30/12/2017 Best advice is DON"T STAY THERE , the room (319) was far worse than any backpackers we have ever stayed in. White towels were thread bear and GREY. Bottom of bath/shower was dirty and handbasin plug didn"t work. TV was old, bulky 1970"s and difficult to view. Pool surroundings old and DIRTY, couldnt bring myself to have a swim NO GUEST"S COMPUTER IN LOBBY & WI FI WAS POOR Difficult to do on line boarding passes It's an Airport hotel, we arrived at 12.30 am tired and a little hungry. We couldn't get any milk or ice, no room service and only ONE drinking glass in entire room for two people. Time Square, shopping centre is a short distance away, however shuttle delivers you there only every 2 hours and picks you up every 2 hours Round trip 4 hours; too long if you have only a stop over $5.00 p/p each way any other time, yet they go past it on way to and from the Airport. WE question why you have it advertised on Hotels.com !!! Staff were very friendly and obviously embarassed by their management; we felt sorry for them

30/12/2017 Best advice is DON"T STAY THERE , the room (319) was far worse than any backpackers we have ever stayed in. White towels were thread bear and GREY. Bottom of bath/shower was dirty and handbasin plug didn"t work. TV was old, bulky 1970"s and difficult to view. Pool surroundings old and DIRTY, couldnt bring myself to have a swim NO GUEST"S COMPUTER IN LOBBY & WI FI WAS POOR Difficult to do on line boarding passes It's an Airport hotel, we arrived at 12.30 am tired and a little hungry. We couldn't get any milk or ice, no room service and only ONE drinking glass in entire room for two people. Time Square, shopping centre is a short distance away, however shuttle delivers you there only every 2 hours and picks you up every 2 hours Round trip 4 hours; too long if you have only a stop over $5.00 p/p each way any other time, yet they go past it on way to and from the Airport. WE question why you have it advertised on Hotels.com !!! Staff were very friendly and obviously embarassed by their management; we felt sorry for them

Overall it was a rather pleasant stay. The Hotel itself is old, about 20 years or so with the interior design to compliment that. Staff were pleasant and were always helpful for any queries that was asked. The room interior was also just as old and pleasant however, the bed was old and creaky (which meant every movement while on the bed was complimented by a creak). The tv itself was old even though on the paper printing, the TV was LCD but what we got was the old school CRT tv that has hardly any channels to go through. Internet so far was quite good, at least until a large group of users (clients) stayed as well. That's where the internet crashed and was not usable for the whole night. Food wise, can be improved in terms of choice for the buffet breakfast and most importantly, kept warm. Coffee was nice and thick. Tables were cleaned up as soon as possible and food replenished fast. Still a pleasant hotel to stay in with needs met at every possible corner.

Overall it was a rather pleasant stay. The Hotel itself is old, about 20 years or so with the interior design to compliment that. Staff were pleasant and were always helpful for any queries that was asked. The room interior was also just as old and pleasant however, the bed was old and creaky (which meant every movement while on the bed was complimented by a creak). The tv itself was old even though on the paper printing, the TV was LCD but what we got was the old school CRT tv that has hardly any channels to go through. Internet so far was quite good, at least until a large group of users (clients) stayed as well. That's where the internet crashed and was not usable for the whole night. Food wise, can be improved in terms of choice for the buffet breakfast and most importantly, kept warm. Coffee was nice and thick. Tables were cleaned up as soon as possible and food replenished fast. Still a pleasant hotel to stay in with needs met at every possible corner.

Came back here for a return stay. Comfortable and spacious room for a twin share. As a Muslim, I was very grateful for the provision of the prayer mat and Quran. Facilities are basic, but its the friendly staff that made the stay better. Pool was nice, Spa was nice, with a variety of treatment available. Shuttle service to Times Hotel are available at fixed frequency, and u can approach the friendly receptionist for taxi booking to take u elsewhere in Brunei. Only complaint is that some of the towels for the guests, are quite "dark"in colour. I think new towels are to be purchased sooner rather than later. Overall, a good stay in Orchid Garden.

Came back here for a return stay. Comfortable and spacious room for a twin share. As a Muslim, I was very grateful for the provision of the prayer mat and Quran. Facilities are basic, but its the friendly staff that made the stay better. Pool was nice, Spa was nice, with a variety of treatment available. Shuttle service to Times Hotel are available at fixed frequency, and u can approach the friendly receptionist for taxi booking to take u elsewhere in Brunei. Only complaint is that some of the towels for the guests, are quite "dark"in colour. I think new towels are to be purchased sooner rather than later. Overall, a good stay in Orchid Garden.

The hotel does not get five stars from me because everywhere is at least five miles away with taxis not too cheap. The hotel,offers a shuttle to a not very exciting Mall, otherwise pick the hotel up and move it to where the action (?) is and it would rate four stars in my book. The information in the book in our room was not accurate...many things had been cancelled like the In hotel travel agent and the times and places of the shuttle which failed to go there. I did book a shuttle to meet me at the airport but although the shuttle turned up it was not to meet me and my friend. The reception staff were very helpful and friendly but one of them didn't know what was going on and always had to refer to someone else before I got any answers. Breakfast fine and pool okay.

The hotel does not get five stars from me because everywhere is at least five miles away with taxis not too cheap. The hotel,offers a shuttle to a not very exciting Mall, otherwise pick the hotel up and move it to where the action (?) is and it would rate four stars in my book. The information in the book in our room was not accurate...many things had been cancelled like the In hotel travel agent and the times and places of the shuttle which failed to go there. I did book a shuttle to meet me at the airport but although the shuttle turned up it was not to meet me and my friend. The reception staff were very helpful and friendly but one of them didn't know what was going on and always had to refer to someone else before I got any answers. Breakfast fine and pool okay.

