It was Great!

It was Great!

On arrival we went to reception to check in and get our room - we arrived after 2.00 p.m. The receptionist queried our room and although we had booked a room with 2 double beds, she tried to give us a family room with bunk beds, which we declined. We insisted on having what we had booked and she then told us we would have to wait until 3.00 when a room would be allocated to us. She was not hospitable, polite or concerned that we were disappointed about not automatically being given the room that we had booked. No apology was given throughout the whole process. We went back at 3.00 and had to queue for 20 minutes until we could see a receptionist who gave us the room that we had booked, but told us we would have to take up our own luggage which we had stored in the luggage area outside the main door to the hotel. we went around the hotel to the luggage area and asked to take our luggage away - the man asked for our room number and said the luggage would come up to the room within 15 minutes - we would not need to take it ourselves. we went to our room and after 40 minutes we phoned down to the luggage area to ask where our luggage was - we were told by the man on the phone that we had not given a slip of paper with our room number on to the luggage centre and therefore they had been waiting for us to contact them in order for them to bring the luggage up. we told them that we had not been given a slip of paper by the reception and we had verbally given them our room

On arrival we went to reception to check in and get our room - we arrived after 2.00 p.m. The receptionist queried our room and although we had booked a room with 2 double beds, she tried to give us a family room with bunk beds, which we declined. We insisted on having what we had booked and she then told us we would have to wait until 3.00 when a room would be allocated to us. She was not hospitable, polite or concerned that we were disappointed about not automatically being given the room that we had booked. No apology was given throughout the whole process. We went back at 3.00 and had to queue for 20 minutes until we could see a receptionist who gave us the room that we had booked, but told us we would have to take up our own luggage which we had stored in the luggage area outside the main door to the hotel. we went around the hotel to the luggage area and asked to take our luggage away - the man asked for our room number and said the luggage would come up to the room within 15 minutes - we would not need to take it ourselves. we went to our room and after 40 minutes we phoned down to the luggage area to ask where our luggage was - we were told by the man on the phone that we had not given a slip of paper with our room number on to the luggage centre and therefore they had been waiting for us to contact them in order for them to bring the luggage up. we told them that we had not been given a slip of paper by the reception and we had verbally given them our room

This was our first experience visiting a Disney hotel, and we were generally impressed by the Newport Bay Club. It is situated about a 10 minute walk from the Disney Village, with a further 5 minutes to the park entrance. Staff were very friendly and efficient (they had to be, the hotel lobby gets extremely busy around check-in time). One downside is dining options at the hotel; there are a couple of restaurants, but with set menu prices at €45 or €55 per head, this is very costly, so we did not use them, meaning we were stuck with the Disney village or park food offering, which is mostly 'fast food'. The hotel shop is primarily for Disney merchandise, selling only drinks and sweets; it would have been better if it offerde a slightly broader choice such as healthy snacks or fruit, but I suppose that's not very Disney. Nice indoor and outdoor pool, which we took advantage of during a particularly hot day (37 degrees celsius!) but the changing rooms can get very congested, so try to pick a quiet time. Overall, quite expensive, but a quality experience.

This was our first experience visiting a Disney hotel, and we were generally impressed by the Newport Bay Club. It is situated about a 10 minute walk from the Disney Village, with a further 5 minutes to the park entrance. Staff were very friendly and efficient (they had to be, the hotel lobby gets extremely busy around check-in time). One downside is dining options at the hotel; there are a couple of restaurants, but with set menu prices at €45 or €55 per head, this is very costly, so we did not use them, meaning we were stuck with the Disney village or park food offering, which is mostly 'fast food'. The hotel shop is primarily for Disney merchandise, selling only drinks and sweets; it would have been better if it offerde a slightly broader choice such as healthy snacks or fruit, but I suppose that's not very Disney. Nice indoor and outdoor pool, which we took advantage of during a particularly hot day (37 degrees celsius!) but the changing rooms can get very congested, so try to pick a quiet time. Overall, quite expensive, but a quality experience.

The Newport is in need of a massive update. It certainly misses the mark when compared to other Disney properties in other countries with regards to room features like outlets, air conditioning, general cleanliness, and food options at the restaurants. I would recommend the other hotels at the park or even ones outside the resort before choosing to stay here. It’s not worth the cost.

