The situation on the beach is unbelievable !!!

Very helpful and friendly staff! Mauruuru! Great location on a black sand beach with beautiful clear water for swimming. My son rode waves for hours here. The pool is great, too. Room was fresh, clean, quiet, and comfortable. Air conditioning worked well. The resort restaurant has a very small, limited menu for lunch and dinner. Our room had a kitchen, which had the best view on Earth and was very handy (though it could use a few more dishes).

Very helpful and friendly staff! Mauruuru! Great location on a black sand beach with beautiful clear water for swimming. My son rode waves for hours here. The pool is great, too. Room was fresh, clean, quiet, and comfortable. Air conditioning worked well. The resort restaurant has a very small, limited menu for lunch and dinner. Our room had a kitchen, which had the best view on Earth and was very handy (though it could use a few more dishes).

Food is ok, service is 2/5, pool area is nice; hotel needs a make up.

Food is ok, service is 2/5, pool area is nice; hotel needs a make up.

Incredible spot! Our room was magnificent and I highly suggest if traveling with another family (room 0001) the dining room, washer and pool were a game changer! The beach was beautiful and had the softest sand we had experienced on the island.

Incredible spot! Our room was magnificent and I highly suggest if traveling with another family (room 0001) the dining room, washer and pool were a game changer! The beach was beautiful and had the softest sand we had experienced on the island.

They forgot to clean our room one one of the days. The room next to us had a broken due and it felt unsafe to be next to a room with the door open. The view from the balcony was beautiful. The restaurant is not good.

They forgot to clean our room one one of the days. The room next to us had a broken due and it felt unsafe to be next to a room with the door open. The view from the balcony was beautiful. The restaurant is not good.

I had a hot tub room which was very large, modern and comfortable. Staff welcoming on arrival but seemed stressed/understaffed. The black beach and pool area is lovely but large groups of very loud teenagers on the beach blaring music shouting and drinking along all day and evening goes unchecked with no intervention by staff. Also the food in the restaurant is disgusting. I paid around $50 for the breakfast buffet and it was inedible - food cold and stale even though I arrived at 8 am, flies all over the fruit and bread/pastries, coffee from a machine etc. really poor value. I also ordered a veggie burger and friends for lunch which was around $30 and again sadly I couldn’t eat it, it was soggy and gross. The hotel is nice to stay at but if you do, eat elsewhere or order in.

I had a hot tub room which was very large, modern and comfortable. Staff welcoming on arrival but seemed stressed/understaffed. The black beach and pool area is lovely but large groups of very loud teenagers on the beach blaring music shouting and drinking along all day and evening goes unchecked with no intervention by staff. Also the food in the restaurant is disgusting. I paid around $50 for the breakfast buffet and it was inedible - food cold and stale even though I arrived at 8 am, flies all over the fruit and bread/pastries, coffee from a machine etc. really poor value. I also ordered a veggie burger and friends for lunch which was around $30 and again sadly I couldn’t eat it, it was soggy and gross. The hotel is nice to stay at but if you do, eat elsewhere or order in.

Great location.

Great location.

We booked a hot tub room, we appreciated the room being ready earlier than the usual time for check in. However, the hot tub had few stands of hair (not ours), so we ended up cleaning and washing the hot tub before using. There were ants in the room and cobwebs. We were by the lift/elevator so we heard the mechanical sound of it going up and down all day. They had a trainee at the reception desk, so because of misinformation of where to retrieve the ice, we first went to the reception desk then to the bar. The bar is located on a different floor and is a long walk from the reception desk, and we have to go the bar every time we would like ice, which is very inconvenient. The hotels’s only one restaurant also had a trainee and when the trainee took our plates after we ate, she couldn’t get a good grip, so it tilted and almost spilled on our laps with the sauces and utensils on the top. When we went to the black sand beach, there was this guy with a dog who was playing fetch and when we were walking towards the water to dip our toes, the guy decided to throw the stick towards my husband and the dog (30kg) ran into my husband and knocked him down. My husband recovered recently from a left knee fracture and that is the exact location where the dog slammed into. Overall, this wasn’t the experience we had in mind. We went out of our way for this hotel and for the black sand beach but it’s the worst experience, definitely not worth the money or the trip.

We booked a hot tub room, we appreciated the room being ready earlier than the usual time for check in. However, the hot tub had few stands of hair (not ours), so we ended up cleaning and washing the hot tub before using. There were ants in the room and cobwebs. We were by the lift/elevator so we heard the mechanical sound of it going up and down all day. They had a trainee at the reception desk, so because of misinformation of where to retrieve the ice, we first went to the reception desk then to the bar. The bar is located on a different floor and is a long walk from the reception desk, and we have to go the bar every time we would like ice, which is very inconvenient. The hotels’s only one restaurant also had a trainee and when the trainee took our plates after we ate, she couldn’t get a good grip, so it tilted and almost spilled on our laps with the sauces and utensils on the top. When we went to the black sand beach, there was this guy with a dog who was playing fetch and when we were walking towards the water to dip our toes, the guy decided to throw the stick towards my husband and the dog (30kg) ran into my husband and knocked him down. My husband recovered recently from a left knee fracture and that is the exact location where the dog slammed into. Overall, this wasn’t the experience we had in mind. We went out of our way for this hotel and for the black sand beach but it’s the worst experience, definitely not worth the money or the trip.

