a completely false advertisement. Lets start in the bathroom: the shower head had calcium buildup that looked like at least a year old. A bracelet was the floor from the previous occupants and the door didnt closed all the way unless some force was applied. There was a very wet spot near the thermostat that seem to appear put of no where, couldn't find the source. First night lost television service. The small refrigerator was unpluged and once plugged in never really got cold even though it was set to max. We were charged a deposit for each day of our stay and thats fine but when we checked in, we weren't informed and so it was a surprise. After 2 days our backs hurt from the very uncomfortable bed. Unfortunately, we didn't have any choice but to stay here as all the other hotels were full. We will not be staying here again and do not recommend.

This location promoted that the rooms had been remodeled and that was a completely false advertisement. Lets start in the bathroom: the shower head had calcium buildup that looked like at least a year old. A bracelet was the floor from the previous occupants and the door didnt closed all the way unless some force was applied. There was a very wet spot near the thermostat that seem to appear put of no where, couldn't find the source. First night lost television service. The small refrigerator was unpluged and once plugged in never really got cold even though it was set to max. We were charged a deposit for each day of our stay and thats fine but when we checked in, we weren't informed and so it was a surprise. After 2 days our backs hurt from the very uncomfortable bed. Unfortunately, we didn't have any choice but to stay here as all the other hotels were full. We will not be staying here again and do not recommend.

The room was smelling like somebody smoked cigarettes

The room was smelling like somebody smoked cigarettes

The service was excellent. The room was small but clean and cold. Mall and restaurants close by.

The service was excellent. The room was small but clean and cold. Mall and restaurants close by.

The staff at the front office were exceptional. We had a travel delay and they were very accommodating with changing our reservations and even holding a room in case we need to stay one more day. The staff was extremely friendly and courteous.

The staff at the front office were exceptional. We had a travel delay and they were very accommodating with changing our reservations and even holding a room in case we need to stay one more day. The staff was extremely friendly and courteous.

Great overall experience, super comfortable beds and pillows, would book again