The Newport is in need of a massive update. It certainly misses the mark when compared to other Disney properties in other countries with regards to room features like outlets, air conditioning, general cleanliness, and food options at the restaurants. I would recommend the other hotels at the park or even ones outside the resort before choosing to stay here. It’s not worth the cost.

Don't usually write any negative reviews about Disney properties as we stayed in many and all over the world - California/ Florida/Paris but this time price did not match the expectations and that was after we got upgraded to the room with the lake view. Pros- you are on Disney property with it's magic hour and facilities, pretty nautical decor, comfy beds, helpful staff, great swimming pool and 2 amazing restaurants. Contra- it's an old hotel with cracks showing everywhere, no usb plugs anywhere and other plugs are not in any convenient places, toilet behind bathroom door ( need to be carefull not to hit someone sitting on it), not enough sun chairs by the swimming pool, room chairs in need of new upholstery; hotel requires renovation and modern updates including decor and furniture. It's a good hotel but I don't think it's worth it's 4* as it requires lots of improvements. If you want to save some money and still be in Disney bubble book Sequoia Lodge or Cheyenne.

The hotel is tired, our bathroom the shower slider was broken so you couldn’t shower without holding it in place, there was black mould on the seals and it was very very old fashioned. The breakfasts weren’t great given what you pay and the carpets in the room didn’t feel clean!

Don't usually write any negative reviews about Disney properties as we stayed in many and all over the world - California/ Florida/Paris but this time price did not match the expectations and that was after we got upgraded to the room with the lake view. Pros- you are on Disney property with it's magic hour and facilities, pretty nautical decor, comfy beds, helpful staff, great swimming pool and 2 amazing restaurants. Contra- it's an old hotel with cracks showing everywhere, no usb plugs anywhere and other plugs are not in any convenient places, toilet behind bathroom door ( need to be carefull not to hit someone sitting on it), not enough sun chairs by the swimming pool, room chairs in need of new upholstery; hotel requires renovation and modern updates including decor and furniture. It's a good hotel but I don't think it's worth it's 4* as it requires lots of improvements. If you want to save some money and still be in Disney bubble book Sequoia Lodge or Cheyenne.

The hotel is tired, our bathroom the shower slider was broken so you couldn’t shower without holding it in place, there was black mould on the seals and it was very very old fashioned. The breakfasts weren’t great given what you pay and the carpets in the room didn’t feel clean!

The service we received in this hotel is amazing especially the check in staff. They are very friendly, warm and welcoming. The location is great for Disneyland and bus transfer is so convenient.

The service we received in this hotel is amazing especially the check in staff. They are very friendly, warm and welcoming. The location is great for Disneyland and bus transfer is so convenient.

I checked with their reception if I can buy slipper with them . They said no and asked me check with other shop . I understand that slipper is not offered by hotel right now but hotel should consider to offer client to buy slippers with them .

I checked with their reception if I can buy slipper with them . They said no and asked me check with other shop . I understand that slipper is not offered by hotel right now but hotel should consider to offer client to buy slippers with them .

We just came back from staying here and we're overall disappointed. The location is good, as is close to the parks and th breakfast, but that's about it as it's more quantity and quality. The hotel is in the need of renovation and the rooms were not cleaned properly as we found crisp packages/crumbs in the rooms that weren't ours. We also had an issue with our booking and the staff was very unhelpful and the issue was still not sorted 3 days later. Many staff members also insist of speaking French or don't understand English either. I would not stay here again.

We just came back from staying here and we're overall disappointed. The location is good, as is close to the parks and th breakfast, but that's about it as it's more quantity and quality. The hotel is in the need of renovation and the rooms were not cleaned properly as we found crisp packages/crumbs in the rooms that weren't ours. We also had an issue with our booking and the staff was very unhelpful and the issue was still not sorted 3 days later. Many staff members also insist of speaking French or don't understand English either. I would not stay here again.

