Lovely place to stay

Lovely place to stay

The property needs some serious modernisation and renovation. It has a lot of potentials but, sadly, the property is not really looked after and it is only going to get worse. Unclean condition, unfriendly staff, limited breakfast option (but they still charge £17.50 for an adult). I would never go back to this disgusting place again.

The property needs some serious modernisation and renovation. It has a lot of potentials but, sadly, the property is not really looked after and it is only going to get worse. Unclean condition, unfriendly staff, limited breakfast option (but they still charge £17.50 for an adult). I would never go back to this disgusting place again.

Checking in was told where room was and breakfast times. No mention of services and facilities and how to book things like the pool let alone where they are. Room was basic no dressing table or safe despite the amenities stating so when booking. No bathrobes in the room and reception desk was mostly unmanned. The room had cobwebs around the windows and parts of the internal walls. Room cleaning was minimal with little evidence of bedsheets being turned over. Drinking glasses and water replacement was inconsistent with bath towels inconsistently replaced where we had one bath towel and multiple hand towels provided as a substitute despite two of us staying. Seeing the housekeeping team sprawled on the steps relaxing indicating the level of the housekeeping service. The breakfast was disappointing as the tea came late on two occasions after reminders for it. Vegetarian options was available but when requested for omelettes was told they don’t do them or unavailable despite other guests being offered and getting them after us. Overall, was disappointed with the experience and the service received.

Room was amazing - one of the best we’ve ever stayed in. Shame about the food - evening meal average at best and cold. Buffet English breakfast was stone cold and soggy - inedible. I’d recommend a stay but go out to eat and have a lie in instead of breakfast.

Room was amazing - one of the best we’ve ever stayed in. Shame about the food - evening meal average at best and cold. Buffet English breakfast was stone cold and soggy - inedible. I’d recommend a stay but go out to eat and have a lie in instead of breakfast.

Checking in was told where room was and breakfast times. No mention of services and facilities and how to book things like the pool let alone where they are. Room was basic no dressing table or safe despite the amenities stating so when booking. No bathrobes in the room and reception desk was mostly unmanned. The room had cobwebs around the windows and parts of the internal walls. Room cleaning was minimal with little evidence of bedsheets being turned over. Drinking glasses and water replacement was inconsistent with bath towels inconsistently replaced where we had one bath towel and multiple hand towels provided as a substitute despite two of us staying. Seeing the housekeeping team sprawled on the steps relaxing indicating the level of the housekeeping service. The breakfast was disappointing as the tea came late on two occasions after reminders for it. Vegetarian options was available but when requested for omelettes was told they don’t do them or unavailable despite other guests being offered and getting them after us. Overall, was disappointed with the experience and the service received.

This may have been 4 star once but it definitely isnt now. We stayed in a cabin and it was filthy. The floor clearly hasnt been mopped in ages. Dont remove your shoes in white socks!! The sofa had god only knows what white stains on and nearly all of the sheets were marked. Human hair in one bed. The fridge also had a big mouldy smear of something in it and in the wardrobe has never even seen a hover. Anyway, pictures tell a thousand words. It didnt get any better at breakfast. The seats are in a disgusting state and i really wasnt happy about sitting on them. The two members of staff were clearly struggling to accommodate the handful of guests down for breakfast and most of the food was running out and not being replaced. Not good enough considering the extra cost. I stay in hotels all over the country every week and this is definitely one of the dirtiest ive stayed in. I would not go back. The staff were well mannered in general. Its a shame because the place is lovely and could be amazing, but it needs some money spending on it. Start with cleaners!

This may have been 4 star once but it definitely isnt now. We stayed in a cabin and it was filthy. The floor clearly hasnt been mopped in ages. Dont remove your shoes in white socks!! The sofa had god only knows what white stains on and nearly all of the sheets were marked. Human hair in one bed. The fridge also had a big mouldy smear of something in it and in the wardrobe has never even seen a hover. Anyway, pictures tell a thousand words. It didnt get any better at breakfast. The seats are in a disgusting state and i really wasnt happy about sitting on them. The two members of staff were clearly struggling to accommodate the handful of guests down for breakfast and most of the food was running out and not being replaced. Not good enough considering the extra cost. I stay in hotels all over the country every week and this is definitely one of the dirtiest ive stayed in. I would not go back. The staff were well mannered in general. Its a shame because the place is lovely and could be amazing, but it needs some money spending on it. Start with cleaners!

All the staff are lovely and very hospitable . The room were clean, gorgeous, and comfortable and the bar and the restaurant are also in very nice atmosphere. Absolutely highly recommend!

All the staff are lovely and very hospitable . The room were clean, gorgeous, and comfortable and the bar and the restaurant are also in very nice atmosphere. Absolutely highly recommend!

