Extremely helpful staff.

Extremely helpful staff.

A really enjiyabke experience as the staff were so welcoming and there was a warmth about them that woukd maje you want to return

A really enjiyabke experience as the staff were so welcoming and there was a warmth about them that woukd maje you want to return

After I checked in, reception called and said I could come for a welcome drink at the bar. After I went out for dinner, I went in to reception and told them that I was going to have my welcome drink. She rang the bartender who was in back. Bartender asked me what I wanted, I chose a beer. She asked for my room number. Upon checking out the next morning, the guy at the desk charged me 4Euro for the beer. I told him they called and offered me a welcome drink. He said beer is not included! Are you kidding me? No one said beer wasn't included while I ordered it as my welcome drink. He said, no, beer is not included as a welcome drink. I was in a hurry, so reluctantly paid the 4E and didn't feel like arguing at 8am. The hostile I stayed at the night before in Milan allowed any mixed drink, beer, juice, coffees, etc as their welcome drink, no exceptions. Very poor showing for the Welcome Hotel...not such a Welcoming service attitude.

After I checked in, reception called and said I could come for a welcome drink at the bar. After I went out for dinner, I went in to reception and told them that I was going to have my welcome drink. She rang the bartender who was in back. Bartender asked me what I wanted, I chose a beer. She asked for my room number. Upon checking out the next morning, the guy at the desk charged me 4Euro for the beer. I told him they called and offered me a welcome drink. He said beer is not included! Are you kidding me? No one said beer wasn't included while I ordered it as my welcome drink. He said, no, beer is not included as a welcome drink. I was in a hurry, so reluctantly paid the 4E and didn't feel like arguing at 8am. The hostile I stayed at the night before in Milan allowed any mixed drink, beer, juice, coffees, etc as their welcome drink, no exceptions. Very poor showing for the Welcome Hotel...not such a Welcoming service attitude.

Everything is good. It would be perfect if the internet speed can be improved.

Everything is good. It would be perfect if the internet speed can be improved.

Nice place with very friendly staff and generous breakfast.

Nice place with very friendly staff and generous breakfast.

It’s ok

It’s ok

The staff was very friendly and helpful. Breakfast had decent options to choose from. The room was quite comfortable, with toiletries and a hairdryer. The 2 elevators were also a big help along with the ample underground parking. I would certainly stay here again.

The staff was very friendly and helpful. Breakfast had decent options to choose from. The room was quite comfortable, with toiletries and a hairdryer. The 2 elevators were also a big help along with the ample underground parking. I would certainly stay here again.

Everything is fine, but it is better to have coffee maker in the room.

Everything is fine, but it is better to have coffee maker in the room.

This hotel was recommended to me and I understand why. Very welcoming and my diner with pasta and mushrooms was so good ! Many thanks !

This hotel was recommended to me and I understand why. Very welcoming and my diner with pasta and mushrooms was so good ! Many thanks !

staff, especially front desk were fantastic

staff, especially front desk were fantastic

This is a newer hotel with good amenities. However, the staff makes it a stand out for travelers. The desk personnel, I wish I got the names, spent time and energy to arrange for a van driver for the six of us both to the train station and the airport. She also painstakingly plotted out the best train route for us to take on a day trip to Lake Como with multiple options for transfers and returns. Be sure to ask for dining spots, they know the best in the area. Too bad the restaurant was not open, and on a weekend too, so we had to eat dinners out at Daisy's and the pizza place outside the hotel door. We returned late from Como and the night clerk provided us with napkins, a knife and beverages so that we could enjoy our pizza outside on their little but nice patio. Beds are very hard but the pillows were fluffy.

This is a newer hotel with good amenities. However, the staff makes it a stand out for travelers. The desk personnel, I wish I got the names, spent time and energy to arrange for a van driver for the six of us both to the train station and the airport. She also painstakingly plotted out the best train route for us to take on a day trip to Lake Como with multiple options for transfers and returns. Be sure to ask for dining spots, they know the best in the area. Too bad the restaurant was not open, and on a weekend too, so we had to eat dinners out at Daisy's and the pizza place outside the hotel door. We returned late from Como and the night clerk provided us with napkins, a knife and beverages so that we could enjoy our pizza outside on their little but nice patio. Beds are very hard but the pillows were fluffy.

This hotel was very convenient for my business trip. Very comfortable and air conditioned. The pizza place next door is one of the best around and therefore it all worked nicely for me.

This hotel was very convenient for my business trip. Very comfortable and air conditioned. The pizza place next door is one of the best around and therefore it all worked nicely for me.