At first sight it looked pretty good but, we started to see a few small details that other smaller Inns and hotels/motels usually have. Carpet looked clean but had stains?? The huge spa tub my wife found sone long hairs in it?? And the tubs bottom was very slippery!? Oh and the lighting in our bathroom had 1 or 2 lights not working...other than that the free breakfast was good...everything was close by that we wanted to see and visit. Ahhh...the courtesy cart had seen better days...duct tape to hold it together???

It’s okay overall. Facility is old.

It’s okay overall. Facility is old.

Overall it was good. The elevators stink like old cigarettes, but the room didn’t. Some of the furniture in our room was peeling. Bed was comfortable. We weren’t aware we were getting an ADA room, so no bath tub. But, polite and helpful front desk. Again, overall, good.

Overall it was good. The elevators stink like old cigarettes, but the room didn’t. Some of the furniture in our room was peeling. Bed was comfortable. We weren’t aware we were getting an ADA room, so no bath tub. But, polite and helpful front desk. Again, overall, good.

The furniture was extremely tattered. Especially the room chair. It was uncomfortable to sit in because the 70 percent of the fabric was gone. The staff was nice though.

The furniture was extremely tattered. Especially the room chair. It was uncomfortable to sit in because the 70 percent of the fabric was gone. The staff was nice though.

Front desk Gentleman was extremely attentive to make sure I can find my shuttle at the airport and get checked in after midnight that late night. Checking is always a struggle and this was extremely smooth because of the help.I received from the front desk

Front desk Gentleman was extremely attentive to make sure I can find my shuttle at the airport and get checked in after midnight that late night. Checking is always a struggle and this was extremely smooth because of the help.I received from the front desk

The room was very average, had to ask for towels, they didn’t even come and freshen the room. The coffee pot was damaged in the room. There were three of us in the room and they were only going to offer 1 key. The lobby and eating area was without air condition. We stayed there last year and it was very nice, that’s why we wanted to stay again. We will not stay there next year for our convention.

The room was very average, had to ask for towels, they didn’t even come and freshen the room. The coffee pot was damaged in the room. There were three of us in the room and they were only going to offer 1 key. The lobby and eating area was without air condition. We stayed there last year and it was very nice, that’s why we wanted to stay again. We will not stay there next year for our convention.

Breakfast wasn't great. Not enough option. But otherwise it was a great stay

Daniela at Reception is exceptional! she was very helpful with making sure I had the best experience, from arranging shuttle timings to providing anything I needed- extra towels, band aids etc. The tub stopper was stuck and she had it fixed the same day I spoke to her! Navin and the other gentleman were also very nice. The cleaning crew is very friendly and does a great job! Breakfast is standard fare and pretty good. I had a clean well laid out double Queen room with sofabed which had all the amenities I needed, mini fridge, microwave, coffee maker etc. The biggest amenity I found very useful- the shuttle transportation to/from DFW and within 3 miles to local mall etc. (airport trips being prioritized, as should be) with very nice and helpful drivers! Within a 3-5 minute walk is a gas station with a convenience store and a Waffle House. Overall, excellent stay at a friendly and comfortable facility in a convenient location for my trip! Thanks everyone at Comfort Suites, Grapevine!

Staff was very friendly and helpful. Accommodated for all of our needs, and even allow us to check in early! The hotel is quiet, transportation services were a big plus for us since we did not have a car. Some of the furnishings were a bit scuffed & worn, but the bed was very comfortable and linens were clean.

Property was in need of a deep clean. Couch in room was VERY stained and did not feel comfortable sitting on it. Staff was friendly, but not really helpful.

Bed was comfortable and room was nice. Upholstery on room desk chair and in breakfast area was peeling and very worn.

Bed was comfortable and room was nice. Upholstery on room desk chair and in breakfast area was peeling and very worn.

Need more options for food

Need more options for food

Staff was helpful in making sure I had things I needed.

A 2 night stay for a conference. Convenient location to the convention center. Service desk was so friendly, was able to accommodate our early arrival, and had a clean, comfortable room. Breakfast was pretty decent. Would stay here again.

A 2 night stay for a conference. Convenient location to the convention center. Service desk was so friendly, was able to accommodate our early arrival, and had a clean, comfortable room. Breakfast was pretty decent. Would stay here again.

Staff was helpful in making sure I had things I needed.

Definitely property needs update. Room assigned had a bad smell since opening of the door. Furniture like the office chair was old and the skin of the chair was already pealing. Pillows were hard as well no soft at all.

Definitely property needs update. Room assigned had a bad smell since opening of the door. Furniture like the office chair was old and the skin of the chair was already pealing. Pillows were hard as well no soft at all.

Not the most up to date

Not the most up to date

The hotel was very clean, the room was comfortable and the staff was very kind and professional.

The hotel was very clean, the room was comfortable and the staff was very kind and professional.

Terrible experience. Room was on 76 degrees at all Times. No phone in the room. Told the guy at the front desk and he just looked at me.

Terrible experience. Room was on 76 degrees at all Times. No phone in the room. Told the guy at the front desk and he just looked at me.

We were inconvenienced by the airlines and the long waiting line at the US customs such that we ultimately missed the connecting flight back to DFW for the night. Called the hotel and attempted to cancel the booking and got the impersonal, repeated, mechanic “we can’t do anything about it” response. The ironic thing is that we actually paid extra for flexible booking that would allow cancellation. If there were an option to allow cancellation up until the check-in time, I would have paid for that, but there’s no such option. I would imagine as a hotel mostly accommodating the travelers in and out of the DFW airport, Comfort Inn DFW would be more accommodating to the cases where travelers didn’t show up because they were inconvenienced by the airlines or the customs. I know many other airport hotels are. We used to love Comfort Suite have have recommended it to many friends and family. But this incident left us with the impression that this hotel is taking advantage of the customers for the increasing air traffic uncertainties and inconveniences, which shakes our faith in this chain. We would warn any travelers who thinks that travel delays or flight cancellations (which seems more often these days) are even remotely possible to avoid this hotel unless you are 100% confident that no such incidents would happen. This hotel offers absolutely no accommodation or flexibility for these travel uncertainties even if you make a flexible and refundable booking.