We love Best Western, the stay this time was good, better breakfast at the Phoenix Downtown location. We experienced problem with the AC. The unit appeared to struggle pushing out cool air. During our first evening, we reported that the unit would make a loud jackhammer noise every twenty minutes. I reported it to the front desk and the counter person said she would have maintenance look at it. The unit continued to make the noise during both nights of stay. We kind of got used to it. I did again upon checking out let the young lady at the front desk know. She again said a work order would be initiated.

We love Best Western, the stay this time was good, better breakfast at the Phoenix Downtown location. We experienced problem with the AC. The unit appeared to struggle pushing out cool air. During our first evening, we reported that the unit would make a loud jackhammer noise every twenty minutes. I reported it to the front desk and the counter person said she would have maintenance look at it. The unit continued to make the noise during both nights of stay. We kind of got used to it. I did again upon checking out let the young lady at the front desk know. She again said a work order would be initiated.

Very nice facility

Very nice facility

Really close to most everything. I loved it. I would tell everyone to go to Best Western.

Really close to most everything. I loved it. I would tell everyone to go to Best Western.

Good size rooms and breakfast was well prepared.

Good size rooms and breakfast was well prepared.

Loved everything about this Best Western ! Clean,quiet and the staff is very friendly and helps in any way possible. Their free breakfast was really good with a lot of options. I will definitely be staying here again!!!

Loved everything about this Best Western ! Clean,quiet and the staff is very friendly and helps in any way possible. Their free breakfast was really good with a lot of options. I will definitely be staying here again!!!

Loved it

Loved it

Overall great facility - could use new towels, but things were clean and breakfast was great!

Overall great facility - could use new towels, but things were clean and breakfast was great!

It was a good stay

It was a good stay

Love to your hotel your breakfast was wonderful. Rooms were nice and accommodating and clean. Staff was very very friendly. We will definitely stay there again. And the price was very reasonable.

Love to your hotel your breakfast was wonderful. Rooms were nice and accommodating and clean. Staff was very very friendly. We will definitely stay there again. And the price was very reasonable.

Very quiet and clean. Breakfast was awesome as well.

Very quiet and clean. Breakfast was awesome as well.

Staff wasn’t very helpful.

Staff wasn’t very helpful.

An ok location if you’re in a pinch but I wouldn’t recommend. Just in an odd location.

An ok location if you’re in a pinch but I wouldn’t recommend. Just in an odd location.

Great place to stay with a good breakfast and friendly staff.

Very good policy concerning dogs

Very good policy concerning dogs

Nice!

Nice!

It an excellent hotel and ;location, shopping is next door.

It an excellent hotel and ;location, shopping is next door.

I arrived and everything was fine until i went to take a shower before bed. I went onto the shower and found that a shower curtain was missing so I had to go down to ask for one because the front desk was not answering. Then i went to pull out the extra bed that is in the sofa and there were no sheets, blankets or pillows. At this point my so and myself were so tired we just shared the beed instead of going down to get blankets. We then both tossed and turned all night on a mattress that was the hardest matress i have ever slept on. My son literally wokeup in the middle of the biggt and said "this matress sucks!". It was absolutely miserably. I didnt get a chance to complain at the front because we had to be on the road by 6am to do a 13 hour drive back to reno. I will never stay at this hotel again!!! Oh and when I got up at 5am to make my coffee the coffee machine was also broken. So I had to be up later than i wanted because i had to locate a shower curtain, share a bed because there was no blankets for the second bed, crap sleep because bed was so uncomfortable and didnt even get coffee because the machine was broken!