The stay itself was good. The problem is, I forgot an expensive Tommy Bahama men's shirt in the closet. Called immediately after returning home and was told they would call me back and they never did. Called a second time and got the same response but again, no call back. Called a third time and they said they thought a shirt was in lost and found. They said they would check and get right back with me. They did not. Very unhappy. It is clear to me, someone has my shirt and they have no intention of returning it. Will not return unless resolved.

The stay itself was good. The problem is, I forgot an expensive Tommy Bahama men's shirt in the closet. Called immediately after returning home and was told they would call me back and they never did. Called a second time and got the same response but again, no call back. Called a third time and they said they thought a shirt was in lost and found. They said they would check and get right back with me. They did not. Very unhappy. It is clear to me, someone has my shirt and they have no intention of returning it. Will not return unless resolved.

They removed all of our items, repacked our items, while we were out fir the evening, then gave our room to another person. When we arrived back to the hotel, our room key wouldn't work. When we went to the front desk to correct the issue, they said well that is not your room. We went to the room, and another man was there. (And we found our beverages were still in the refrigerator) The front desk person, Jude, assigned us a new room, was very confused as to how that circumstance even happened. He asvised that we contact expedia, for a full refund. That kind of situation should have never happened. And the feeling that someone went through all of our belongings, is extremely uncomfortable.

The waffle iron never worked.

A nice place, checkin was easy. We asked for an accessible room with a roll in shwer not a tub since my wife has difficulty stepping up into a tub. I got two call

A nice place, checkin was easy. We asked for an accessible room with a roll in shwer not a tub since my wife has difficulty stepping up into a tub. I got two call

Great place to stay close to Blossom Music Center. Would definitely stay again.

Great place to stay close to Blossom Music Center. Would definitely stay again.

Our room was very clean and the beds were comfortable! The staff were very friendly and so kind! My only complaint would be that due to the age of the building the AC was not quite as cool as I’d have liked and we had issues with a few of the electrical outlets not working, but there were plenty and were able to find more than enough that did!

Our room was very clean and the beds were comfortable! The staff were very friendly and so kind! My only complaint would be that due to the age of the building the AC was not quite as cool as I’d have liked and we had issues with a few of the electrical outlets not working, but there were plenty and were able to find more than enough that did!

Nice property, close to exit, staff (Shannon) was very friendly and helpful

Nice property, close to exit, staff (Shannon) was very friendly and helpful

Breakfast room was clean and breakfast had a good variety of things. Hotel appeared clean. Laundry room was tidy and has one washer, one dryer, $2 for each. Air conditioner in room kept it comfortably cool, but very damp and linens, clothes, carpet stayed damp as a result. Rated cleanliness a 3 because one of the beds needed immediate attention due to a gross, crusty stain on the comforter and dirty sheets that hadn't been changed. Had to wait until the next day to address this because we arrived after housekeeping had left. Appreciated immediate attention to this the next morning. All linens were changed and the room was cleaned. Unfortunately, the room wasn't cleaned again during our visit. The door to the room latched but did not lock, so anyone could enter while we were out. Maintenance fixed this the afternoon after we arrived. Staff response to these issues was appreciated. I was traveling with two teens and would have felt better about the place if the bedding/linens and door issue hadn't come up. We often visit in this area and the hotel was comparable to others immediately around it in age and quality.

Breakfast room was clean and breakfast had a good variety of things. Hotel appeared clean. Laundry room was tidy and has one washer, one dryer, $2 for each. Air conditioner in room kept it comfortably cool, but very damp and linens, clothes, carpet stayed damp as a result. Rated cleanliness a 3 because one of the beds needed immediate attention due to a gross, crusty stain on the comforter and dirty sheets that hadn't been changed. Had to wait until the next day to address this because we arrived after housekeeping had left. Appreciated immediate attention to this the next morning. All linens were changed and the room was cleaned. Unfortunately, the room wasn't cleaned again during our visit. The door to the room latched but did not lock, so anyone could enter while we were out. Maintenance fixed this the afternoon after we arrived. Staff response to these issues was appreciated. I was traveling with two teens and would have felt better about the place if the bedding/linens and door issue hadn't come up. We often visit in this area and the hotel was comparable to others immediately around it in age and quality.

Easy freeway access

Easy freeway access

The hot Oatmeal in the breakfast was served with plastic wrap around the dish. Not a good idea.

The hot Oatmeal in the breakfast was served with plastic wrap around the dish. Not a good idea.

We stayed at this property since it was close to Blossom. Property was close and staff was very friendly. Would stay here again!!

We stayed at this property since it was close to Blossom. Property was close and staff was very friendly. Would stay here again!!

Breakfast buffet was not stocked: no plates or OJ. Oatmeal was watery gruel. Also, staff should encourage courtesy for all guests. It's a shame that parents didn't care if their children were running amok and yelling. Very hard to sleep and enjoy breakfast.

Hotel could use some updating. Hallways had a very odd smell. Room was clean but bed was hard as a rock.

Hotel could use some updating. Hallways had a very odd smell. Room was clean but bed was hard as a rock.

They dont have adequate staff, causing you to wait at the front desk forever. The workout room smells musty, definitely needs an update

They dont have adequate staff, causing you to wait at the front desk forever. The workout room smells musty, definitely needs an update

It is fine but my least favorite of the five hotels there. Stayed on the first floor and probably should have asked to move up. Floor was a little wet by window a/c unit, all felt a little beaten up. Worked for visiting family but will likely spend a few more dollars to stay elsewhere in that general area in the future.

It is fine but my least favorite of the five hotels there. Stayed on the first floor and probably should have asked to move up. Floor was a little wet by window a/c unit, all felt a little beaten up. Worked for visiting family but will likely spend a few more dollars to stay elsewhere in that general area in the future.

Needs updated and could be cleaner.

Needs updated and could be cleaner.

Good service and welcoming people

Good service and welcoming people

Mouth wash and amentities in the bathroom