The beds for very uncomfortable and it’s very expensive

The beds for very uncomfortable and it’s very expensive

Very nice kids had fun, they put a 100$ hold on my card for any damage which took 100 I couldn’t spend at the lodge.:(

Awesome place to visit. There’s a lot for everyone to do. Great customer service, very clean , kid friendly environment and staff very helpful. Come to Great Wolf Lodge you will not be disappointed!

Good

Treatment from staff was horribleme and my family were treated Dorthy Dandridge my babies were disappointed and I was and am still disappointed.

Treatment from staff was horribleme and my family were treated Dorthy Dandridge my babies were disappointed and I was and am still disappointed.

The water park closed to early each evening.

The water park closed to early each evening.

Me and My Family Love It

Me and My Family Love It

Had a blast. Would love to return soon but it is a little pricey. Not just the room but everything else is a little costly but otherwise had an absolute fantastic time

Had a blast. Would love to return soon but it is a little pricey. Not just the room but everything else is a little costly but otherwise had an absolute fantastic time

Horrible hotel; Horrible service; money-grabbing! Stay away!

Horrible hotel; Horrible service; money-grabbing! Stay away!

My son was hit by other person and the manger was very helpful....the staff in the game area were very rude and not very helpful. Staff didnt informed us before we got there that its extra 300 for the stay and 15 a day for parking....

My son was hit by other person and the manger was very helpful....the staff in the game area were very rude and not very helpful. Staff didnt informed us before we got there that its extra 300 for the stay and 15 a day for parking....

The room size, cleanliness and proximity to tennis center were great!

The room size, cleanliness and proximity to tennis center were great!

Everything is old and outdated. Arcade barely worked. The magic wands were super expensive and didn’t work. The carpet is real dirty. Rooms are outdated

Awesome time, will definitely be back.

Everything is old and outdated. Arcade barely worked. The magic wands were super expensive and didn’t work. The carpet is real dirty. Rooms are outdated

Awesome time, will definitely be back.

I love it. Everyone in the staff were friendly and professional. The room was Clean and beautifull. My husband like the text that he received in the First night about anything thst we need he can text. When he did it to request Clean towels the response was so fast thst he was amazed. Thank you so much for 5 days vacation. It was the best.

I love it. Everyone in the staff were friendly and professional. The room was Clean and beautifull. My husband like the text that he received in the First night about anything thst we need he can text. When he did it to request Clean towels the response was so fast thst he was amazed. Thank you so much for 5 days vacation. It was the best.

We were staying at the hotel as a couple because it was close to the Cincinnati Open (Tennis). We did not have high expectations but even so it was worse than we expected. Albeit extra friendly, the staff members lack knowledge in most areas. They did not know how to add our HHonors number to the reservation; they did not know why the hotel could not process our credit card charges (even though it showed up on our credit card bill). They did not explain at check-in that the guest has to request that the room be cleaned and the process for that to occur. When we did request it, it did not occur, so we came back to an unclean room at the end of the day even though we'd requested that the room be cleaned. The food in the main cafeteria for breakfast was possibly the worst Ive had in several years (although the staff is friendly). The hotel feels like it's filed for bankruptcy. There were popcorn crumbs in one of the halls that stayed there for 2 whole days! We did meet some folks with kids who seemed to be enjoying themselves, so perhaps if primarily visiting it for the water park, that may be good but keep very low expectations for everything else.

We were staying at the hotel as a couple because it was close to the Cincinnati Open (Tennis). We did not have high expectations but even so it was worse than we expected. Albeit extra friendly, the staff members lack knowledge in most areas. They did not know how to add our HHonors number to the reservation; they did not know why the hotel could not process our credit card charges (even though it showed up on our credit card bill). They did not explain at check-in that the guest has to request that the room be cleaned and the process for that to occur. When we did request it, it did not occur, so we came back to an unclean room at the end of the day even though we'd requested that the room be cleaned. The food in the main cafeteria for breakfast was possibly the worst Ive had in several years (although the staff is friendly). The hotel feels like it's filed for bankruptcy. There were popcorn crumbs in one of the halls that stayed there for 2 whole days! We did meet some folks with kids who seemed to be enjoying themselves, so perhaps if primarily visiting it for the water park, that may be good but keep very low expectations for everything else.

Great place! Clean room!

Great place! Clean room!

The pool had bandaids everywhere. Even on the second day we came to the pool it wasn't cleaned because all the bandaids and everything was laying around. Also so many hidden charges when you check in

The pool had bandaids everywhere. Even on the second day we came to the pool it wasn't cleaned because all the bandaids and everything was laying around. Also so many hidden charges when you check in

The room was good but there were gnats around the microwave. I think you should get more comfortable pillows. They were horrible.