Hotel ground is beautifully located along the black sand beach. Hotel room is spacious with an ocean view; furniture is outdated and draperies were dirty. There was not enough electrical outlets that conveniently located near bed to charge cellular devices. Appreciate the tiny fridge to keep few bottles of water chill. Parking spaces were available on site. Staffs were not answering emails when messages sent through Expedia website for inquiries prior to travel.

Hotel ground is beautifully located along the black sand beach. Hotel room is spacious with an ocean view; furniture is outdated and draperies were dirty. There was not enough electrical outlets that conveniently located near bed to charge cellular devices. Appreciate the tiny fridge to keep few bottles of water chill. Parking spaces were available on site. Staffs were not answering emails when messages sent through Expedia website for inquiries prior to travel.

The beautiful view of the water and the friendliness of the hotel workers, it was a very relaxing pleasure staying here.

The beautiful view of the water and the friendliness of the hotel workers, it was a very relaxing pleasure staying here.

The infinite pool and the access to the black beach was lovely. The rooms were clean and nice, but we forgot a charger for our phones and the USB port did not work in our room. The cost and the food were less desirable. We ate dinner at the fantastic food trucks a mile or two away.

The infinite pool and the access to the black beach was lovely. The rooms were clean and nice, but we forgot a charger for our phones and the USB port did not work in our room. The cost and the food were less desirable. We ate dinner at the fantastic food trucks a mile or two away.

Lots of construction going on so days were noisy. The elevator didnt work and our room was on the 3rd floor. It wouldve been nice if some compensation was offered. Pool was perfect. Food lacked imagination. When we needed to have a late check out time we were charged so I mentioned the broken elevator and then was offered a smaller fee to pay. This is a beautiful spot and lovely hotel but falls short of luxurious. We were told by a tour guide of the islands struggle after Covid so some of the recovery may be what we experienced.

Lots of construction going on so days were noisy. The elevator didnt work and our room was on the 3rd floor. It wouldve been nice if some compensation was offered. Pool was perfect. Food lacked imagination. When we needed to have a late check out time we were charged so I mentioned the broken elevator and then was offered a smaller fee to pay. This is a beautiful spot and lovely hotel but falls short of luxurious. We were told by a tour guide of the islands struggle after Covid so some of the recovery may be what we experienced.

The staff in the restaurant were great!! Jenny, Graz, Paco and Gladys. There needs to be more food awareness when it come to special diets ie gluten free options. The Thursday night show was fabulous. Front desk personnel were friendly but forgot to make our bed into 2 singles. Also forgot to order our taxi to the airport. All in all we enjoyed our visit.

The staff in the restaurant were great!! Jenny, Graz, Paco and Gladys. There needs to be more food awareness when it come to special diets ie gluten free options. The Thursday night show was fabulous. Front desk personnel were friendly but forgot to make our bed into 2 singles. Also forgot to order our taxi to the airport. All in all we enjoyed our visit.

Very friendly staff.

Very friendly staff.

The resort was beautiful and the staff was friendly. The resort was very clean. We were very happy with our accommodations. We thought the food could be better. It was just okay. We loved having the washer/dryer in our unit. We would recommend this resort.

The resort was beautiful and the staff was friendly. The resort was very clean. We were very happy with our accommodations. We thought the food could be better. It was just okay. We loved having the washer/dryer in our unit. We would recommend this resort.

We really liked this resort. The rooms are very big, modern, and clean. The view is breathtaking, the staff are very nice and helpful. We liked the food at the restaurant too, they also have Polynesian dancing on Thursdays and Saturday nights which we enjoyed. This resort is quiet, and the pool was not crowded which I really liked. We stayed at another resort on our way back going home later in our trip and it was the same price as this place but not as nice at all. I definitely recommend this resort.

We really liked this resort. The rooms are very big, modern, and clean. The view is breathtaking, the staff are very nice and helpful. We liked the food at the restaurant too, they also have Polynesian dancing on Thursdays and Saturday nights which we enjoyed. This resort is quiet, and the pool was not crowded which I really liked. We stayed at another resort on our way back going home later in our trip and it was the same price as this place but not as nice at all. I definitely recommend this resort.

The hotel was okay, but they charged us a tax that we had already paid to expedia of £32.27.