All fine but they really need to reduce the volume of music in the restaurants and lobby. Tried working in the business space on a morning and even then there is a huge bass coming from the music downstairs. The gym doesn't have the weights cables like shown in the photo. Only cadrio machines.

All fine but they really need to reduce the volume of music in the restaurants and lobby. Tried working in the business space on a morning and even then there is a huge bass coming from the music downstairs. The gym doesn't have the weights cables like shown in the photo. Only cadrio machines.

While the small-town hotel may be a bit pricey, it offers spacious, modern, and clean rooms. However, it was disappointing that the hotel didn't provide validated parking considering that other hotels in the area offer parking and additional amenities at a lower cost.

While the small-town hotel may be a bit pricey, it offers spacious, modern, and clean rooms. However, it was disappointing that the hotel didn't provide validated parking considering that other hotels in the area offer parking and additional amenities at a lower cost.

The hotel is ok. However be careful of consuming any of the water or drinks at the room. Charged $35 for water and Gatorade.

The hotel is ok. However be careful of consuming any of the water or drinks at the room. Charged $35 for water and Gatorade.

Great service and staff was very accommodating!

Great service and staff was very accommodating!

My mom and I had a very bad experience at this hotel. They are not eager to help and solve a problem. Anything you ask for is “NO, so sorry we’re not allowed”. They have room service signs everywhere so we call to get room service for breakfast and “No we don’t offer room service for breakfast” we pay a lot of money to spend a day at the spa and do the hot tub treatment and their hot tub smells disgusting, you can’t even stay for one minute and they still wanted to charge us FULL PRICE for the service. They said the Manager would come give us a discount and nobody came. We asked for a drink at the bar and they said “that drink was only for the spa we can’t make it for you here”. It’s a five star hotel and everything is No and the spa is BAD. We paid for an exfoliation as well and they put the lotion and immediately took it off. (Absolutely no exfoliation) they lie in your face and just tell you “it’s the hotel’s policy”. BAD BAD customer service. Would never return.

My mom and I had a very bad experience at this hotel. They are not eager to help and solve a problem. Anything you ask for is “NO, so sorry we’re not allowed”. They have room service signs everywhere so we call to get room service for breakfast and “No we don’t offer room service for breakfast” we pay a lot of money to spend a day at the spa and do the hot tub treatment and their hot tub smells disgusting, you can’t even stay for one minute and they still wanted to charge us FULL PRICE for the service. They said the Manager would come give us a discount and nobody came. We asked for a drink at the bar and they said “that drink was only for the spa we can’t make it for you here”. It’s a five star hotel and everything is No and the spa is BAD. We paid for an exfoliation as well and they put the lotion and immediately took it off. (Absolutely no exfoliation) they lie in your face and just tell you “it’s the hotel’s policy”. BAD BAD customer service. Would never return.

The personal attention to our questions was excellent. Angie the manager and Miguel at reception went out of their way to help with our room change

The personal attention to our questions was excellent. Angie the manager and Miguel at reception went out of their way to help with our room change

Great hotel. Front desk, house cleaning, and restaurant employee were awesome. Asked for recommendations and very helpful. They were honest and available at all times. Breakfast was good.

Great staff, facilities, amenities, people & service

Guess needs to pay for parking.

Guess needs to pay for parking.

Nice hotel, very comfortable bedrooms

Nice hotel, very comfortable bedrooms

Overall good quality and service. A bit expensive considering the area but there are no really other good alternatives around Cajicá or Chia

excellent hospitality, great location.

excellent hospitality, great location.

In general I'm happy with our experience at this hotel. Property is in good condition, well maintained and clean. Rooms are spacious good amenities good wifi and so so cable tv. Restaurants are located in an upper floor with good views. We only went for the breakfast buffet which was good but not great due to limited selection. Customer service was good. Main issue was the parking situation which is almost a deal breaker I would consider staying in another place next time but there's limited availability of hotels in the area. The parking situation is annoying, inconvenient, not well thought or planned, antiquated and really maddening, borderline infuriating. First the building has parking around it but there's no signs about it; when you drive in, you note that there's a guy in a kiosk nearby the entrance/road but not on the road or facing it so you don't know if you have to stop or ask the guy or just keep driving; in my case I kept driving around the building and parked near the main entrance of the hotel and checked in. When I wanted to leave and get some dinner I discovered the steps. A guy in the kiosk writes down the plate in a notebook! and then when you want to leave you ask for a seal/coupon in the front desk then you walk to the kiosk and pay (only cash!) but he/she has to find your plate first in the notebook with hundreds of handwritten notes. Then you will get a receipt with a code which you scan at the exit. Repeat every time you want to leave!

In general I'm happy with our experience at this hotel. Property is in good condition, well maintained and clean. Rooms are spacious good amenities good wifi and so so cable tv. Restaurants are located in an upper floor with good views. We only went for the breakfast buffet which was good but not great due to limited selection. Customer service was good. Main issue was the parking situation which is almost a deal breaker I would consider staying in another place next time but there's limited availability of hotels in the area. The parking situation is annoying, inconvenient, not well thought or planned, antiquated and really maddening, borderline infuriating. First the building has parking around it but there's no signs about it; when you drive in, you note that there's a guy in a kiosk nearby the entrance/road but not on the road or facing it so you don't know if you have to stop or ask the guy or just keep driving; in my case I kept driving around the building and parked near the main entrance of the hotel and checked in. When I wanted to leave and get some dinner I discovered the steps. A guy in the kiosk writes down the plate in a notebook! and then when you want to leave you ask for a seal/coupon in the front desk then you walk to the kiosk and pay (only cash!) but he/she has to find your plate first in the notebook with hundreds of handwritten notes. Then you will get a receipt with a code which you scan at the exit. Repeat every time you want to leave!

Need to improve Quietness. Rooms you can listen in on anybody in the hallway. Also loud music sometimes

Need to improve Quietness. Rooms you can listen in on anybody in the hallway. Also loud music sometimes

This property is very nice!,..The pictures online don’t serve this property not justice. They should hire a professional to take better pictures, I’m sure they would stay booked. Best kept secret hotel is new, and very clean. Had an amazing time!

This property is very nice!,..The pictures online don’t serve this property not justice. They should hire a professional to take better pictures, I’m sure they would stay booked. Best kept secret hotel is new, and very clean. Had an amazing time!

Outside the city with all the amenities

Outside the city with all the amenities

The hotel itself was nice. The rooms were clean, the breakfast buffet was excellent and the staff was great. The two negative things I can think of (and they are both minor) was the parking payment location and the ease of exiting the facility. The parking payment booth is located near the entrance to the facility, which means that when we needed to leave we had to walk clear across the facility to go pay for parking. They need to move the payment booth closer to the exit. Secondly, the only way to exit the facility is to take the road going north into Cajica. Most of the time we need to take the road going south towards Bogota. Which meant we had to go north a little ways then try to make a uturn to get on the road we needed to go south. That was not an easy task. It was a major hassle.

The most helpful and friendly people work there.

Nice.