Leiligheten var veldig fin, men aircondition var dårlig så det ble veldig varmt. For lite gardiner i stua så det ble veldig kyst for de som lå i stua

Leiligheten var veldig fin, men aircondition var dårlig så det ble veldig varmt. For lite gardiner i stua så det ble veldig kyst for de som lå i stua

Was equipped with Fridge and Microwave which really helped.

Was equipped with Fridge and Microwave which really helped.

Property had great location but unfortunately it was let down by the cleanliness. The floors were extremely dirty and didn’t look like they had been cleaned before we arrived. The bigger issue was the fact how wet the bathroom floor got so we had to use towels to clean this up and not aware that on a 4 night stay we would not get any clean towels. When i rang to request clean towels or our room to be clean we got refused and needed to pay for towels. By the point I’d actually got through to reception and they told me about the charge we were checking out we would of paid extra due to being uncomfortable having to dry ourselves on soaking wet towel’s. We did tell the hotel staff about this on check out but was not given any apologies at all. Its a shame because apart from the cleanliness these are perfect apartments.

Property had great location but unfortunately it was let down by the cleanliness. The floors were extremely dirty and didn’t look like they had been cleaned before we arrived. The bigger issue was the fact how wet the bathroom floor got so we had to use towels to clean this up and not aware that on a 4 night stay we would not get any clean towels. When i rang to request clean towels or our room to be clean we got refused and needed to pay for towels. By the point I’d actually got through to reception and they told me about the charge we were checking out we would of paid extra due to being uncomfortable having to dry ourselves on soaking wet towel’s. We did tell the hotel staff about this on check out but was not given any apologies at all. Its a shame because apart from the cleanliness these are perfect apartments.

Well appointed, modern, clean, free tea coffee and 2 small bottles of water .

Well appointed, modern, clean, free tea coffee and 2 small bottles of water .

Had a great stay here in Krakow the location is perfect to get where you need to be via walking. Apartment was spacious clean and modern. If we had to pick faults the curtains are quite thin so the sun can wake you up around 5am.

Had a great stay here in Krakow the location is perfect to get where you need to be via walking. Apartment was spacious clean and modern. If we had to pick faults the curtains are quite thin so the sun can wake you up around 5am.

Clean and tidy. All good, great comms with owner

Clean and tidy. All good, great comms with owner

Very bad smell and very bad service

Very bad smell and very bad service

Excellent location, great communication, very clean and modern

Excellent location, great communication, very clean and modern

Nice place, but never got the breakfast. You need to ask for vouchers, Strange its not just sent?

Nice place, but never got the breakfast. You need to ask for vouchers, Strange its not just sent?

Apartment was perfect, 5/10 min walk max into old town square. One of the hob rings wasn’t working but that didn’t affect us! The only reason for 4 instead of 5 stars is the trams were so so noisy throughout the night, as a pregnant woman it really affected my sleep! However if we’d gone prior to the pregnancy and been out drinking I don’t think I would’ve noticed!

Apartment was perfect, 5/10 min walk max into old town square. One of the hob rings wasn’t working but that didn’t affect us! The only reason for 4 instead of 5 stars is the trams were so so noisy throughout the night, as a pregnant woman it really affected my sleep! However if we’d gone prior to the pregnancy and been out drinking I don’t think I would’ve noticed!

Amazing apartment. Very modern and amazing location.

Amazing apartment. Very modern and amazing location.

A lovely room in a fantastic location. We was able to walk into the centre in 10minuets and all the best restaurants were close by. The room itself was lovely and clean - I would highly recommend

A lovely room in a fantastic location. We was able to walk into the centre in 10minuets and all the best restaurants were close by. The room itself was lovely and clean - I would highly recommend

Originally allocated rooms 31,32 and 35. Room 32 had a potent smell of sewerage as soon as you got to the front door. Immediately requested for a room change. Was told by staff that nothing could be done that evening other transferring to a new building 15 minutes away or have our money returned. Moved the following day to room 24. Didn’t sleep all night due to smell of sewerage’s being so suffocating. Very poor customer service. Room 35 had no Wi-Fi signal all week. Brought to customer service attention with nothing done about resolving the issue. Again very poor customer service. Will not stay here or recommend anyone to stay here. Would like a partial refund from property for loss of sleep due to stench and for no Wi-Fi all week.

Originally allocated rooms 31,32 and 35. Room 32 had a potent smell of sewerage as soon as you got to the front door. Immediately requested for a room change. Was told by staff that nothing could be done that evening other transferring to a new building 15 minutes away or have our money returned. Moved the following day to room 24. Didn’t sleep all night due to smell of sewerage’s being so suffocating. Very poor customer service. Room 35 had no Wi-Fi signal all week. Brought to customer service attention with nothing done about resolving the issue. Again very poor customer service. Will not stay here or recommend anyone to stay here. Would like a partial refund from property for loss of sleep due to stench and for no Wi-Fi all week.

Great location room was spotless and modern easy check in peacefull area would definitely stay again

Great location room was spotless and modern easy check in peacefull area would definitely stay again

The biggest issue for me was that I specifically wanted a hotel, and filtered the search accordingly. When I selected this place it was on that understanding that it was a hotel with a reception. Clearly it was not As I arrived in town at 11am. I went to the address to leave my bags, only there was I informed it was an Appartment and the access to which I would receive by email. The email never came. I went back to the other location where after a while the instructions were sent to me to walk to the appointment location This is specifically why I wanted a hotel !!! Never again Also Aggressive with the rules much. Maybe they should remind themselves who is the customer here

The biggest issue for me was that I specifically wanted a hotel, and filtered the search accordingly. When I selected this place it was on that understanding that it was a hotel with a reception. Clearly it was not As I arrived in town at 11am. I went to the address to leave my bags, only there was I informed it was an Appartment and the access to which I would receive by email. The email never came. I went back to the other location where after a while the instructions were sent to me to walk to the appointment location This is specifically why I wanted a hotel !!! Never again Also Aggressive with the rules much. Maybe they should remind themselves who is the customer here

Fragola apartments went above and beyond for us during our stay. Booked and paid in advance in march through expedia but the day we were supposed to arrive contacted fragola and unfortunately my booking hadnt been forwarded from expedia and they were fully booked. We were offered a free upgrade to apartment on main square but we had another room booked at modern view for our teenage sons,so were keen to stay in same building. Took a couple of hours but a lovely guest gave up out original apartment we booked and they moved to the other apartment on the square. We cant thank them and fragola for sorting our stay for us. This had been our 2nd stay at modern view of planty park and definitely will be back

Fragola apartments went above and beyond for us during our stay. Booked and paid in advance in march through expedia but the day we were supposed to arrive contacted fragola and unfortunately my booking hadnt been forwarded from expedia and they were fully booked. We were offered a free upgrade to apartment on main square but we had another room booked at modern view for our teenage sons,so were keen to stay in same building. Took a couple of hours but a lovely guest gave up out original apartment we booked and they moved to the other apartment on the square. We cant thank them and fragola for sorting our stay for us. This had been our 2nd stay at modern view of planty park and definitely will be back