Did not sleep well. Could hear every step people above took

Did not sleep well. Could hear every step people above took

Pictures on site were not the same as what the room was. The room was disgusting had stains on the rugs. The ceiling head marks the bed was old. The furnishings were old asked to get changed since it was my birthday. Took three times for someone to address the matter to get a room change.

Im a travl RN and appreciate the staff, room comfort and how they make me feel.

Pictures on site were not the same as what the room was. The room was disgusting had stains on the rugs. The ceiling head marks the bed was old. The furnishings were old asked to get changed since it was my birthday. Took three times for someone to address the matter to get a room change.

Im a travl RN and appreciate the staff, room comfort and how they make me feel.

Lumpy bed, outdated room, dusty

Lumpy bed, outdated room, dusty

Quiet, clean, affordable, and Convene.

I don’t ever give bad reviews as I also am in the hospitality business but this was by far the worst hotel experience I’ve ever had. After working for 12 hours I got to the hotel to find that many renovations were being done, which is understandable however, the closest elevator was down so had to walk to the far end of the hotel just to get up to my floor. Then had to walk back through the hall to get to my room that was in the middle. When I got to my room finally, the key card didn’t work. So I went all the way back to the lobby and asked for new cards. Went all the way back up to find the cards AGAIN not working. So I went down to the lobby a second time. They called security to go up w me to use their key card that guess what?? Yep…don’t work. This is a 20 minute ordeal already! Then had to wait another 10 min for someone else to come up and try to charge the key pad and yep…you guessed it…it didn’t charge. So again had to wait another 20 min for them to try to open the door with basically a coat hanger. Still didn’t work. Waited another 10 min for someone else to come try and another 10 min of waiting for them to finally get the door open. At this point it was now 4am and I just wanted to go to sleep! I won’t EVER stay here again!!!

I don’t ever give bad reviews as I also am in the hospitality business but this was by far the worst hotel experience I’ve ever had. After working for 12 hours I got to the hotel to find that many renovations were being done, which is understandable however, the closest elevator was down so had to walk to the far end of the hotel just to get up to my floor. Then had to walk back through the hall to get to my room that was in the middle. When I got to my room finally, the key card didn’t work. So I went all the way back to the lobby and asked for new cards. Went all the way back up to find the cards AGAIN not working. So I went down to the lobby a second time. They called security to go up w me to use their key card that guess what?? Yep…don’t work. This is a 20 minute ordeal already! Then had to wait another 10 min for someone else to come up and try to charge the key pad and yep…you guessed it…it didn’t charge. So again had to wait another 20 min for them to try to open the door with basically a coat hanger. Still didn’t work. Waited another 10 min for someone else to come try and another 10 min of waiting for them to finally get the door open. At this point it was now 4am and I just wanted to go to sleep! I won’t EVER stay here again!!!

Quiet, clean, affordable, and Convene.

We like staying at The Golden Nugget in Laughlin. Cleaner than other hotels in area. Lower floors. Nice lay out.

We like staying at The Golden Nugget in Laughlin. Cleaner than other hotels in area. Lower floors. Nice lay out.

Very disappointed in the run down condition of the property. It was not the Golden Nugget I remembered from previous stays. The room was very far from the elevator (only one for the entire west wing), smelled pretty bad and the thermostat was the worst I have ever used making the room temp a monumental challenge to maintain to our liking. Only providing two K-cups per day and watered down shampoo was a disgrace. Lastly, charging a resort fee for nothing except Wi-Fi is a rip off. I will never stay here again.

Very disappointed in the run down condition of the property. It was not the Golden Nugget I remembered from previous stays. The room was very far from the elevator (only one for the entire west wing), smelled pretty bad and the thermostat was the worst I have ever used making the room temp a monumental challenge to maintain to our liking. Only providing two K-cups per day and watered down shampoo was a disgrace. Lastly, charging a resort fee for nothing except Wi-Fi is a rip off. I will never stay here again.

AC not working in room all 3 nights. Elevator not working for 4 months.

AC not working in room all 3 nights. Elevator not working for 4 months.

Toilet and sink were clogged. Would recommend staying elsewhere.

It is a bit not convenient walking up and down stair because the elevator was broken. The room smelled smoking and not really cleaned.

Air conditioning didn't work, elevator was broke and ice machine didn't work and gambling wasn't much fun!

Air conditioning didn't work, elevator was broke and ice machine didn't work and gambling wasn't much fun!

Toilet and sink were clogged. Would recommend staying elsewhere.

It is a bit not convenient walking up and down stair because the elevator was broken. The room smelled smoking and not really cleaned.

Very slow drains sink and tub TV remote poor function Elevator in poor state of repair and cleanliness Overcharge on resturant bill, was corrected

Room was very clean and bed was comfortable. Staff was friendly.

The good thing about the room is the beds were clean and comfortable. The carpet needs replacing. There was a very large stain in front of the door. The tub was two different colors, yellow and white, the grout in the bathroom was crumbling. The room needs a good update. And the room smelled very musty. We ended up leaving a day early. Will be staying somewhere else next time.

Very slow drains sink and tub TV remote poor function Elevator in poor state of repair and cleanliness Overcharge on resturant bill, was corrected

The good thing about the room is the beds were clean and comfortable. The carpet needs replacing. There was a very large stain in front of the door. The tub was two different colors, yellow and white, the grout in the bathroom was crumbling. The room needs a good update. And the room smelled very musty. We ended up leaving a day early. Will be staying somewhere else next time.

Hotel is out dated and in poor repair.

None operating elevators, no hot water

Both nights we were disturbed by the next room's loud television and their multiple barking dogs, only after complaining twice did the hotel speak to them however the disturbance continued until three thirty in the morning, Both nights were horrible! We usually stay at GN but next stay will most likely be at another laughlin hotel.