Positives first. Every time we stay, the property inside and out is very, very clean. The waterpark is clean, there's ample room for many people and it's always operating at 100%. Very impressed always. Downfall is the rooms are outdated and it's definitely time for a remodel/upgrade of some sort. Front desk was a disaster. They charge your card immediately instead of at check out and this caused significant problems, as i wanted to pay for my family's entire stay. ( 6 adults, 3 children- 3 rooms) instead they charged my brother and dad as well. If we wanted to put it on my account they would have had to do refunds which can take up to 5bds. The front desk wasn't helpful nor did she seem like she wanted to be or cared. Not happy about that at all as this hotel stay was over $2,600.00 dollars. For that price I expect service and hotel quality to be nothing less than superior. We may have to put our hard earned money elsewhere next year. Sad to see it and sad to say it.

The bed runners were a little dirty, but that’s the extent of my complaints. We were able to get into our room immediately upon arrival, which was great, our room was in a great location, the staff was kind and responsive to every question I had, and the kids had a blast.

The bed runners were a little dirty, but that’s the extent of my complaints. We were able to get into our room immediately upon arrival, which was great, our room was in a great location, the staff was kind and responsive to every question I had, and the kids had a blast.

We were there 5 minutes and a bracket off the Waterpark door fell on my daughter’s face. We did an incident report. The manager on duty gave her a stuffed animal. No one called to check on her. Nothing. She has had headaches since. Pathetic management. In the room there was men’s beard hair in the sink and a hand towel with red lipstick. Obviously the room wasn’t cleaned. We slept with our own blankets. I will be reaching out to an attorney. I tried to add a picture and for some reason it won’t let me. Hmmmm

I had a pull out couch with a dirty sheet and blanket so I had to go get some clean ones from the front desk, besides that everything else was clean.

I had a pull out couch with a dirty sheet and blanket so I had to go get some clean ones from the front desk, besides that everything else was clean.

We were there 5 minutes and a bracket off the Waterpark door fell on my daughter’s face. We did an incident report. The manager on duty gave her a stuffed animal. No one called to check on her. Nothing. She has had headaches since. Pathetic management. In the room there was men’s beard hair in the sink and a hand towel with red lipstick. Obviously the room wasn’t cleaned. We slept with our own blankets. I will be reaching out to an attorney. I tried to add a picture and for some reason it won’t let me. Hmmmm

Our overall stay was OK. We weren't able to keep our dinner reservation as our room. Wasn't ready until 5:50. When I asked if i could get a call when my room was ready. I was told no. Thats not a service they provided.

Our overall stay was OK. We weren't able to keep our dinner reservation as our room. Wasn't ready until 5:50. When I asked if i could get a call when my room was ready. I was told no. Thats not a service they provided.

Room was not ready until 5:15 pm, large holes in blanket, and no microwave plate. Poor customer service.

Room was not ready until 5:15 pm, large holes in blanket, and no microwave plate. Poor customer service.

Nice, quick walk over to Lambeau Field.

Nice, quick walk over to Lambeau Field.

Family fun

First room they gave us was extremely hot…90 degrees outside and room air conditioner only blew hot air. Questioned at front desk and they found us a different room with a working air conditioner! All was well after the move! Disappointed in the water park being closed today and tomorrow. Overall a nice place!

First room they gave us was extremely hot…90 degrees outside and room air conditioner only blew hot air. Questioned at front desk and they found us a different room with a working air conditioner! All was well after the move! Disappointed in the water park being closed today and tomorrow. Overall a nice place!

Wish that outside bar and overall food service were back to fully operational besides that everything was awesome!

This was my first time staying at the Tundra Lodge and probably my last. My check-in time was 4 pm and my room was not clean or available until 6 pm. I was not compensated in anyway and not even an apology they front desk was quite rude and said a rude comment as I walked away. My first impression of the Tundra Lodge was very unorganized and understaffed. I work in a hotel and I know how hotels work my room should of been available at check-in time.

This was my first time staying at the Tundra Lodge and probably my last. My check-in time was 4 pm and my room was not clean or available until 6 pm. I was not compensated in anyway and not even an apology they front desk was quite rude and said a rude comment as I walked away. My first impression of the Tundra Lodge was very unorganized and understaffed. I work in a hotel and I know how hotels work my room should of been available at check-in time.

Close to Lambeau field

Close to Lambeau field

Room had a strong bleach odor, the AC was broken and making a horrible noise, alot of dirt and dust in the unit. Fridge also was not working in room. Very loud hallways and upstairs. Tile in the bathroom was very dirty, water damage to bathroom door ... not worth the price of the stay.

Room had a strong bleach odor, the AC was broken and making a horrible noise, alot of dirt and dust in the unit. Fridge also was not working in room. Very loud hallways and upstairs. Tile in the bathroom was very dirty, water damage to bathroom door ... not worth the price of the stay.

Room was still not ready at 5:30pm. Bathroom door missing lock, bathroom sink and floor dirty, carpet sticky. Went to breakfast buffet and that table was sticky. We called for Kleenex bc it was empty and told we had to come get it ourselves. The watermark and game room was great but the hotel room wleft much to be desired

Room was still not ready at 5:30pm. Bathroom door missing lock, bathroom sink and floor dirty, carpet sticky. Went to breakfast buffet and that table was sticky. We called for Kleenex bc it was empty and told we had to come get it ourselves. The watermark and game room was great but the hotel room wleft much to be desired

We came for a Packers game. The room was clean and moderately roomy. The bed I slept in and the pillows were nice. I WSU the photos of the room were better and a floor plan was provided. We had a king family suite. Everything listed was present, but the room was not as spacious and the layout offered far less privacy than I was led to believe. The kids wanted to try the arcade, and it was below expectations. Various games took tokens but didn’t work. The staff there was fine, but it was more of a disappointing experience than other arcades. Staff were friendly and helpful, overall, but this was a grade C experience at best.

Property and Staff are great. We left pretty tired though as the beds were pretty uncomfortable. Also the room directly across the hallway from us was having fire alarm issues. It was extremely loud around 10 when we were trying to sleep, and again in the morning. Took about 20 minutes to shut it off at night, and about 30 in the morning.I know we were tired but I can’t imagine how they felt.

We came for a Packers game. The room was clean and moderately roomy. The bed I slept in and the pillows were nice. I WSU the photos of the room were better and a floor plan was provided. We had a king family suite. Everything listed was present, but the room was not as spacious and the layout offered far less privacy than I was led to believe. The kids wanted to try the arcade, and it was below expectations. Various games took tokens but didn’t work. The staff there was fine, but it was more of a disappointing experience than other arcades. Staff were friendly and helpful, overall, but this was a grade C experience at best.

Property and Staff are great. We left pretty tired though as the beds were pretty uncomfortable. Also the room directly across the hallway from us was having fire alarm issues. It was extremely loud around 10 when we were trying to sleep, and again in the morning. Took about 20 minutes to shut it off at night, and about 30 in the morning.I know we were tired but I can’t imagine how they felt.

Kids loved it! Bed was very comfortable

Air conditioner stunk, when it didn’t smell it was noisy. Tv kept going in and out and sometimes stopped working. Breakfast wasn’t worth it for $15

Air conditioner stunk, when it didn’t smell it was noisy. Tv kept going in and out and sometimes stopped working. Breakfast wasn’t worth it for $15