The staffs are very friendly and helpful. The room is not very new. But not bad at all. Good price and they have free airport shuttle also free shopping center shuttle as well. Not disappointed.

The staffs are very friendly and helpful. The room is not very new. But not bad at all. Good price and they have free airport shuttle also free shopping center shuttle as well. Not disappointed.

The most pleasant hotel to stay in Brunei

The most pleasant hotel to stay in Brunei

too many youth were there 250 noise no respect no security walk around

too many youth were there 250 noise no respect no security walk around

It is hard to make a comparison with other hotels in Brunei but for me it was not the one I can recommend strongly. The location was near to the airport and that is a good advantage for this hotel. However, I see that the sanitation of the hotel did not seem to be very good. For example, when I wanted to fill the hot water in my bath tub the water color looked to be brownish and I felt very bad. Also when I had a breakfast in the restaurant on the ground floor, I saw many fries on the fresh salad and could not touch them.

It is hard to make a comparison with other hotels in Brunei but for me it was not the one I can recommend strongly. The location was near to the airport and that is a good advantage for this hotel. However, I see that the sanitation of the hotel did not seem to be very good. For example, when I wanted to fill the hot water in my bath tub the water color looked to be brownish and I felt very bad. Also when I had a breakfast in the restaurant on the ground floor, I saw many fries on the fresh salad and could not touch them.

The room was fine. The food at the restaurant was very limited to Brunei taste... no Western options were available - very disappointing!

The room was fine. The food at the restaurant was very limited to Brunei taste... no Western options were available - very disappointing!

Build in 1999 and not a thing has been touched in any way ever since. So today old style and worn out. But originally a nice hotel. Wifi was better than expected.

Build in 1999 and not a thing has been touched in any way ever since. So today old style and worn out. But originally a nice hotel. Wifi was better than expected.

Will not stay in this hotel.again. it was very poor condition. No transport and taxi service is quite expensive. Nothing to do in this area

Will not stay in this hotel.again. it was very poor condition. No transport and taxi service is quite expensive. Nothing to do in this area

Had amazing stay at the hotel but the hotel looks tired now and needs refurbishment

Had amazing stay at the hotel but the hotel looks tired now and needs refurbishment

Carpet in the room has a noticeable (200mm) wearing tear, furnishing and bathroom are worn and dated. Towels are off white. Equipments such as TV, DVD player, Hair Dryer are not plugged in and requiring adaptor which the room doesnt have. Security safe in the room were locked and requested a couple times for it to be opened, but was never done. Staffs are pleasant and courteous but not 4 star service, needs training. There are only 40 taxis in Brunei as everyone has a car, need to know taxi driver number or make use of the Hotel Shuttle which is cheaper by half. Airport to this hotel by taxi was BND$20, $5 by hotel shuttle to airport...obviously robbed by taxi as new comer. Hotel to ICC by taxi was $10, by hotel shuttle $5. Hotel to Central Shopping Centre by hotel shuttle was $10. Hotel has free shuttle at nominated time, hourly.

Carpet in the room has a noticeable (200mm) wearing tear, furnishing and bathroom are worn and dated. Towels are off white. Equipments such as TV, DVD player, Hair Dryer are not plugged in and requiring adaptor which the room doesnt have. Security safe in the room were locked and requested a couple times for it to be opened, but was never done. Staffs are pleasant and courteous but not 4 star service, needs training. There are only 40 taxis in Brunei as everyone has a car, need to know taxi driver number or make use of the Hotel Shuttle which is cheaper by half. Airport to this hotel by taxi was BND$20, $5 by hotel shuttle to airport...obviously robbed by taxi as new comer. Hotel to ICC by taxi was $10, by hotel shuttle $5. Hotel to Central Shopping Centre by hotel shuttle was $10. Hotel has free shuttle at nominated time, hourly.

Clean , close and comfortable. Good for a transit stop with close access to airport and city if required. Food adequate but a bit dull. Staff curtious .

Clean , close and comfortable. Good for a transit stop with close access to airport and city if required. Food adequate but a bit dull. Staff curtious .

From the first moment I was happy in this hotel. After my arriving I could immediately have a sightseeing tour. Guide picked me up at the entrance of the hotel and we spent nice time together with other travellers to visit Water city at night, to see golden mosques at night lights and to go shopping in the shopping centre and old market. We had sea food for dinner, which was little bit strange but nice for me. I had good trip following day day too. The hotel taxi brought me to the centrum and I walked everywhere alone. It was great experience. I can recommend this hotel to everybody.

From the first moment I was happy in this hotel. After my arriving I could immediately have a sightseeing tour. Guide picked me up at the entrance of the hotel and we spent nice time together with other travellers to visit Water city at night, to see golden mosques at night lights and to go shopping in the shopping centre and old market. We had sea food for dinner, which was little bit strange but nice for me. I had good trip following day day too. The hotel taxi brought me to the centrum and I walked everywhere alone. It was great experience. I can recommend this hotel to everybody.

Location convenient for airport, but not so for town centre, although shuttle to shopping centres compensated to some extent. Service very good, and staff always courteous & helpful. Quiet hotel, not for the thrill seeker but a good relaxing stopover.

Location convenient for airport, but not so for town centre, although shuttle to shopping centres compensated to some extent. Service very good, and staff always courteous & helpful. Quiet hotel, not for the thrill seeker but a good relaxing stopover.