This is a Mansion hotel at a golf course. The deluxe room was large but lacks any wow factor. The room was dated. I thought the price was high for what it was

This is a Mansion hotel at a golf course. The deluxe room was large but lacks any wow factor. The room was dated. I thought the price was high for what it was

Wonderful room although surprised not to have aircon for this price point. Check out at 10am is noticeably different to other hotels like this and the breakfast only comes with a small tea plate which is annoying for a hotel with this potential at this price point

Wonderful room although surprised not to have aircon for this price point. Check out at 10am is noticeably different to other hotels like this and the breakfast only comes with a small tea plate which is annoying for a hotel with this potential at this price point

We stayed in a lodge, it was clean and spacious but not luxurious, lightbulbs in the bathrooms not working and a general slightly tired feel, not worth £279 per night on the weekend.

We stayed in a lodge, it was clean and spacious but not luxurious, lightbulbs in the bathrooms not working and a general slightly tired feel, not worth £279 per night on the weekend.

Historical, spacious room, wonderful garden and yard.

Historical, spacious room, wonderful garden and yard.

We stayed in the Accesible Lodge (Number 6) as our daughter is disabled. Great space and layout. I did suggest to the hotel, as we left, it would be good if the bathrooms could have a really good spruce up due to the mould and drain smells which were rather unpleasant. It would benefit the next visitors! They also need to fix some light switches that don't work around the lodge. A few handles were loose too. It just needs a full inspection by a handy person. Other than this space worked for us and it's in a good location!

We thought the hotel was amazing- one of the most welcoming and relaxing places we have stayed! The historic building was beautiful and the lobby, enchanting- like going into a National Trust property. Our room was gorgeous- dual aspect with views of the garden. Our queen sized bed was so comfortable and the linens, high quality- even our son’s sofa bed was comfortable and nicely made up (not like in other hotels where he usually has to put up with a grim bed). The decor looked fresh and the carpets were new. We had dinner on the evening which was great- good choices and good standard. We liked the atmosphere in the hotel the most as the staff were helpful and welcoming. They let us park right outside the door, they brought us a simple breakfast and a jug of milk in the morning as we had to check out before 8am. The place wasn’t the ‘poshest’ or massively salubrious but we felt it was homely, had interesting history and had character. Thank you for a lovely stay!

We stayed in the Accesible Lodge (Number 6) as our daughter is disabled. Great space and layout. I did suggest to the hotel, as we left, it would be good if the bathrooms could have a really good spruce up due to the mould and drain smells which were rather unpleasant. It would benefit the next visitors! They also need to fix some light switches that don't work around the lodge. A few handles were loose too. It just needs a full inspection by a handy person. Other than this space worked for us and it's in a good location!

We thought the hotel was amazing- one of the most welcoming and relaxing places we have stayed! The historic building was beautiful and the lobby, enchanting- like going into a National Trust property. Our room was gorgeous- dual aspect with views of the garden. Our queen sized bed was so comfortable and the linens, high quality- even our son’s sofa bed was comfortable and nicely made up (not like in other hotels where he usually has to put up with a grim bed). The decor looked fresh and the carpets were new. We had dinner on the evening which was great- good choices and good standard. We liked the atmosphere in the hotel the most as the staff were helpful and welcoming. They let us park right outside the door, they brought us a simple breakfast and a jug of milk in the morning as we had to check out before 8am. The place wasn’t the ‘poshest’ or massively salubrious but we felt it was homely, had interesting history and had character. Thank you for a lovely stay!

Stunning place! Exceptionally friendly staff members, beautiful decor (our room especially - wow!) and lovely grounds.

Stunning place! Exceptionally friendly staff members, beautiful decor (our room especially - wow!) and lovely grounds.

The hotel and grounds are beautiful. The bedrooms are spacious and clean with very well designed interior. The restaurant l would never use again ! Expensive, very poor quality food and the service was very terrible.

Very relaxing, welcoming & beautiful place. Our grandson loved it as it was his first visit to the place, being seven years old he made sure not to miss anything taking photos.

The hotel and grounds are beautiful. The bedrooms are spacious and clean with very well designed interior. The restaurant l would never use again ! Expensive, very poor quality food and the service was very terrible.

Very relaxing, welcoming & beautiful place. Our grandson loved it as it was his first visit to the place, being seven years old he made sure not to miss anything taking photos.

The restaurant was terrible, waited two hours for the main course. Then we waited an hour for dessert, all four desserts were different from what was ordered. There was even a desert not available, so they just gave two large plates of ice cream to my 4-year-old daughter.

The restaurant was terrible, waited two hours for the main course. Then we waited an hour for dessert, all four desserts were different from what was ordered. There was even a desert not available, so they just gave two large plates of ice cream to my 4-year-old daughter.