The service was good but neither the hotel or hotels.com let us know that the gym and pool were closed and the elevator was not working due to construction. Customers should not be paying full price during renovations

We chose this place to stay based on the extras we expected to have I am disabled with a heart condition and poor lung function. One of the things that appealed was elevators! I had driven to North Carolina for my sons wedding and had to rent a U-Haul truck to pull the car back from Chattanooga after the motor blew on my son's car we were bringing back for him which came to 1400 dollars for 4 days rental. My wife, daughter and myself had slept in the truck the night before so the ideal of a pool, hot tub, sauna private room for myself and my wife and full bed for our daughter sounded great. Upon paying for the room we were then charged another 100 bucks for a deposit I assume which may have not been an issue but I tried to park the truck with car dolly I found the side lot was wher I was sent which the entrance was the exit so had to back truck and car out. Wife returned with the keys for the room and said elevators where being serviced have to use the stairs and all the other things we had booked for was in the process of remodel so the pool, sauna, hot tub none of these were available for use. There of course was a no refund policy so our 200 dollar room was starting to seem like we were overcharged by 250 bucks since we paid 300 for a bed alone and were stuck with it all while seeing other hotels around it cheaper and not under major construction. I would rather spent another night in my 1400 dollar rented U-Haul camper tow truck than here. Lady doing breakfast excellent!

We chose this place to stay based on the extras we expected to have I am disabled with a heart condition and poor lung function. One of the things that appealed was elevators! I had driven to North Carolina for my sons wedding and had to rent a U-Haul truck to pull the car back from Chattanooga after the motor blew on my son's car we were bringing back for him which came to 1400 dollars for 4 days rental. My wife, daughter and myself had slept in the truck the night before so the ideal of a pool, hot tub, sauna private room for myself and my wife and full bed for our daughter sounded great. Upon paying for the room we were then charged another 100 bucks for a deposit I assume which may have not been an issue but I tried to park the truck with car dolly I found the side lot was wher I was sent which the entrance was the exit so had to back truck and car out. Wife returned with the keys for the room and said elevators where being serviced have to use the stairs and all the other things we had booked for was in the process of remodel so the pool, sauna, hot tub none of these were available for use. There of course was a no refund policy so our 200 dollar room was starting to seem like we were overcharged by 250 bucks since we paid 300 for a bed alone and were stuck with it all while seeing other hotels around it cheaper and not under major construction. I would rather spent another night in my 1400 dollar rented U-Haul camper tow truck than here. Lady doing breakfast excellent!

Property was under construction. No pool, exercise room or whirlpool. I would not have booked if I was informed at time of booking. The room was fair. Stains on the towel, bathroom vent cover missing and the light in the bathroom was very low wattage. The staff where wonderful, very helpful and courteous. Breakfast was good.

Property was under construction. No pool, exercise room or whirlpool. I would not have booked if I was informed at time of booking. The room was fair. Stains on the towel, bathroom vent cover missing and the light in the bathroom was very low wattage. The staff where wonderful, very helpful and courteous. Breakfast was good.

Enjoyed our stay at the Residence Inn in Paducah. The room was clean and well proportioned. The breakfast bar was yummy and there was plenty of food. The mattress could use an upgrade, but it was manageable. We will stay here again. Hope the pool and elevator is fixed for our next visit.

Enjoyed our stay at the Residence Inn in Paducah. The room was clean and well proportioned. The breakfast bar was yummy and there was plenty of food. The mattress could use an upgrade, but it was manageable. We will stay here again. Hope the pool and elevator is fixed for our next visit.

While it is convenient, the property is dated. Elevator didn't work, pool/spa closed, stains on carpet, sticky kitchen floor, electrical outlet in kitchen not working, con-caved couch, dark bath/shower area. Reception & food area clean, breakfast had variety.