Good amenities

Good amenities

Very slow check in. Booked online. Do they not have all my info from the booking that they have to re type again? And mold in shower. Easy clean and fix

Very slow check in. Booked online. Do they not have all my info from the booking that they have to re type again? And mold in shower. Easy clean and fix

Nice hotel, food is good, staff is great. Building and rooms are clean.

Clean and neutral upgrades were nice. Beds were comfortable. Some damage to bathroom sink. Bathtub a bit slippery so put down a towel while showering. Convenient to Waterton. Groceries and dining options nearby. Staff were pleasant.

Clean and neutral upgrades were nice. Beds were comfortable. Some damage to bathroom sink. Bathtub a bit slippery so put down a towel while showering. Convenient to Waterton. Groceries and dining options nearby. Staff were pleasant.

Very friendly staff

Very friendly staff

Loved the staff and amenity’s

Tried this place out for a long weekend in Waterton. Room was clean, beds comfortable. Ice machine was behind front desk. Didnt use the restaurant but would have been very convenient. We hsd read reviews about the cold pool-should have listened. It was extremely cold, unable to enjoy with our children. Hot tub was broken. Pool area itself was great and would have so much potential if the pool was heated! For our family, kiddos love to swim, but would hesitate coming back here because of the cold pool

Loved the staff and amenity’s

Tried this place out for a long weekend in Waterton. Room was clean, beds comfortable. Ice machine was behind front desk. Didnt use the restaurant but would have been very convenient. We hsd read reviews about the cold pool-should have listened. It was extremely cold, unable to enjoy with our children. Hot tub was broken. Pool area itself was great and would have so much potential if the pool was heated! For our family, kiddos love to swim, but would hesitate coming back here because of the cold pool

nice hotel

nice hotel

The place is good. My only concern is that the pool lights had fallen out of their place and were hangin in the pool. Besides being a safety hazard this could also be an electical hazard. It needs to be addressed immediately.

It was easy to find! When we enter of course the old smell of the building. Staff were nice, the location is quiet. In the room when the washroom faucet was opened at the other room beside, you will heard it and so loud if you are sleeping and someone open a faucet at the next room definitely you will be awake. Our bed is okay but the floor the carpet was not vacuum there were chips around the floor, even the washroom was not properly clean there were lots of hair specially at the back of the door, and top of the toilet cover is dusty and have hairs too. But anyways we enjoy the stay and may be its just minor things that we noticed but it can be easily to improve and make it better someday!

It was easy to find! When we enter of course the old smell of the building. Staff were nice, the location is quiet. In the room when the washroom faucet was opened at the other room beside, you will heard it and so loud if you are sleeping and someone open a faucet at the next room definitely you will be awake. Our bed is okay but the floor the carpet was not vacuum there were chips around the floor, even the washroom was not properly clean there were lots of hair specially at the back of the door, and top of the toilet cover is dusty and have hairs too. But anyways we enjoy the stay and may be its just minor things that we noticed but it can be easily to improve and make it better someday!

This hotel is also a lounge and a casino. The rooms were clean and comfortable, but the hotel tried to bill me three times the price of the first room for our second room, saying we booked it later. we reserved both rooms at the same time and challenged them, and they finally reduced the rate to what my Expedia reservation stated. Wont stay here again.

This hotel is also a lounge and a casino. The rooms were clean and comfortable, but the hotel tried to bill me three times the price of the first room for our second room, saying we booked it later. we reserved both rooms at the same time and challenged them, and they finally reduced the rate to what my Expedia reservation stated. Wont stay here again.

I have stayed at many hotels- including another in Pincher Creek. This was without a doubt the worst front desk experience I have ever had. Lets start with checkin: there was none of the courtesy or information one usually gets. No “ you can find the wifi password here, our restaurant hours are this, our pool hours are this, ect. “. Just nothing. We did find the pool - only to discover you need to get a key at the front desk to open it. So off we go to get a key. Then once at the pool find out theres no towels- you need to get them at the front desk. Suggestion- maybe when someone is getting the key tell them and offer towels if needed. The towels by the way are slightly larger than a hand towel. Then there’s the advertised hot tub- good sized, lots of jets- but no way to turn them on. Back to the front desk to report and are told “we dont turn the jets on unless a maintenance person is here because it makes it cold”. What????? So- not a hot tub, just a hot bath. The room: the darkest , dingiest I can imagine. One small lamp in between both beds is only light . The toilet would only flush if you hold the handle down for 8 seconds. In fairness there are much nicer rooms- we saw them being cleaned and hotel had vacancy so not sure if it’s because we booked through Expedia? The worst though- checkout. I told him (same guy throughout all of this)-he never asked how our stay was- and he clearly couldn’t have cared less. Said not a word. My advice: spend more and stay at Ramada

I have stayed at many hotels- including another in Pincher Creek. This was without a doubt the worst front desk experience I have ever had. Lets start with checkin: there was none of the courtesy or information one usually gets. No “ you can find the wifi password here, our restaurant hours are this, our pool hours are this, ect. “. Just nothing. We did find the pool - only to discover you need to get a key at the front desk to open it. So off we go to get a key. Then once at the pool find out theres no towels- you need to get them at the front desk. Suggestion- maybe when someone is getting the key tell them and offer towels if needed. The towels by the way are slightly larger than a hand towel. Then there’s the advertised hot tub- good sized, lots of jets- but no way to turn them on. Back to the front desk to report and are told “we dont turn the jets on unless a maintenance person is here because it makes it cold”. What????? So- not a hot tub, just a hot bath. The room: the darkest , dingiest I can imagine. One small lamp in between both beds is only light . The toilet would only flush if you hold the handle down for 8 seconds. In fairness there are much nicer rooms- we saw them being cleaned and hotel had vacancy so not sure if it’s because we booked through Expedia? The worst though- checkout. I told him (same guy throughout all of this)-he never asked how our stay was- and he clearly couldn’t have cared less. Said not a word. My advice: spend more and stay at Ramada

Good

Good

Well rounded hotel. Front desk could be more helpful. You have to ask for pool keys and pool towels.

Well rounded hotel. Front desk could be more helpful. You have to ask for pool keys and pool towels.

I feel like my main complaint is that the hotel was just not well decorated and dated looking. There was one accent wall in dark grey. Most of the room was decorated in white. and the dark grey did not help. It felt like you were staying in a hospital room instead of a hotel. It was a hospital room with more comfortable beds.

Very clean. Staff was very nice.

Very clean. Staff was very nice.

I feel like my main complaint is that the hotel was just not well decorated and dated looking. There was one accent wall in dark grey. Most of the room was decorated in white. and the dark grey did not help. It felt like you were staying in a hospital room instead of a hotel. It was a hospital room with more comfortable beds.

Cold water tap did not work. There were socks found in the room upon arrival.

Cold water tap did not work. There were socks found in the room upon arrival.