The hotel is dirty, the kitchen area there is food on the surfaces of the cabinets, the carpets are dirty, and my door did not shut properly with having to shut it by slamming against it There was no fresh-brewed coffee, and the coffee in the coffee machine was of disgusting industrial quality. The machine and the area around it were filthy.

The hotel is dirty, the kitchen area there is food on the surfaces of the cabinets, the carpets are dirty, and my door did not shut properly with having to shut it by slamming against it There was no fresh-brewed coffee, and the coffee in the coffee machine was of disgusting industrial quality. The machine and the area around it were filthy.

Very nice property. Clean. Checkin was easy and very quick. Staff was very friendly. Room very nice Large with full kitchen. Highly recommended.

Very nice property. Clean. Checkin was easy and very quick. Staff was very friendly. Room very nice Large with full kitchen. Highly recommended.

Hotel staff was great. My room was backed up to the elevator and I could hear it all night along with some sort of water heater noise.

Hotel staff was great. My room was backed up to the elevator and I could hear it all night along with some sort of water heater noise.

I was very disappointed when we ran out of toilet paper early in the morning and there was no extras anywhere in the room. I also discovered the there was trash in the trash can under the sink which had multiple Q-tips, an empty toilet paper roll and the paper from around the toilet paper. The thing that hold the body wash, shampoo, and conditioner bottles on the wall of the shower was not locked in so the all fell on the floor when I tried to use them. The desk clerk was very kind and offered to send housekeeping to our room which I declined. We have stayed at several Candle Wood Suites and never had anything like this happen before. The desk clerk gave me what I needed since we were checking out in a few hours anyway. Housekeeping obviously did a really poor job on the room. It made me wonder about the bed then, gross!!!

I was very disappointed when we ran out of toilet paper early in the morning and there was no extras anywhere in the room. I also discovered the there was trash in the trash can under the sink which had multiple Q-tips, an empty toilet paper roll and the paper from around the toilet paper. The thing that hold the body wash, shampoo, and conditioner bottles on the wall of the shower was not locked in so the all fell on the floor when I tried to use them. The desk clerk was very kind and offered to send housekeeping to our room which I declined. We have stayed at several Candle Wood Suites and never had anything like this happen before. The desk clerk gave me what I needed since we were checking out in a few hours anyway. Housekeeping obviously did a really poor job on the room. It made me wonder about the bed then, gross!!!

Staff needs a course in being friendly and not act like they are doing the public a favor by checking them in.

Staff needs a course in being friendly and not act like they are doing the public a favor by checking them in.

The hotel was excellent. It was very clean and the bed was comfortable.

The hotel was excellent. It was very clean and the bed was comfortable.

Walked in and the lobby smelled like an auto repair shop. There were a bunch of guys sitting in the lobby who apparently worked in the oil fields. That smell continued throughout the elevator and hallways. We were given our room key. We opened the door. The room looked like a tornado went through it. It was filthy. Oops gave us a room that was occupied. Changed rooms. Had to continue smell the nasty oil and dirt sweat.

Walked in and the lobby smelled like an auto repair shop. There were a bunch of guys sitting in the lobby who apparently worked in the oil fields. That smell continued throughout the elevator and hallways. We were given our room key. We opened the door. The room looked like a tornado went through it. It was filthy. Oops gave us a room that was occupied. Changed rooms. Had to continue smell the nasty oil and dirt sweat.

The first room 213 spelled so musty and the bed was kind of messy so not sure if clean. Was given a new room 319 which did not smell musty but the shower was old and the shower door disgusting with corrosion. Needs replaced bad. Overall room was clean. Have paid the same and even less for other hotels and had much better rooms.

The first room 213 spelled so musty and the bed was kind of messy so not sure if clean. Was given a new room 319 which did not smell musty but the shower was old and the shower door disgusting with corrosion. Needs replaced bad. Overall room was clean. Have paid the same and even less for other hotels and had much better rooms.

Property is run down and staff attempted multiple additional charges to my credit card. Thank goodness for fraud alerts.

Property is run down and staff attempted multiple additional charges to my credit card. Thank goodness for fraud alerts.

Clean friendly convenient.

On the what did you not like, let me say our bill was totally messed up. It started on check in. I asked to move the bill to another credit card. She took a few minutes working on it and said it was taken care of. The day before we checked out i checked again because it was 125.00 dollars more then we paid. Once again the front desk worked on it and said it was corrected. The morning of check out the bill was now on 2 credit cards and no longer pending but charged. My wife went down this time to see what was going on with on with 2 bills now. Upon talking to Crystal who was now annoyed, my wife asked have i done something wrong? Crystal replied your first mistake was booking through EXPEDIA. It was downhill from there. It did get corrected after one or two more calls after we got home. We were advised to book through the hotel and not through Expedia . What does Expedia think of the Operations Manager of Candlewoods response concerning this? As a customer of Expedia this is how we were treated. David Sharp

This was the first time staying with Candlewood and this will now be my first choice when looking for hotels in the future

The staff was very friendly and everything, down to the shower was great!!

The staff was very friendly and everything, down to the shower was great!!

Amazing clean suite with really well appointed kitchenette. Wish our stay had been longer so we could have used the suite to the maximum. Bed was very comfortable and ever thing was very clean.

Amazing clean suite with really well appointed kitchenette. Wish our stay had been longer so we could have used the suite to the maximum. Bed was very comfortable and ever thing was very clean.

Awesome Experience...Staff, room and amenities all first class.

Awesome Experience...Staff, room and amenities all first class.

We got in late and really just needed a place to crash, but the rooms were awesome, clean, and comfortable. Made me regret that we were not staying longer. Reception was also friendly and helpful.

We got in late and really just needed a place to crash, but the rooms were awesome, clean, and comfortable. Made me regret that we were not staying longer. Reception was also friendly and helpful.

Good service. Good room. Good facilities. Employees did not wear nor enforce mask wearing.

Good service. Good room. Good facilities. Employees did not wear nor enforce mask wearing.

I had reservations to stay at this hotel. But was never informed that this hotel was closed due to a fire. Neither the hotel or hotels.com informed me of this. But charged me for the room anyway and they won't refund my money. I won't be using candlewood suites hotels or hotels.com ever again.