the restaurants are not worth it

the restaurants are not worth it

Everything about our stay was phenomenal. The hotel, pools, beach were all amazing and the staff was totally welcoming and accommodating for our family, including a 2 yr old and a 5 mth baby. Ebin was the sweetest in the restaurant, making our omelettes each morning and helping out my 2 yr old with picking her own items, what a treat! Thank you to everyone for the white glove experience! We will most definitely be back! 😁

Everything about our stay was phenomenal. The hotel, pools, beach were all amazing and the staff was totally welcoming and accommodating for our family, including a 2 yr old and a 5 mth baby. Ebin was the sweetest in the restaurant, making our omelettes each morning and helping out my 2 yr old with picking her own items, what a treat! Thank you to everyone for the white glove experience! We will most definitely be back! 😁

Wonderful resort property! Worth the $’

This property and grounds were amazing. The staff was so welcoming and warm and we were pampered throughout our stay. The rooms were comfortable and quite spacious. The dining in Teca was really spectacular. We all had different dishes and they all surpassed our expectations. The pools, hot tubs and grounds were beautiful and well kept. They have so many activities that are included and make your stay so memorable. Thank you!

Very clean, great amenities and location, on a beautiful beach

Wonderful resort property! Worth the $’

This property and grounds were amazing. The staff was so welcoming and warm and we were pampered throughout our stay. The rooms were comfortable and quite spacious. The dining in Teca was really spectacular. We all had different dishes and they all surpassed our expectations. The pools, hot tubs and grounds were beautiful and well kept. They have so many activities that are included and make your stay so memorable. Thank you!

Very clean, great amenities and location, on a beautiful beach

Next to marina for ease of boat rental

Next to marina for ease of boat rental

3 days and no hot water for a shower. Absolutely unacceptable for a hotel of such supposedly high class. $ 50 discount is nowhere near acceptable

3 days and no hot water for a shower. Absolutely unacceptable for a hotel of such supposedly high class. $ 50 discount is nowhere near acceptable

The location , grounds and views from this property are outstanding. The rooms are a little dated but the friendliness of the staff , the wide range of activities and the spectacular location , gardens and views over the lake far make up for it.

The location , grounds and views from this property are outstanding. The rooms are a little dated but the friendliness of the staff , the wide range of activities and the spectacular location , gardens and views over the lake far make up for it.

Decor inappropriate mismatch of design… aged rooms… mediocre meals… Upper pool area actually ugly and dated. The hotel felt deserted in certain areas and worn out and unattractive in all areas.

Decor inappropriate mismatch of design… aged rooms… mediocre meals… Upper pool area actually ugly and dated. The hotel felt deserted in certain areas and worn out and unattractive in all areas.

We had a great stay. The location and scenery is fantastic. The staff was super friendly and courteous.

We had a great stay. The location and scenery is fantastic. The staff was super friendly and courteous.

Staff was extremely friendly and courteous. Room was spotless and very comfortable. Plenty of options for food and beverages. Will definitely come again.

Staff was extremely friendly and courteous. Room was spotless and very comfortable. Plenty of options for food and beverages. Will definitely come again.

We had an amazing experience at the JW. Staff are cery friendly and help. Will definitely going back

Food needs a major update! I got terrible food poisoning or something that make me vomit from 12-4am! I had the lentil salad from Lakes restaurant. It has taken me the better part of two days to recover. Also the hamburgers were burnt and the food took over 45 minutes to come! We are frequent visitors but will bring our own food next visit. Very disappointing for such a lovely resort.

Food needs a major update! I got terrible food poisoning or something that make me vomit from 12-4am! I had the lentil salad from Lakes restaurant. It has taken me the better part of two days to recover. Also the hamburgers were burnt and the food took over 45 minutes to come! We are frequent visitors but will bring our own food next visit. Very disappointing for such a lovely resort.

