Great location and easy to walk downtown. Rooms comfortable but no housekeeping at all. For the price, if would be nice to have some basic housekeeping.

Great location and easy to walk downtown. Rooms comfortable but no housekeeping at all. For the price, if would be nice to have some basic housekeeping.

Nice hotel with great views and friendly staff. We used the bikes in the morning which was great

Nice hotel with great views and friendly staff. We used the bikes in the morning which was great

Proximity to railway line an issue for light sleepers as freight trains clank by during the night Staff friendly and helpful

Proximity to railway line an issue for light sleepers as freight trains clank by during the night Staff friendly and helpful

Loud and uncomfortable-would not recommend and will not come back. The hotel sits next to a train track which has no apparent schedule and does not stop at night. When neighboring rooms would run water it made a loud low humming noise throughout our unit. Staff was nice and helpful, rooms were clean but sheets not soft, beds uncomfortable and toilet paper rough. They can’t do anything about the train but I needed to mention it bc It completely ruins all of the experience. They give earplugs but my ears hurt wearing them so that didn’t help whatsoever. Waaaaay too expensive for the horrible experience.

Loud and uncomfortable-would not recommend and will not come back. The hotel sits next to a train track which has no apparent schedule and does not stop at night. When neighboring rooms would run water it made a loud low humming noise throughout our unit. Staff was nice and helpful, rooms were clean but sheets not soft, beds uncomfortable and toilet paper rough. They can’t do anything about the train but I needed to mention it bc It completely ruins all of the experience. They give earplugs but my ears hurt wearing them so that didn’t help whatsoever. Waaaaay too expensive for the horrible experience.

Shabby old bedroom and bathroom Room overlooked parking Poor shower and amenities Very expensive for what was offered

Shabby old bedroom and bathroom Room overlooked parking Poor shower and amenities Very expensive for what was offered

The hotel was fine, desk staff was nice and helpful. However it isn’t worth the $500 a night. The breakfast was a joke (bread, butter, a few sad pre-packaged muffins, apples and juice- zero protein). The noise from the freight trains in the middle of the night was earth shattering. Sorry, but this should be a $200 a night place.

The hotel was fine, desk staff was nice and helpful. However it isn’t worth the $500 a night. The breakfast was a joke (bread, butter, a few sad pre-packaged muffins, apples and juice- zero protein). The noise from the freight trains in the middle of the night was earth shattering. Sorry, but this should be a $200 a night place.

Amazing place to stay

Amazing place to stay

Staff are not receptive. They have forgotten that they are in the people business. The facility is run like an air bnb. A code is sent to you. You enter your small unit. Staff are inconvenienced if you approach them. They do not want to communicate with you. I went in July. The cheap air conditioning was on. Don't worry, each unit has ear plugs provided. Since you will be sleeping next to this unit, you might get the sniffles, small tissue box is provided on top of toilet tank. Basic breakfast of tea, toast and fruit is provided. On July 15 we were leaving at 8:15 am. We decided to make toast. The sitting area was closed off for a private event. Who, other than management has a Monday morning meeting when check out is before 11 am and all your customers are vacating. You will notice this kind of behaviour throughout the facility.staff are moody and unhelpful. The units are basic and sparsely furnished. Bedside lamps do not have shades. One charging plug at base of lamp. It was used so heavily that mine was broken. Ok for short stay and remember you have a choice. Choose wisely.

Staff are not receptive. They have forgotten that they are in the people business. The facility is run like an air bnb. A code is sent to you. You enter your small unit. Staff are inconvenienced if you approach them. They do not want to communicate with you. I went in July. The cheap air conditioning was on. Don't worry, each unit has ear plugs provided. Since you will be sleeping next to this unit, you might get the sniffles, small tissue box is provided on top of toilet tank. Basic breakfast of tea, toast and fruit is provided. On July 15 we were leaving at 8:15 am. We decided to make toast. The sitting area was closed off for a private event. Who, other than management has a Monday morning meeting when check out is before 11 am and all your customers are vacating. You will notice this kind of behaviour throughout the facility.staff are moody and unhelpful. The units are basic and sparsely furnished. Bedside lamps do not have shades. One charging plug at base of lamp. It was used so heavily that mine was broken. Ok for short stay and remember you have a choice. Choose wisely.

Not impressed

Not impressed

A little but dusty but very great service

A little but dusty but very great service

Basecamp Lodge is the place and we were glad we choose it as a Basecamp to explore Banff and surrounding areas. I’d choose Canmore over Banff.. free breakfast chill out lounge, tv cables, near shopping and restaurants.

Basecamp Lodge is the place and we were glad we choose it as a Basecamp to explore Banff and surrounding areas. I’d choose Canmore over Banff.. free breakfast chill out lounge, tv cables, near shopping and restaurants.

Very clean, loved the Rocky Mountain Soap Company products. Cute decor. Easy to access the room, park, etc. Ice cold AC. Everything we wanted was walkable.

Very clean, loved the Rocky Mountain Soap Company products. Cute decor. Easy to access the room, park, etc. Ice cold AC. Everything we wanted was walkable.

Parking is a disaster. There isn't enough parking for all guests in the hotel. If you're out past 6:00pm, be prepared to not have parking at the hotel. Not returning, especially considering there are many other options in the same price point.

Parking is a disaster. There isn't enough parking for all guests in the hotel. If you're out past 6:00pm, be prepared to not have parking at the hotel. Not returning, especially considering there are many other options in the same price point.

Everything was fine

Everything was fine

Friendly and courteous staff

Friendly and courteous staff

Good property to stay in....rooms were very clean and large as well as good beds and sheets. Staff very friendly and there was a nice bright and airy lounge to work in on the second floor

Clean. Spacious. Over priced for amenities, or lack of. Nice desk person. Tight parking lot. Just ok.