The hotel is large and comfortable, location is convenient but free shuttle bus service had been canceled since Oct 2018 although this was the reason for stay. Besides, it seemed the staffs didn’t have enough knowledge and information about transportation in the surrounded area. They couldn’t offer precise and helpful information when we asked for help to visit the waterfall on weekdays. In the end it was the employee of the information center who helped us to get the right information about bus timetables but not the hotel staff who told us there’s not bus available on weekdays which was the wrong information. Except for this the stay and other service were good.

The hotel is large and comfortable, location is convenient but free shuttle bus service had been canceled since Oct 2018 although this was the reason for stay. Besides, it seemed the staffs didn’t have enough knowledge and information about transportation in the surrounded area. They couldn’t offer precise and helpful information when we asked for help to visit the waterfall on weekdays. In the end it was the employee of the information center who helped us to get the right information about bus timetables but not the hotel staff who told us there’s not bus available on weekdays which was the wrong information. Except for this the stay and other service were good.

Really nice onsen hotel in a rather remote area of Japan. Typical Japanese hospitality, where everybody went out of their way to do their absolutely best

Really nice onsen hotel in a rather remote area of Japan. Typical Japanese hospitality, where everybody went out of their way to do their absolutely best

From the moment we walked to the door someone was already running to our aid to help with the luggage. This treatment continued during our whole stay, everyone went out of their way to make us feel special. The hot springs and massage were the ultimate in relaxation. We found the food outstanding. To get the most out of your stay you must share a song on the karaoke! This was the most relaxing and fun time of our trip to Japan. My only regret was that we did not spend more time in Sendai.

From the moment we walked to the door someone was already running to our aid to help with the luggage. This treatment continued during our whole stay, everyone went out of their way to make us feel special. The hot springs and massage were the ultimate in relaxation. We found the food outstanding. To get the most out of your stay you must share a song on the karaoke! This was the most relaxing and fun time of our trip to Japan. My only regret was that we did not spend more time in Sendai.

Rather like taking a Ryokan experience and superimposing a luxury spa. We did not even manage to get our bags into the entry without having a young attendant in kimono insist upon her loading them into a luggage cart and bringing them inside for us. Staff had very little English but made every effort to make our sign-in seamless. We had a traditional tatami room, which was more like a small house in scale. The onsen experience was delightful. Breakfast and dinners we took in the Japanese restaurant, all top quality. We were the only non-Japanese guests (at least, we never saw any others). Our room had traditional floor seating but also a sitting area next to the balcony with regular chairs/table, lovely view and very quiet (at least until the buses started their motors in the morning).

Rather like taking a Ryokan experience and superimposing a luxury spa. We did not even manage to get our bags into the entry without having a young attendant in kimono insist upon her loading them into a luggage cart and bringing them inside for us. Staff had very little English but made every effort to make our sign-in seamless. We had a traditional tatami room, which was more like a small house in scale. The onsen experience was delightful. Breakfast and dinners we took in the Japanese restaurant, all top quality. We were the only non-Japanese guests (at least, we never saw any others). Our room had traditional floor seating but also a sitting area next to the balcony with regular chairs/table, lovely view and very quiet (at least until the buses started their motors in the morning).

Comfortable relaxed stay I enjoyed. Only 25minutes driving frm Sendai.

Comfortable relaxed stay I enjoyed. Only 25minutes driving frm Sendai.