Due diligence first. Our info was submitted to the hotel incorrect by hotels, so we did not get our Disney tickets. They made up ages for each family member. Seemed like a mistake in the system as it never asked for our info for the park tickets. We were unable to attend Disney until our last day and that’s because we purchased our own tickets. Our booking included tickets and our receipt shows that 4 tickets were included. We would have never stayed at Disney if we didn’t get the tickets it’s pointless. We would have stayed in the city center of Paris instead. It completely ruined this trip. We spent hours talking to hotel, Disney gate personal and customer relations and then added hrs with hotels.com staff trying to resolve this so we could go enjoy Disney with our kids. It was never resolved and the Disney staff were the rudest hotel staff ever. We were very patient and kind through the entire thing. Even after I booked this I called hotels.com and spent over an hr talking to them to figure out the park tickets. Then I finally found info saying it would be given to me at the hotel. No one ever answered the phone at the hotel. The Apple Maps phone number for them is incorrect so that’s be why. Over all just do research before purchasing.

Due diligence first. Our info was submitted to the hotel incorrect by hotels, so we did not get our Disney tickets. They made up ages for each family member. Seemed like a mistake in the system as it never asked for our info for the park tickets. We were unable to attend Disney until our last day and that’s because we purchased our own tickets. Our booking included tickets and our receipt shows that 4 tickets were included. We would have never stayed at Disney if we didn’t get the tickets it’s pointless. We would have stayed in the city center of Paris instead. It completely ruined this trip. We spent hours talking to hotel, Disney gate personal and customer relations and then added hrs with hotels.com staff trying to resolve this so we could go enjoy Disney with our kids. It was never resolved and the Disney staff were the rudest hotel staff ever. We were very patient and kind through the entire thing. Even after I booked this I called hotels.com and spent over an hr talking to them to figure out the park tickets. Then I finally found info saying it would be given to me at the hotel. No one ever answered the phone at the hotel. The Apple Maps phone number for them is incorrect so that’s be why. Over all just do research before purchasing.

We absolutely loved our stay here. The hotel was always clean and smelt amazing. Staff were very helpful. Only down I’d say was the pool didn’t seem too clean. Ideal location only disappointment was we wasn’t told when checking in about meet and greet with characters in the hotel.

We absolutely loved our stay here. The hotel was always clean and smelt amazing. Staff were very helpful. Only down I’d say was the pool didn’t seem too clean. Ideal location only disappointment was we wasn’t told when checking in about meet and greet with characters in the hotel.

Great family atmosphere and very friendly & helpful staff.

The hotel has very limited options for vegetarians and the room are ok not a wooow experience that we wish to experience when you come to Disney and are overpriced with the tickets. As the hotel is the only good option to close to Disney park one has no oher way. Definitely was expecting a much better experience after paying a premium rates .

The hotel has very limited options for vegetarians and the room are ok not a wooow experience that we wish to experience when you come to Disney and are overpriced with the tickets. As the hotel is the only good option to close to Disney park one has no oher way. Definitely was expecting a much better experience after paying a premium rates .

The staff weren’t friendly from the time we arrived and had to deal with security to the check in, to the cleaning service to the restaurant staff. It did not feel like a Disney resort, especially as an American it did not feel welcoming. There was no air conditioning in the room and no food options for lunch.

The staff weren’t friendly from the time we arrived and had to deal with security to the check in, to the cleaning service to the restaurant staff. It did not feel like a Disney resort, especially as an American it did not feel welcoming. There was no air conditioning in the room and no food options for lunch.

Very poor service. Very expensive for what you get. Rooms are tiny. Dinner at restaurant was terrible. Wouldn’t stay there ever again

Very poor service. Very expensive for what you get. Rooms are tiny. Dinner at restaurant was terrible. Wouldn’t stay there ever again

I left my luggage with concierge and they promised to get those in the room , we went to lunch and walk awaiting the room to be ready … when they gave us the room luggage was not there after a few hours I called and no one knew where my stuff was a Seems need maintenance … rooms are old … I got locked in the bathroom because door needs to be fixed , shower head is not well positioned and falling

I left my luggage with concierge and they promised to get those in the room , we went to lunch and walk awaiting the room to be ready … when they gave us the room luggage was not there after a few hours I called and no one knew where my stuff was a Seems need maintenance … rooms are old … I got locked in the bathroom because door needs to be fixed , shower head is not well positioned and falling

nice hotel, the hotelrooms are in serious need of some upgrades as streaming to the TV