The hotel was lovely and the bed was comfortable. The lounge couch in the room was very hard. The overall cleanliness was good. The breakfast was underwhelming, the waffles and pancakes were the best part but had essentially no toppings, and the garbage cans were almost overflowing.

Clean comfortable rooms , great breakfast

Very helpful and friendly staff. Very nice place, overall.

Clean comfortable rooms , great breakfast

I was stuck in the elevator momentarely and despite me pushing the alarm button, there was no response from the staff. The alarm signal was ignored. The reaction and response of the staff and manager of the hotel was totally unacceptable.

Hotel was perfect for our needs.

Everything was great

Its all commercial Area

Typical Holiday Inn . Breakfast was decent

Our stay was very good. Only complaint was the fan in the bathroom was very loud. Breakfast could be a bit better with more stock. Everything else was great. Thanks

Our stay was very good. Only complaint was the fan in the bathroom was very loud. Breakfast could be a bit better with more stock. Everything else was great. Thanks

Friendly staff and very clean facilities

Friendly staff and very clean facilities

Good

Good

Nice

Nice

Upon checking into the hotel, I found the front desk staff to be unwelcoming and rather abrupt. My family and I stayed for five nights, and throughout our visit, the housekeeping team was consistently unfriendly and seemed quite grumpy. The cleanliness of our room left much to be desired, as the beds were not made properly. The only real benefit of this hotel is its location, just a quick 10-minute drive to the premium outlet. Unfortunately, reaching any other destinations takes at least 45 minutes to an hour.

Upon checking into the hotel, I found the front desk staff to be unwelcoming and rather abrupt. My family and I stayed for five nights, and throughout our visit, the housekeeping team was consistently unfriendly and seemed quite grumpy. The cleanliness of our room left much to be desired, as the beds were not made properly. The only real benefit of this hotel is its location, just a quick 10-minute drive to the premium outlet. Unfortunately, reaching any other destinations takes at least 45 minutes to an hour.

Staff at front desk was very helpful and courteous

Staff at front desk was very helpful and courteous

Good

Good

It was not very good. Room was not serviced 2 times in our 3 night stay Breakfast is worst I've ever had in a holiday inn Cold showers first morning Bedding is undesirable

It was not very good. Room was not serviced 2 times in our 3 night stay Breakfast is worst I've ever had in a holiday inn Cold showers first morning Bedding is undesirable

We had no hot water for 3 days, making it a very uncomfortable end to the day when it’s muggy and hot out. We were not offered any compensation or even informed that the hot was wasn’t working. We called the front desk multiple times before we were even able to reach a staff member. The pool was FILTHY, you could see and smell the scum around the edges.

We had no hot water for 3 days, making it a very uncomfortable end to the day when it’s muggy and hot out. We were not offered any compensation or even informed that the hot was wasn’t working. We called the front desk multiple times before we were even able to reach a staff member. The pool was FILTHY, you could see and smell the scum around the edges.

Comfortable bed and pillows.

Comfortable bed and pillows.

Room was clean. Friendly staff. Easy access to highway 401.

Room was clean. Friendly staff. Easy access to highway 401.

We were there for nine days, so breakfast choices were very limited and the choices didn't change, the waffle maker was suppose to beep when done, it doesn't and cause the waffles to burn or over cook, the bacon was very wiggly, but that might just be my preference of how well done i like my bacon. The best place to get breakfast is this place called "stacked", loved it and it was close by. The first night we were there, when we got up in the morning, we found a bug in the bed, just casually crawling over the pillow, we captured it and brought it downstairs to the reception, they knew what it was immediately and changed our floor/room. we never saw any more bugs during our stay. i used the laundry facilities - washer & dryer, it only takes canadian dollars and this place doesn't honor the exchange rate for the machines, $4 washer 30 miutes, $4 dryer 30 minutes, and you have to pull the door to the dryer up to hitch and close, but it gets really hot and drys everything really good, i did two loads, cost me $16 USD total, should of cost me $11.57 CAD but due to not honoring the exchange it was $16 usd