We had an amazing experience at the JW. Staff are cery friendly and help. Will definitely going back

Sadly overall this hotel was an underwhelming experience. From check in to check out we experienced issues. It was my husbands 50th birthday and we were five in our family. To start they could not find our reservation with Expedia and said, “it has not arrived to us yet” My comment was “I booked July 13th and did the online checkin.” We went to eat something and waited 45 minutes - they still didn’t find it but they checked us in anyway. Our room had 3 towels and no bedding for the second bed. Considering we were obviously 5 people and paying $1000 a night seems like a very illogical oversight. The next day we ate the buffet for breakfast, the food was cold. We ate in the same restaurant for dinner and the buffet was cold again with flies all over it. When we talked to the manager about it, we received a lame excuse that there are a lot of children at the resort so they don't cover the food. The coffee was also cold anywhere we got coffee on the resort. The burger on the menu is the best option for food for sure. The prices are steep and the quality lacking. The public washrooms were filthy, there were towels all over the place but good luck finding them at the pool. The staff is friendly and attentive but overall the property seems like no real hotel management leadership. At the end of our stay we could not wait to leave and the icing on the cake I was overcharged by $3000 on my bill that I know have to deal with.

Sadly overall this hotel was an underwhelming experience. From check in to check out we experienced issues. It was my husbands 50th birthday and we were five in our family. To start they could not find our reservation with Expedia and said, “it has not arrived to us yet” My comment was “I booked July 13th and did the online checkin.” We went to eat something and waited 45 minutes - they still didn’t find it but they checked us in anyway. Our room had 3 towels and no bedding for the second bed. Considering we were obviously 5 people and paying $1000 a night seems like a very illogical oversight. The next day we ate the buffet for breakfast, the food was cold. We ate in the same restaurant for dinner and the buffet was cold again with flies all over it. When we talked to the manager about it, we received a lame excuse that there are a lot of children at the resort so they don't cover the food. The coffee was also cold anywhere we got coffee on the resort. The burger on the menu is the best option for food for sure. The prices are steep and the quality lacking. The public washrooms were filthy, there were towels all over the place but good luck finding them at the pool. The staff is friendly and attentive but overall the property seems like no real hotel management leadership. At the end of our stay we could not wait to leave and the icing on the cake I was overcharged by $3000 on my bill that I know have to deal with.

I have been here multiple times and enjoyed it 6-7 years in a row. My friends and I paid a huge bill for the steak house it was mediocre at best. The lifeguards by the lake were awful not in duty for the play area. The service was average cafe closes early nowhere to get coffee. 60 dollars for two glasses of wine at the bar. It was okay this time not more.

I have been here multiple times and enjoyed it 6-7 years in a row. My friends and I paid a huge bill for the steak house it was mediocre at best. The lifeguards by the lake were awful not in duty for the play area. The service was average cafe closes early nowhere to get coffee. 60 dollars for two glasses of wine at the bar. It was okay this time not more.

Fabulous luxury resort sitting high above Lake Rousseau with all amenities at your fingertips including golf, swimming, boating, dining and great vistas.

First of all, the property is stunning and absoloutly amazing. The views from all over are truly breathtaking. The property alone is enough motivation to return. A couple things to keep in mind though.. Stairs. Lots of stairs. A million stairs.. walking the property and getting down to the beach is a work out. Not easy to get up and down quickly, so plan a head. Housekeeping should be better at this pricepoint. Rooms equipped with kitchens.. but not cleaned thoroughly. If people are eating in the room.. you need to vacuum. Crumbs will happen and they are obvious evidence the cleaning was not thorough. Pools dont have food or drink service. You can bring your own snacks.. but would be nice to be able to have a drink by/in the pool, or a bar nearby. No gift shop.. just a very small coffee shop with toiletries and snacks for sale, open for limited hours. Service is not bad necessarily, but it is not impressive either. At this price point and quality of property.. you would expect staff going the extra mile to cater to the guests. Overall, the stay was wonderful and we will be back. Travelled with children and we did not get to do every activity - not enough time and the pool seemed to be the main highlight.