Excellent service. The only thing is that I got charged $100 even though I have paid in full to hotels.com.

Even though this was only overnight stay, Entering the hotel and being greeted warmly by your front desk personnel was very pleasant. My check-in was quick and efficient. After getting to my room was very pleasantly surprised by how spacious and well kept the room was. King size bed very comfortable everything I needed for my quick overnight stay at the last minute. My only complaints were better lighting and signage to show where the hotel and its entrance is and better parking.

To whom it may concern: I’m originally from Delaware but I now live in Maryland. I came to this hotel since I had to attend a class in the area for the entire weekend. As soon as I checked in, I inquired to multiple people about valet. I was told that there is no valet and that the hotel does not have valet personnel employed but you have designated parking spots and lots for valet. I then proceeded to check-in which the check-in personnel were not friendly or welcoming at all nor was I given instructions on elevator location, checkout times it was almost like the service of a motel. If I wanted motel treatment, I would’ve stayed in a motel. Then when I went to my email it reads Bally’s Dover Downs Casino Resort. I went to Royal Prime restaurant with my 7pm reservation and the waitress/server was not very welcoming nor friendly. I actually spent a significant amount for money to award these amenities and to have a great experience and am disheartened that this did not happen during my stay. My recommendation is, if you’d like to give the feel of a “resort” like what is in the name of your establishment, it better suits your business to give the service that comes along with having a “resort”.

It's comfortable for my business travel close to the organization as well as the price point always great. It's an older building, while clean and decorated well for holidays. I will stay again.

Nice hotel. Parking sucks

Excellent, Excellent, Excellent! Very nice experience! We will highly recommend to friends and family!

I enjoyed it enough that I booked an additional six days.

First, the hotel or 3rd party vendor do not tell you about the 100.00 a night deposit for damages. Which you get back within 24 hours after check out. The furniture in the room is out dated. This hotel is in need of a serious upgrade for the price they charge per night. At best, I can see 70.00 a night fur the outdated furniture.