Great location and nice decor

Great location and nice decor

The best hotel very good and very clean

The best hotel very good and very clean

Pool is open until 6pm. The HOA controls the pool and not the hotel. The pool is basically a place to relax but not a party place. The restaurant is below average and most of the staff was amazing! The lobby is extremely small and it reminded me of a cheap hotel. For what you pay at this hotel you can have much better alternatives if a 5 star experience is what you are looking for!

Pool is open until 6pm. The HOA controls the pool and not the hotel. The pool is basically a place to relax but not a party place. The restaurant is below average and most of the staff was amazing! The lobby is extremely small and it reminded me of a cheap hotel. For what you pay at this hotel you can have much better alternatives if a 5 star experience is what you are looking for!

Outdated hotel… staff were amazing and welcoming!

Outdated hotel… staff were amazing and welcoming!

Great.

Great.

The W hotel was absolutely stunning. The rooms were extremely spacious and clean. I was greeted with respect instantly by the amazing staff. Upon my arrival, they even upgraded my basic room and gave me a balcony view. I have stayed at multiple hotels in Miami and none of them compare to the W hotel. I will be a regular and will recommend this hotel to anybody! Pricy - but worth every penny.

Not having a restaurant open for dinner was not convenient. Coffee area had very limited stuff for a hotel of this size.

Not having a restaurant open for dinner was not convenient. Coffee area had very limited stuff for a hotel of this size.

The W hotel was absolutely stunning. The rooms were extremely spacious and clean. I was greeted with respect instantly by the amazing staff. Upon my arrival, they even upgraded my basic room and gave me a balcony view. I have stayed at multiple hotels in Miami and none of them compare to the W hotel. I will be a regular and will recommend this hotel to anybody! Pricy - but worth every penny.

Very nice facility! Great people!

Very nice facility! Great people!

Just a little bit

Just a little bit

Terrible customer service

Terrible customer service

I arrived at your hotel after an exhausting flight at 5 AM, only to find that my reservation had been canceled because I did not arrive the previous day. Despite having checked in through the Marriott Bonvoy page, which I have used countless times without any issues, this time the outcome was disastrous. Never before have I experienced something like this at any other W Hotel. The cancellation of my reservation without prior notice or contact is an absolute lack of consideration towards your guests, especially after a long journey. Moreover, the way I was treated by your staff only worsened the situation. When trying to resolve the problem, I was attended by Nasha (or Nashua). When I showed her the Marriott Bonvoy page through which I had checked in, she claimed I was showing her a random page, suggesting she did not know what page it was. When I insisted and demonstrated that it was indeed the correct page, she changed her story, saying it was not the same page I initially showed her. Did she think I was lying to her? To top it off, when we arrived at the reception, she was not even at her post. To make matters worse, I was not notified about the cancellation of my reservation. The reservation was already paid for two nights, yet it was canceled for no apparent reason. Since the reservation was made through a third party, I was not refunded the full amount, which is unacceptable. Additionally, I was forced to pay again on the same day to stay at the hotel.

I arrived at your hotel after an exhausting flight at 5 AM, only to find that my reservation had been canceled because I did not arrive the previous day. Despite having checked in through the Marriott Bonvoy page, which I have used countless times without any issues, this time the outcome was disastrous. Never before have I experienced something like this at any other W Hotel. The cancellation of my reservation without prior notice or contact is an absolute lack of consideration towards your guests, especially after a long journey. Moreover, the way I was treated by your staff only worsened the situation. When trying to resolve the problem, I was attended by Nasha (or Nashua). When I showed her the Marriott Bonvoy page through which I had checked in, she claimed I was showing her a random page, suggesting she did not know what page it was. When I insisted and demonstrated that it was indeed the correct page, she changed her story, saying it was not the same page I initially showed her. Did she think I was lying to her? To top it off, when we arrived at the reception, she was not even at her post. To make matters worse, I was not notified about the cancellation of my reservation. The reservation was already paid for two nights, yet it was canceled for no apparent reason. Since the reservation was made through a third party, I was not refunded the full amount, which is unacceptable. Additionally, I was forced to pay again on the same day to stay at the hotel.

This W Hotel is so rundown, the room is dirty, the carpet is ripped and in a very poor condition. The decor looks dizzy. Parking is not available as advertised on their website. No amenities provided as a 5 star hotel should be. As an elite Marriott Bonvoy member. This is not what I expected.

This W Hotel is so rundown, the room is dirty, the carpet is ripped and in a very poor condition. The decor looks dizzy. Parking is not available as advertised on their website. No amenities provided as a 5 star hotel should be. As an elite Marriott Bonvoy member. This is not what I expected.

The W Hotel has changed over the years. Parking has been outsourced, and you are charged every time you take out your car, plus an overnight fee of 50$. The water pressure in the rooms are really low, and makes it hard to take a comfortable shower. The W also no longer offers room service. The staff is nice and does a great job, but this hotel no longer operates like a 5 star hotel should charging a premium price.

The W Hotel has changed over the years. Parking has been outsourced, and you are charged every time you take out your car, plus an overnight fee of 50$. The water pressure in the rooms are really low, and makes it hard to take a comfortable shower. The W also no longer offers room service. The staff is nice and does a great job, but this hotel no longer operates like a 5 star hotel should charging a premium price.

Besides the weird looks n stares from the staff as if I didn’t help there it’s a nice place

Besides the weird looks n stares from the staff as if I didn’t help there it’s a nice place

Good facilities and great spa

Good facilities and great spa

Restaurant was terrible. From service to food to drinks. Went in at 9AM on a Saturday morning and the bar wasn't open. Are you kidding me? Saturday in Miami.

Restaurant was terrible. From service to food to drinks. Went in at 9AM on a Saturday morning and the bar wasn't open. Are you kidding me? Saturday in Miami.